Mental Health Resources, Staff Care, Counseling Assistance, Hotlines For Furloughed Employees

Posted: 3:06 am EST

 

+ State Department Mental Health Resources

Via STATE: MED’s Employee Consultation Services (ECS) office remains open with reduced staffing during the furlough. You can reach ECS at 703-812-2257 or email MEDECS@state.gov.  We emailed MEDECS and received the following auto-response email:

Thank you for contacting our office. During this lapse in appropriation period, Employee Consultation Services (ECS) continues to provide urgent short-term counseling services for domestic and overseas staff, Family Advocacy case management, urgent consultations, and referrals. Please provide a short narrative of ‎the nature of your urgent request and one of our clinicians will correspond as soon as possible or you can reach our office during DC working hours at 703-812-2257. For other urgent requests after working hours, please contact us at 202-320-7493.

Worklife4you is also available for consultations and referral services 24/7 at 866-552-4748, worklife4you.com.

WorkLife4You (WL4Y) is a comprehensive and confidential resource and referral for employees. WL4Y specialists are accessible 24/7 by phone (1-866-552-4748) and online to provide expert guidance and referrals for a wide variety of services to help employees balance the demands of their professional and personal lives. Employees can view the services by logging into the website, www.Worlklife4You.com, with the Screen name: statedepartment and Password: infoquest. Employees will need to register individually to use the services.

+ USAID Staff Care

Via USAID Administrator Mark Green: Our colleagues who are managing the email box shutdown_info@usaid.gov briefed me that they have received several questions about whether Staff Care remains open. Yes, it does. Staff Care is available to the USAID workforce throughout the funding lapse. Staff Care does great work, and we encourage you to reach out whenever necessary. As we have heard about some of the challenges our colleagues are facing at this time, we encourage you to share this message broadly.

We encourage you and your colleagues to reach out whenever necessary to Staff Care, which will remain available throughout the lapse in appropriations. The Staff Care Call Center is open 24/7 and can be accessed through the toll-free phone number below or the website. The Staff Care Services Center in Washington, D.C., at 601 13th Street, N.W., Suite 900 South, is open for walk-ins and appointments from 9:00 a.m. to 5:00 p.m. on Monday, Wednesday, and Friday, and from 10:00 a.m. to 6:00 p.m. on Tuesday and Thursday. You may make appointments for the Staff Care Services Center through the call-center line as well.

Staff Care Services 24 Hours a Day, 7 Days a Week, 365 Days a Year
Free Phone: 877-988-7243
Direct Dial: 919-645-4960
Reverse Charge Calling: +44-0-208-987-6200 (Call your international operator and request the charges be reversed to the number listed above.)
TTY: 888-262-7848
SMS: 314-910-7728
EMail: support@usaidstaffcarecenter.net

Website: staffcare.usaid.gov
Registration code: USAID

USAID Staff Care Services Center
601 13th Street, N.W.
Suite 900 South
Washington, D.C. 20005

+Peace Corps: Personal Counseling Assistance – Employee Assistance Program

The Employee Assistance Program remains available throughout the lapse.  Feel free to contact 1-888-993-7650.

+ Washington, D.C. Behavioral Health Community-based Service Providers

You can call or visit a provider to help you make a choice. And, you can talk with a mental health counselor at our 24/7 Access Helpline 1-888-7WE-HELP to help you select the most appropriate provider. Check link for list of providers and contact info.

  • Same Day Urgent Care
    You can walk into a clinic located at 35 K Street N and be seen the same day without an appointment from 8:30 am to 3 pm. Services include assessment, counseling, psychiatric evaluation and medication management. You may be referred to a community provider for ongoing care. If you have questions, please call (202) 442-4202.

+ Alexandria VA Emergency Hotlines

If you are in a crisis and need to talk to someone, call the CrisisLink Hotline at 703.527.4077 or text “connect” to 85511 (for TTY, dial 711), or the Department of Community & Human Services Emergency Services at 703.746.3401.

+ Montgomery County Crisis Center

The Crisis Center provides crisis mental health services 24 hours a day/365 days a year.  Services are provided by telephone (240-777-4000) or in person at 1301 Piccard Drive in Rockville (no appointment needed).  Visit https://www.montgomerycountymd.gov/HHS-Program/Program.aspx?id=BHCS/BHCS24hrcrisiscenter-p204.html.

 

 

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Counties, Utility Companies Offer Assistance to Furloughed Federal Employees in D.C. Area

Posted: 2:30 am EST

On January 14, we posted Furlough Assistance For Federal Employees and Pets During Shutdown. This is a follow-up list focusing on county assistance, and Washington, D.C. area utility companies that hopefully can be of use to you.  H/T to peacecorps.gov for the original utilities list offering assistance to furloughed employees. We have supplemented their list.

 

Arlington County Utility Payment Plans for Furloughed Federal Employees 

If you are a furloughed federal employee and are struggling to pay your County Utility Bill, please call our Customer Contact Center at 703-228-6570. You may be eligible for a payment arrangement that will allow you to extend your payment without the accrual of any late fees.

Fairfax County Coordinated Services Planning (CSP)

CSP connects Fairfax County residents to county and community-based services and resources. Just one phone call will get you connected to the information and assistance you need. Call 703-222-0880, TTY 711. In addition, our multilingual staff can assist callers in Amharic, Arabic, Dari, Farsi, French, Hindi, Italian, Korean, Pashto, Punjabi, Somali, Spanish, Swedish, Tigrinya and Urdu. CSP services are also available in other languages through the use of an interpreter.

Beginning Thursday, Jan. 17, Fairfax Connector will provide free rides system-wide for federal government employees affected by the government shutdown who are still required to report for work.

  • You must show your federal photo ID to the bus operator when boarding to ride free.
  • By showing your federal photo ID, trips taken on all Fairfax Connector bus routes are free, including express routes to and from the Pentagon and Downtown D.C.

Alexandria, VA for  food assistance and other resources, call 703.746.5902

The Reston Community Center will be offering special summer camp fee waivers for affected families. To be eligible for this shutdown program, families must present their federal government employee identification when registering for 2019 camp sessions. Affected federal departments include Agriculture, Commerce, Homeland Security, Health and Human Services, Interior, Justice, State, Transportation and Treasury. Patrons must also live or work in Reston to receive the special fee waiver.  Affected families will pay $10 per child per week of camp; some camps are half-day in length. RCC offers an “after-care” option called Zen Zone for those in less than a full day of camp, which would cost another $10 for enrollment under the fee waiver program.

Loudoun County 

The Loudoun County Board of Supervisors has approved financial aid to local food pantries and a temporary fee waiver for federal workers who ride Loudoun County Transit buses. The Board also approved the allocation of up to $25,000 to Loudoun Hunger Relief and the Dulles South Food Pantry to help the organizations meet any increase in requests for food assistance caused by the federal government shutdown.

Prince George’s County Relief Package

From Angela D. Alsobrooks Prince George’s County Executive:

“Yesterday we held an event with several local partners to announce a “shutdown relief package” for Prince George’s County residents who are currently furloughed by the federal government shutdown. Through a combination of county government resources and contributions from community partners, we are offering a package of resources that will help bring some stability and security to families who are trying to figure out how to pay the bills or put food on the table. While we do not know how long this shutdown will continue, we want our county residents who are struggling to know that we have your back. I’d like to highlight a couple of the resources being provided by the county below:

Maryland National Capital Park and Planning, through their Department of Parks and Recreation, will waive membership fees for any federal worker affected by the shutdown. You may use any of their exercise facilities. The department is also waiving childcare fees for furloughed workers until the end of the shutdown.

I have authorized our county budget director to put an additional $70,000 into our Emergency Assistance Fund, giving us a total of $150,000 to help those with immediate financial need. The fund can help with items such as delinquent mortgages, utility bills and other financial needs.

While these are resources that the county is providing, local partners in the community have stepped up to provide several resources as well. We’ve built a webpage that lists all the resources currently being offered to furloughed workers, and we will continue to update it as we get more commitments. To find all those resources, please visit the site at: www.princegeorgescountymd.gov/shutdown.

Washington, DC Area Utility Companies 

Pepco waived late fees and said customers could call to set up budget billing or move bill due dates. The utility also created a $50,000 matching grant to an emergency fund created by the United Way of the National Capital Area.
D.C. customers can call 1-800-735-2258;
Maryland customers can call 1-800-643-3768.

D.C. Water said in a statement that it would “immediately begin working with any federal worker who may need additional flexibility in paying their bill.” Programs include extended payment plans and assistance offered through the D.C. Department of Energy and Environment.
Customers can call 202-354-3600.

Washington Gas said in a statement that it will “offer flexible payment arrangements for government employees directly impacted” by the shutdown. Programs include payment deferments, budget plans and help through a fuel assistance fund.
Customers can call 1-844-WASHGAS.

Washington Suburban Sanitary Commission  WSSC will suspend all water service shutoffs to ensure safe, clean water continues to flow to customer’s homes. Additionally, the state’s largest water utility serving 1.8 million residents in Montgomery and Prince George’s counties will delay bill payments, waive all late fees, and work one-on-one with customers impacted by the shutdown to establish convenient payment plans.  In addition to these new assistance measures targeted to customers impacted by the federal shutdown, WSSC offers a variety of affordability programs to help customers in need.
Customers are encouraged to contact WSSC and speak with a representative at 301-206-4001 or 1-800-828-6439 to discuss their specific situation.

Dominion Energy doesn’t have a program specifically for furloughed workers, but the utility has a number of options for energy assistance, including budget billing and programs offered through the Virginia Department of Social Services.
Customers can call 866-366-4357.

The Washington Area Fuel Fund (WAFF): Founded by Washington Gas and administered by The Salvation Army, WAFF helps families who do not qualify for, or who have exhausted, government energy assistance. WAFF provides funds for all types of fuel to heat families’ homes during the winter heating season. Through its merger with AltaGas, Washington Gas has increased its funding to WAFF and broadened WAFF’s eligibility beyond low-income customers. For example, a family of four earning $75,050 could qualify for assistance. WAFF also accepts donations to assist neighbors in need. Every dollar donated to WAFF goes directly to those who need assistance because Washington Gas pays the administrative fees of the fund. For more information or to apply for assistance, contact The Salvation Army at 888-318-WAFF (9233) or visit http://washingtonareafuelfund.org/.

 

Emergency Food Via AFL-CIO-United Way

Community Services Agency of the Metropolitan Washington AFL-CIO | 202-974-8226

Non-perishable canned and dry goods available while supplies last. Must make appointment to pick-up by emailing sducote@dclabor.org.

Capital Area Food Bank https://www.capitalareafoodbank.org/programs-2/#Distribution

Northern Virginia Family Service Emergency Food Assistance (NVFS) https://www.nvfs.org/our-services/healthwell-being/food-assistance/

See more AFL-CIO Government Shutdown Resources

American Federation of Government Employees(AFGE)/Feeding America

Find Your Local Food Bank

#

Furlough Assistance For Federal Employees and Pets During Shutdown

Posted: 3:11 am EST
Updated: 1:10 pm EST
Updated: Jan 16, 2:35 am EST: Click here for counties/utilities assistance for furloughed employees.

 

SDFCU

Furlough Relief for Impacted Members

The State Department Federal Credit Union is offering service changes to help members who may be impacted by the current government furlough.

Please call us at 800-296-8882 or 703-706-5000, or email sdfcu@sdfcu.org to request assistance with any of the following:

  • – Refund any late fees on loan payments
  • – Eliminate the penalty for cashing in Share Certificates early so you can have access to your money sooner rather than later
  • – Refund cash advance fees for our Visa Platinum or Premium Cash Back+ credit cards when using an ATM
  • – Make emergency credit card loans available at 0% interest for the first two months
  • – Delay loan payments on a case-by-case basis

The services listed above are only available to members directly impacted and are scheduled to end on January 31, 2019; however, the program end date might be adjusted depending upon the length of the government furlough.

 

Thrift Savings Plan

Government Shutdown and Loan Payments

“Government Shutdown and Loan Payments — (January 8, 2019) The TSP allows for the suspension of loan payments when you go into nonpay status to prevent your loan from going into default. Normally, we require documentation from your agency or service. However, the TSP does not need documentation of your furlough at this time. If your loan payments were up to date prior to the furlough, missing one or two payments will not cause your loan to be in default. You can check the status of your loan by logging into My Account, selecting “TSP Loans,” and then selecting “Are my payments up to date?” Or you can call the ThriftLine at 1-877-968-3778 and speak to a Participant Service Representative.

As long as retroactive pay is approved, all missed loan payments will be submitted and posted to your loan. We will provide more information as the furlough continues or as events change.” (via tsp.gov)

 

Navy Federal

Government Shutdown Assistance

You may be eligible for government shutdown assistance if your pay is impacted, you’ve set up direct deposit of pay with Navy Federal, and you are 1) a Federal government employees, 2) Active Duty service members of the Coast Guard

Navy Federal’s Government Shutdown Loan Program calculates loan amounts based on the amount of the most recent direct deposit of pay made prior to the interruption of pay. Loans have a 0% APR and are available up to a maximum loan amount of $6,000.

If your pay is disrupted, but you don’t meet the eligibility requirements, Navy Federal recommends that you visit a branch or contact them at 1-888-842-6328 to discuss your situation with one of their Member Service Representatives.

 

Chase Bank

Customers Affected by Government Shutdown Should Call Chase If They Need Help with Their Loans

Chase encouraged customers affected by the U.S. government shutdown to call if they need help with their Chase mortgages, credit card accounts or car loans. Customers can find out about Chase’s hardship programs by calling the special care line at 1-888-356-0023.

Chase offers hardship programs to customers broadly who have been affected by unemployment, financial strain or natural disasters, including potentially:

  • Waiving or refunding late fees
  • Extending payments on car loans and leases
  • Protecting customers’ credit histories

 

Wells Fargo

Government Shutdown Assistance

The bank will work with individuals and business banking customers whose income is disrupted as a result of the shutdown. Customers should call 1-800-TO-WELLS, or the number on their credit card, debit card or statement for assistance, or visit any Wells Fargo branch.

In addition, Wells Fargo mortgage, loan, and credit customers may qualify for forbearance or other payment assistance programs based on their individual circumstances. Click here for specific services available and contact numbers.

 

Bank of America

Bank of America Contacts Clients Affected by Government Shutdown

“Our Client Assistance Program is available to individuals affected by the shutdown for personalized financial assistance, tailored to their specific situation and financial needs.”

The bank has set up a priority assistance phone line that clients can contact at 844.219.0690. For personalized assistance, they also can schedule an appointment to meet with a specialist.

 

Capital Area Food Bank

Part of the Food Bank Network connecting its partners and neighbors in need with healthy food. The Food Bank Network creates links to the CAFB’s network of food assistance partners and programs while providing real time access to services such as affordable housing and job training. Click here for searchable database for food assistance and other necessities.

 

For Pets