Tillerson Talks About the Styled Redesign and Expected “Quick Wins” in 2018

Posted: 2:21 am ET
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Excerpt from Rex W. Tillerson’s Remarks to Staff and Families at U.S. Embassy Riyadh, Saudi Arabia, October 22, 2017:

But a real – a real honor to be here. I do want to say a real quick word because I know there’s a lot of interest in what we’re doing back home with what we’re styling as the redesign of the State Department. And this is very much a bottom-up, a bottom-up, employee – your colleagues – led initiative. Many of you, I hope, participated early on when we had the listening tour, we called it, exercise. We had over 35,000 of your colleagues, and I’m sure many of you responded to the survey that was conducted early on. We had 300 face-to-face interviews with various members of the State Department at all types of positions and including people out in mission.

And this was so that I could get some baseline understanding of what are the issues that you’re faced with, what are the challenges, what are things we can do to help you get your work done more effectively and more efficiently. So out of that we’ve created a number of working teams. There are five core teams that are working on a number of work processes and addressing all kinds of issues, from hardware issues like our IT systems, which I know everyone knows we need some upgrading to, and other ways that we can make you efficient. But we’re looking also at how we train people for assignment, lengths of assignment, how do we allow you to contribute more, what are the obstacles to getting your work done, what are the interface issues, how can we clear some of the obstacles out for you. So this is very much led by your colleagues, and then my role is to try to clear and do some blocking and tackling for all of that effort as well.

So the work’s underway. We’re going to be saying more here as we get towards the end of the year. We have some what we’re calling quick – we believe they’re quick wins and things that we’ll be able to do right away and implement throughout 2018 that we hope you’re going to see the effects of that are going to make your work easier, more efficient. And ultimately, the objective is that you have a very fulfilling, rewarding career. You’ve dedicated yourself. This is what you want to do. We want to allow you to be successful and to have a very fulfilling career and realize all of your own aspirations as well. So it’s something that I’m quite committed to, and we have a great team of folks back home helping us, your colleagues helping us in that regard as well.

Read the full remarks here.

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