US Embassy Barbados: Paradise Inspected, Again — Still Expensive, Isolated and Uh-oh! (Updated)

— Domani Spero

In 2009, we blogged about the U.S. Embassy in Bridgetown, Barbados (see US Embassy Barbados: Paradise Inspected).  In 2012 Ambassador Larry Palmer, a career diplomat succeeded political ambassador Mary Martin Ourisman who was appointed by George W. Bush as U.S. ambassador to Barbados and the Eastern Carribean from 2006-2008.

Embassy Bridgetown’s DCM is Christopher J. Sandrolini, who was post’s chargé d’affaires, a.i. prior to Ambassador Palmer’s arrival.  We remember him responding to our inquiry with an unofficial note in the wake of  George Gaines’ tragic death in Barbados in 2012.

This week, State/OIG released its latest report on the  Inspection of Embassy Bridgetown, Barbados, and Embassy St. George’s, Grenada (ISP-I-14-09A).

 

The view over Castries Harbor from a viewing point just below the Government House of St. Lucia. Photo by Cultural Affairs Assistant, Khalil Goodman, US Embassy Bridgetown/FB

The view over Castries Harbor from a viewing point just below the Government House of St. Lucia. Photo by Cultural Affairs Assistant, Khalil Goodman, US Embassy Bridgetown/FB

The inspection took place in Washington, DC, between September 3 and October 17, 2013, and in Bridgetown, Barbados, between October 20 and November 4, 2013. The overseas portion of the inspection was truncated due to the partial Federal Government shutdown. Ambassador Pamela Smith (team leader), Lavon Sajona (deputy team leader), Paul Cantrell, Eric Chavera, Mark Jacobs, John Philibin, Iris Rosenfeld, Scott Thayer, and Steven White conducted the inspection.  The following details extracted from the publicly available report.

Post Snapshot:

Barbados is the largest of the seven island nations of the Lesser Antilles to which the embassy is accredited. The others are the Federation of Saint Kitts and Nevis, Antigua and Barbuda, St. Vincent and the Grenadines, Dominica, St. Lucia, and Grenada, which has a small U.S. embassy whose existence is rooted in the 1983 ouster of Cuban troops by American military forces.

The mission includes 81 U.S. direct-hire positions representing 8 agencies, including the Departments of State, Justice, Homeland Security, Defense, and Health and Human Services, as well as the U.S. Agency for International Development and the Internal Revenue Service. Two-thirds of the officers, including nine section and agency heads, turned over in summer 2013. Ninety Peace Corps volunteers are assigned to Dominica, Grenada, St. Lucia, and St. Vincent. Peace Corp operations in Antigua and Barbuda and in St. Kitts and Nevis ceased at the beginning of 2013 because of budget cutbacks. Embassy expenditures in FY 2013 totaled $46.5 million.

Key Judgments 

  • The Ambassador must address his leadership issues regarding his strategic vision, favoritism, team building, proper delegation, and overbearing treatment of some employees.
  • Embassy Bridgetown’s emergency preparedness program lacks direction and focus. The embassy has not exercised the safe areas and alternate command center to determine their adequacy. Embassy personnel are unaware of their roles and responsibilities in the event of an emergency.
  • The consular section services U.S. citizens spread over seven countries and numerous islands. Consular managers should exercise closer supervision over consular operations in Bridgetown and at the consular agencies in Antigua and Martinique.
  • Embassy Bridgetown’s consular section needs to improve crisis management planning and coordination with consular agents, wardens, and U.S. citizen residents in this hurricane prone region.
  • The management section delivers good customer service; however, the section needs to address several management control issues.


First, Some Good News

  • Embassy Bridgetown maintains productive relations with the seven governments to which it is accredited. The Ambassador works hard and travels often in the region to build personal rapport with leaders and advance U.S. interests.
  • Interagency cooperation not only runs smoothly at the mission but also represents an achievement for which the Ambassador and DCM can both take credit. Prior to their arrival, internal frictions hampered embassy operations.
  • A combined political/economic section reports on issues in the seven countries to which the Ambassador is accredited, but the high cost of travel, unreliable transportation, and limited lodging compound the challenge of covering a vast geographic area. Despite these challenges, the section produced nearly 100 required reports and responded to nearly 1,000 taskings from Washington in the past 12 months.
  • This past year, the embassy was able to consolidate personal property into one warehouse, saving $75,000 per year in rent.
  • The Ambassador and DCM also make a priority of fostering a family-friendly work environment, an attitude appreciated by American employees with families and the locally employed (LE) staff.

 

Leadership and Management – Uh-oh! 

  • The Ambassador involves himself in administrative matters that he should delegate to the management officer or DCM. For example, until midpoint of the inspection, he personally approved all official travel. He sometimes calls entry-level American officers and LE staff to his office without their supervisors, often when he is dissatisfied with their work. These interactions should be delegated to supervisors or the DCM. The Ambassador also holds some decisions until the last moment or reverses his decisions, upending plans.
  • Most employees find the Ambassador’s leadership style inspiring, but some staff expressed that it is overbearing and inhibits their performance. The Ambassador did not realize he needed to modulate his behavior for different staff members until the inspectors pointed it out to him. He admitted that a few times he had lost his temper and reprimanded employees in front of others, which led some employees to feel intimidated and to fear retribution. The OIG team found no evidence of actual threats or retribution. The Ambassador stated that he harbored no intention to intimidate and was surprised to learn that some colleagues felt as they do. He accepted a packet of Department guidance, pertinent articles, and the inspectors’ advice about intimidation. He also agreed with the inspection team’s suggestion to turn to his DCM more frequently to address problematic issues.
  • The Ambassador does not have an official residence expense (ORE) house manager at his residence and relies on the human resources section to manage the ORE staff of four. As a result, human resources staff must perform daily operations, such as tracking time and attendance and ensuring that substitute staff are available when others are absent from work. This is burdensome and inappropriate, because ORE employees are the personal employees of the Ambassador.
  • Mission policy authorizes the Ambassador and DCM to travel officially using the lowest unrestricted fare as the cost basis, while requiring all other employees to use less flexible restricted fares.

 

No State Department EER since 2005

  • The Ambassador has not received an employee evaluation report prepared by a Department official since 2005. For subsequent years the Ambassador was assigned to an independent U.S. Government agency or filled temporary Department assignments. While the Ambassador is not required to receive a rating in the 2 years prior to his retirement, the WHA Assistant Secretary may prepare a rating at her discretion.
  • Prior to the inspection, the Assistant Secretary of the Bureau of Western Hemisphere Affairs (WHA) was aware of some of the leadership issues covered in this report. More active engagement from WHA will solidify progress that embassy leadership pledged to make in addressing these shortcomings. The Foreign Affairs Manual (1 FAM 112 [3]) enjoins assistant secretaries of the regional bureaus to actively support chiefs of mission in carrying out their official duty to implement U.S. foreign policy and lead their missions effectively.

 

Morale and Workplace Issues: Divided Staff, Favoritism  and Which Staff Member?

  • Many staff members believe the Ambassador shows undue favoritism toward a member of his front office staff. The Ambassador’s and the DCM’s low scores on inspection questionnaires, corroborated by personal interviews, reflect this view. For example, many employees expressed that the Ambassador had empowered the staff member–whose conduct is widely perceived as inappropriately demanding, non-collegial, and unprofessional–to speak for him. In addition, the Ambassador allowed the staff member to take over duties more appropriately conducted by the DCM or other senior officers. Employees cited numerous examples of the employee’s inability to carry out basic duties. The staff consumes unnecessary time discussing this issue, which has become a distraction from the embassy’s central mission.
  • Among the conditions that have led to this untenable situation are poor implementation of normal front office procedures, a failure of the staff member’s work requirements to align with actual and appropriate duties, and a lack of clarity as to the responsibilities of front office personnel. A thorough review and operational realignment of duties among front office staff could resolve many of these issues and improve internal functions. Clearly articulating the results of that review to all mission employees is an essential step in the process.
  • Embassy Bridgetown’s staff is divided. Staff referred continuously to the “old team,” the new “Team Palmer,” and the “A Team.” Employees from the “old team,” many of whom departed the embassy in summer 2013, were at odds with the Ambassador, who is perceived to value new arrivals over them. The sudden death of a widely admired American colleague on the eve of the Ambassador’s arrival also split the embassy community into two groups: those who experienced the trauma and those who came after it. Although the Ambassador and the DCM get along well, the division of labor and leadership styles between them has not produced the collaboration of a true partnership.


Quality of Life

Despite beautiful weather and beaches, many Department employees at Embassy Bridgetown find life on Barbados extremely confining and isolated. Travel to the United States or to other locales in the region is expensive. As a result, employees receive one rest and recuperation trip for a 2-year tour and two trips during a 3-year tour. The rest and recuperation point in the United States is Miami, Florida. Employees are also authorized a 5-percent post differential due to the hardship of living on a small island, and a 50-percent cost-of-living allowance to reflect the high cost of goods and services on an island that imports nearly 100 percent of its consumer products.

 

The Consular Section: A Familiar Complaint

A number of LE staff members have more than 30 years’ experience working in the consular section. Among these veterans are the local supervisors in the nonimmigrant visa, immigrant visa, American citizens services, and fraud prevention units. The FAST officers in the section rotate through the four functional units for periods ranging from 4 to 10 months. During their time in the units, these American officers—some of whom have no consular experience— serve as unit chiefs and supervise local staff members. FAST officers like this policy, but their LE colleagues have reservations. LE staff members are constantly training new supervisors, which they report compromises the smooth running of operations. They describe examples of inexperienced American officers making uninformed decisions about workflow and policy without listening to the local staff. The inspection team concluded their concerns were justified. Each unit has a weekly meeting that the LE staff members and their immediate American supervisors attend to discuss workflow and processes. However, the consul general and deputy consul typically do not attend these meetings.

The IG report notes that the consular agents in Antigua and Martinique also failed to comply with all the requirements for consular agents. Both have expired appointment commissions. Neither agent responded to a required questionnaire about fee collection procedures that the Bureau of Consular Affairs sent to them in June 2013.The report points to post’s need to enforce the visa referral policy, the expectation that the cashier provide an OF-158 receipt for consular fees to the accountable consular officer on a daily basis, and for the DCM to review NIV adjudications. The DCM is not reviewing the nonimmigrant visa adjudications of the consul general because of functionality problems with the required software, according to the inspectors.


Art in Embassies Program Alert!

Inventory records for high-value artworks are incorrect. For example, works donated by the Foundation for Art and Preservation in Embassies, worth thousands of dollars each, show a value of one dollar.

$1.00 !!!

The Foundation also known as FAPE, a non-profit organization dedicated to providing permanent works of American art for U.S. embassies worldwide would not like that at all.

Read more here.  And hey, you cannot auction off laptops simply because the encryption keys were lost!

* * *

 

 

 Related posts:

 

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U.S. Embassy Barbados: Paradise Inspected, Again — Still Expensive, Isolated and Uh-oh!

— Domani Spero

In 2009, we blogged about the U.S. Embassy in Bridgetown, Barbados (see US Embassy Barbados: Paradise Inspected).  In 2012 Ambassador Larry Palmer, a career diplomat succeeded political ambassador Mary Martin Ourisman who was appointed by George W. Bush as U.S. ambassador to Barbados and the Eastern Carribean from 2006-2008.

Embassy Bridgetown’s DCM is Christopher J. Sandrolini, who was post’s chargé d’affaires, a.i. prior to Ambassador Palmer’s arrival.  We remember him responding to our inquiry with an unofficial note in the wake of  George Gaines’ tragic death in Barbados in 2012.

This week, State/OIG released its latest report on the  Inspection of Embassy Bridgetown, Barbados, and Embassy St. George’s, Grenada (ISP-I-14-09A).

 

The view over Castries Harbor from a viewing point just below the Government House of St. Lucia. Photo by Cultural Affairs Assistant, Khalil Goodman, US Embassy Bridgetown/FB

The view over Castries Harbor from a viewing point just below the Government House of St. Lucia. Photo by Cultural Affairs Assistant, Khalil Goodman, US Embassy Bridgetown/FB

The inspection took place in Washington, DC, between September 3 and October 17, 2013, and in Bridgetown, Barbados, between October 20 and November 4, 2013. The overseas portion of the inspection was truncated due to the partial Federal Government shutdown. Ambassador Pamela Smith (team leader), Lavon Sajona (deputy team leader), Paul Cantrell, Eric Chavera, Mark Jacobs, John Philibin, Iris Rosenfeld, Scott Thayer, and Steven White conducted the inspection.  The following details extracted from the publicly available report.

Post Snapshot:

Barbados is the largest of the seven island nations of the Lesser Antilles to which the embassy is accredited. The others are the Federation of Saint Kitts and Nevis, Antigua and Barbuda, St. Vincent and the Grenadines, Dominica, St. Lucia, and Grenada, which has a small U.S. embassy whose existence is rooted in the 1983 ouster of Cuban troops by American military forces.

The mission includes 81 U.S. direct-hire positions representing 8 agencies, including the Departments of State, Justice, Homeland Security, Defense, and Health and Human Services, as well as the U.S. Agency for International Development and the Internal Revenue Service. Two-thirds of the officers, including nine section and agency heads, turned over in summer 2013. Ninety Peace Corps volunteers are assigned to Dominica, Grenada, St. Lucia, and St. Vincent. Peace Corp operations in Antigua and Barbuda and in St. Kitts and Nevis ceased at the beginning of 2013 because of budget cutbacks. Embassy expenditures in FY 2013 totaled $46.5 million.

Key Judgments 

  • The Ambassador must address his leadership issues regarding his strategic vision, favoritism, team building, proper delegation, and overbearing treatment of some employees.
  • Embassy Bridgetown’s emergency preparedness program lacks direction and focus. The embassy has not exercised the safe areas and alternate command center to determine their adequacy. Embassy personnel are unaware of their roles and responsibilities in the event of an emergency.
  • The consular section services U.S. citizens spread over seven countries and numerous islands. Consular managers should exercise closer supervision over consular operations in Bridgetown and at the consular agencies in Antigua and Martinique.
  • Embassy Bridgetown’s consular section needs to improve crisis management planning and coordination with consular agents, wardens, and U.S. citizen residents in this hurricane prone region.
  • The management section delivers good customer service; however, the section needs to address several management control issues.


First, Some Good News

  • Embassy Bridgetown maintains productive relations with the seven governments to which it is accredited. The Ambassador works hard and travels often in the region to build personal rapport with leaders and advance U.S. interests.
  • Interagency cooperation not only runs smoothly at the mission but also represents an achievement for which the Ambassador and DCM can both take credit. Prior to their arrival, internal frictions hampered embassy operations.
  • A combined political/economic section reports on issues in the seven countries to which the Ambassador is accredited, but the high cost of travel, unreliable transportation, and limited lodging compound the challenge of covering a vast geographic area. Despite these challenges, the section produced nearly 100 required reports and responded to nearly 1,000 taskings from Washington in the past 12 months.
  • This past year, the embassy was able to consolidate personal property into one warehouse, saving $75,000 per year in rent.
  • The Ambassador and DCM also make a priority of fostering a family-friendly work environment, an attitude appreciated by American employees with families and the locally employed (LE) staff.

 

Leadership and Management – Uh-oh! 

  • The Ambassador involves himself in administrative matters that he should delegate to the management officer or DCM. For example, until midpoint of the inspection, he personally approved all official travel. He sometimes calls entry-level American officers and LE staff to his office without their supervisors, often when he is dissatisfied with their work. These interactions should be delegated to supervisors or the DCM. The Ambassador also holds some decisions until the last moment or reverses his decisions, upending plans.
  • Most employees find the Ambassador’s leadership style inspiring, but some staff expressed that it is overbearing and inhibits their performance. The Ambassador did not realize he needed to modulate his behavior for different staff members until the inspectors pointed it out to him. He admitted that a few times he had lost his temper and reprimanded employees in front of others, which led some employees to feel intimidated and to fear retribution. The OIG team found no evidence of actual threats or retribution. The Ambassador stated that he harbored no intention to intimidate and was surprised to learn that some colleagues felt as they do. He accepted a packet of Department guidance, pertinent articles, and the inspectors’ advice about intimidation. He also agreed with the inspection team’s suggestion to turn to his DCM more frequently to address problematic issues.
  • The Ambassador does not have an official residence expense (ORE) house manager at his residence and relies on the human resources section to manage the ORE staff of four. As a result, human resources staff must perform daily operations, such as tracking time and attendance and ensuring that substitute staff are available when others are absent from work. This is burdensome and inappropriate, because ORE employees are the personal employees of the Ambassador.
  • Mission policy authorizes the Ambassador and DCM to travel officially using the lowest unrestricted fare as the cost basis, while requiring all other employees to use less flexible restricted fares.

 

No State Department EER since 2005

  • The Ambassador has not received an employee evaluation report prepared by a Department official since 2005. For subsequent years the Ambassador was assigned to an independent U.S. Government agency or filled temporary Department assignments. While the Ambassador is not required to receive a rating in the 2 years prior to his retirement, the WHA Assistant Secretary may prepare a rating at her discretion.
  • Prior to the inspection, the Assistant Secretary of the Bureau of Western Hemisphere Affairs (WHA) was aware of some of the leadership issues covered in this report. More active engagement from WHA will solidify progress that embassy leadership pledged to make in addressing these shortcomings. The Foreign Affairs Manual (1 FAM 112 [3]) enjoins assistant secretaries of the regional bureaus to actively support chiefs of mission in carrying out their official duty to implement U.S. foreign policy and lead their missions effectively.

 

Morale and Workplace Issues: Divided Staff, Favoritism  and Which Staff Member?

  • Many staff members believe the Ambassador shows undue favoritism toward a member of his front office staff. The Ambassador’s and the DCM’s low scores on inspection questionnaires, corroborated by personal interviews, reflect this view. For example, many employees expressed that the Ambassador had empowered the staff member–whose conduct is widely perceived as inappropriately demanding, non-collegial, and unprofessional–to speak for him. In addition, the Ambassador allowed the staff member to take over duties more appropriately conducted by the DCM or other senior officers. Employees cited numerous examples of the employee’s inability to carry out basic duties. The staff consumes unnecessary time discussing this issue, which has become a distraction from the embassy’s central mission.
  • Among the conditions that have led to this untenable situation are poor implementation of normal front office procedures, a failure of the staff member’s work requirements to align with actual and appropriate duties, and a lack of clarity as to the responsibilities of front office personnel. A thorough review and operational realignment of duties among front office staff could resolve many of these issues and improve internal functions. Clearly articulating the results of that review to all mission employees is an essential step in the process.
  • Embassy Bridgetown’s staff is divided. Staff referred continuously to the “old team,” the new “Team Palmer,” and the “A Team.” Employees from the “old team,” many of whom departed the embassy in summer 2013, were at odds with the Ambassador, who is perceived to value new arrivals over them. The sudden death of a widely admired American colleague on the eve of the Ambassador’s arrival also split the embassy community into two groups: those who experienced the trauma and those who came after it. Although the Ambassador and the DCM get along well, the division of labor and leadership styles between them has not produced the collaboration of a true partnership.


Quality of Life

Despite beautiful weather and beaches, many Department employees at Embassy Bridgetown find life on Barbados extremely confining and isolated. Travel to the United States or to other locales in the region is expensive. As a result, employees receive one rest and recuperation trip for a 2-year tour and two trips during a 3-year tour. The rest and recuperation point in the United States is Miami, Florida. Employees are also authorized a 5-percent post differential due to the hardship of living on a small island, and a 50-percent cost-of-living allowance to reflect the high cost of goods and services on an island that imports nearly 100 percent of its consumer products.

 

The Consular Section: A Familiar Complaint

A number of LE staff members have more than 30 years’ experience working in the consular section. Among these veterans are the local supervisors in the nonimmigrant visa, immigrant visa, American citizens services, and fraud prevention units. The FAST officers in the section rotate through the four functional units for periods ranging from 4 to 10 months. During their time in the units, these American officers—some of whom have no consular experience— serve as unit chiefs and supervise local staff members. FAST officers like this policy, but their LE colleagues have reservations. LE staff members are constantly training new supervisors, which they report compromises the smooth running of operations. They describe examples of inexperienced American officers making uninformed decisions about workflow and policy without listening to the local staff. The inspection team concluded their concerns were justified. Each unit has a weekly meeting that the LE staff members and their immediate American supervisors attend to discuss workflow and processes. However, the consul general and deputy consul typically do not attend these meetings.

The IG report notes that the consular agents in Antigua and Martinique also failed to comply with all the requirements for consular agents. Both have expired appointment commissions. Neither agent responded to a required questionnaire about fee collection procedures that the Bureau of Consular Affairs sent to them in June 2013.The report points to post’s need to enforce the visa referral policy, the expectation that the cashier provide an OF-158 receipt for consular fees to the accountable consular officer on a daily basis, and for the DCM to review NIV adjudications. The DCM is not reviewing the nonimmigrant visa adjudications of the consul general because of functionality problems with the required software, according to the inspectors.


Art in Embassies Program Alert!

Inventory records for high-value artworks are incorrect. For example, works donated by the Foundation for Art and Preservation in Embassies, worth thousands of dollars each, show a value of one dollar.

$1.00 !!!

The Foundation also known as FAPE, a non-profit organization dedicated to providing permanent works of American art for U.S. embassies worldwide would not like that at all.

Read more here.  And hey, you cannot auction off laptops simply because the encryption keys were lost!

* * *

 

 

 Related posts:

 

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USG Declares Three Venezuelan Diplomats Personae Non Gratae

— Domani Spero

The Venezuelan Government notified the United States on the afternoon of February 17 that they have declared three of our consular officers at US Embassy Caracas personae non gratae. The three were given 48 hours to leave the country (see Venezuela (Where Almost No One Has Toilet Paper) Kicks Out Three U.S. Diplomats for “Flaming” Student Protests).

On February 25, the U.S. Government kicked out three Venezuelan diplomats in response to the Venezuelan  Government’s decision.  The State Department Spokesperson Jen Psaki identified the png’ed diplomats as First Secretary Ignacio Luis Cajal Avalos, First Secretary Victor Manuel Pisani Azpurua, and Second Secretary Marcos Jose Garcia Figueredo.  Ms. Psaki said that the diplomats were given 48 hours to leave the United States. Citing Article 9 of the Vienna Convention on Diplomatic Relations, Ms. Psaki also noted that the convention permits the United States to declare any member of a diplomatic mission persona non grata at any time and without the necessity to state a reason.

Asked to comment about the possible nomination of a new Venezuelan ambassador to the U.S., the spox had this to say:

“Well, as you know, a decision about an exchange of ambassadors is a mutual decision, so obviously, we’ve said months ago that we could – we would be open to an exchange of ambassadors but that Venezuela needs to show seriousness about their willingness and their openness to a positive relationship moving forward.”

Late the same day, Venezuelan President Nicholas Maduro announced the nomination of Maximilien Arvelaiz to be the country’s first ambassador to the U.S. since 2010.  According to Bloomberg, Foreign Minister Elias Jaua said that the nomination of Arvelaiz, a former ambassador to Brazil, was meant to “establish political relations at the highest level that will contribute to peace.”  

In 2010, then President Hugo Chavez caused the withdrawal of Venezuela’s agrément on the appointment of Larry Palmer as U.S. Ambassador to Caracas (see How Larry Palmer, the US Ambassador nominee to Venezuela got rolled?). Nicolas Maduro, then Foreign Minister presented the diplomatic note to the embassy formally withdrawing the agreement of Larry Palmer to be the Ambassador to Venezuela.  Ambassador Palmer was later nominated and confirmed in 2012 as U.S. ambassador to Barbados and the Eastern Caribbean.

* * *

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Happy 237th Birthday United States Marine Corps!

Since November 10, 1775, the men and women of the Marine Corps have served our country with uncommon valor and distinction. And every year U.S. Embassy employees around the world express their respect and deep appreciation for the mission of the U.S. Marine Corps and the role they play in securing diplomatic missions around the world.

Below is Ambassador Theodore Britton who served as the chief of mission to Barbados and to the Eastern Caribbean from 1974-1977. In 2011 he was awarded the Congressional Gold Medal, the nation’s highest civilian honor, for his duty as part of the first set of black Marines who received basic training at Montford Point, a facility at Camp Lejeune, N.C., between 1942 and 1949.

Did you know that the first African-American U.S. Ambassador to Barbados and the Eastern Caribbean Theodore Britton joined the Marine Corps on January 14, 1944 and fought in World War II. Ambassador Britton (center left), here with Ambassador Larry Palmer and some members of the Marine Corps, was a guest speaker at the Marine Ball recently.
(Photo via US Embassy Barbados)

An American diplomatic mission to Grenada was established on February 25, 1975, when Ambassador Theodore R. Britton presented his credentials in St. George’s, Grenada. He also was Ambassador to Barbados, and was resident at Bridgetown.

FSTube Trends: Ambassador Video Cards from Washington, D.C.

In the past, we have seen a smattering of ambassador video greetings usually posted on  embassy websites, urging host country nationals to visit the website and check out embassy services.  Like this welcome message by then U.S. Ambassador to Montenegro Roderick W. Moore, which is noisy and and could stand some improvement.

In December 2010, then U.S. Ambassador-designate to Thailand Kristie Kenney sent a video message greeting the people of Thailand, while she was still in Washington, D.C.. The video is in English with Thai subtitle; approximately 16,000 views.

On Dec 9, 2011, Ambassador Adrienne O’Neal also sent a video message to the people of Cape Verde prior to her arrival in the country, in Portuguese; some 385 views.

According to a recent OIG report, before the Ambassador’s arrival in Hanoi, he recorded “a video of his preliminary thoughts and goals for his tenure in Hanoi, some of it in Vietnamese, for a television interview. An estimated 20 million viewers watched the interview. Another 6 million people viewed it after it was posted on the Internet.”  We have not been able to find a video of that interview.   In August 2011, Ambassador David Shear did have a video greeting for the people of Vietnam (some Vietnamese, English with subtitle) posted in the mission’s YouTube channel; it has 8,310 views.

On Jan 12, 2012, US Embassy Moscow posted Ambassador Michael McFaul’s introduction video, in English with Russian subtitle; some 76,500 views.

On April 3, 2012, the US Embassy Bridgetown and the Eastern Caribbean posted an video message from Ambassador Larry Palmer, who was confirmed by the Senate on March 30. Video in English, approximately 200 views.

On April 16, 2012, the US Embassy in New Delhi followed with a video greeting from DC by Nancy Powell, Ambassador-Designate to India, also done prior to her arrival at post; 4,301 views.

Last week, it was US Embassy Cambodia’s turn with a video on YouTube of Ambassador-Designate William Todd introducing himself to the Cambodian people; some 3200 views.

This appears to be a video trend in the Foreign Service, no doubt created in Foggy Bottom.  You can tell from looking at these videos that they have become more sophisticated. The sounds are better, the graphics are more snazzy, the editing more professionally done, etc. New shop at Foggy Bottom busy with these videos, huh?

We do wonder what kind of views would be considered a satisfactory return of investment for the production of these videos? We’re not saying these intro videos are bad, we are simply pointing out that it cost staff hours (also known as manhours in govspeak) and money to produce and edit these videos. At what point are they considered successful – at 200 views, 500 views, a couple thousand views?

Is this something that the Evaluation & Measurement Unit (EMU) under Office of Policy, Planning and Resources for Public Diplomacy and Public Affairs (R/PPR) even looks at?  We know not. But this is the unit that “advances the culture of measurement in U.S. public diplomacy.” 

Domani Spero

SFRC Hearings: Palmer, Powers, Farrar, Reynoso and Powell

The SFRC has commenced with its new hearings for the year starting today February 7 with five nominees from the State Department:

Nominees: February 7 | 10:00 a.m.

The Honorable Larry L. Palmer
of Georgia, to be Ambassador to Barbados, St. Kitts and Nevis, Saint Lucia, Antigua and Barbuda, the Commonwealth of Dominica, Grenada, and Saint Vincent and the Grenadines.
The Honorable Phyllis M. Powers
to be Ambassador Extraordinary and Plenipotentiary of the United States of America to Republic of Nicaragua
Download Testimony
Mr. Jonathan D. Farrar
of California, to be Ambassador to the Republic of Panama
Ms. Julissa Reynoso
of New York, to be Ambassador to the Oriental Republic of Uruguay

Nominee: February 7 | 2:30 p.m.

The Honorable Nancy J. Powell
of Iowa, to be Ambassador to India