@StateDept Launches Inaugural Leadership Day — Who’s Missing? (Updated)

Posted: 1:07 am ET
Updated: 8:44 pm PT
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In 2014, we saw a FAM update on Leadership and Management Principles for State Department Employees. Long, long, before that, there was Secretary Colin Powell and leadership. In 2000, FSI launched a new Leadership and Management School. Twelve years later, State/OIG still talked leadership (see State Dept’s Leadership and Management School Needs Some Leadership, And It’s Not Alone). For the longest time after Powell exited the State Department, the one part of the State Department that actively pursued leadership as part of it staff development is the Bureau of Consular Affairs (CA). CA developed the Consular Leadership Tenets  in 2006 after receiving input from 87 overseas consular sections. In 2007, somebody even got the then Under Secretary for Management Henrietta Fore to “talked” (PDF) about promoting leadership development, specifically citing the consular leadership tenets and what the bureau “is doing to cultivate a culture of leadership and results-oriented professional development.”

Now, we understand that there were a few folks at CA/EX who made possible the leadership initiative there, including Don Jacobson, the founder of GovLeaders.org. He was previously consular boss for Mission Brazil and received the Raphel Memorial Award for  “outstanding leadership and direction” of the consular team.  He once said:

My best assignments have been those that involved “crucible” experiences–intense experiences rich in learning. For example, in Bogota we had a huge spike in workload and nowhere near the resources we needed to get the job done. We implemented some terrific innovations, but I also wound up burning out some of my officers. I learned a lot from that and have tried to take a much more balanced approach since then. At another post, I had some great opportunities to develop a stronger backbone. I terminated two employees and also had to protect my staff from a difficult senior boss. I used to avoid conflict as much as I could, but that is not helpful in a manager. Managers need to have a backbone in order to be effective—to speak truth to power, to protect their staff from abuse, and to deal with poor performance and unacceptable behavior. These things get easier with practice because, as I have found, difficult problems go away if you actually deal with them. 

Unfortunately, it does not look like he has a speaking part in the State Department’s big leadership powwow. Perhaps all those annual leadership awardees at State should be talking about leadership in practice?

Today, the State Department launched its first Leadership Day.  According to AFSA, the inaugural Leadership Day is organized by the State Department’s Culture of Leadership Initiative (iLead), a voluntary group of employees “working to strengthen leadership skills and practice throughout the State Department.” iLead originated with the 2014 release of the LMPs. The iLead forum is currently co-chaired by Carmen Cantor, HR/CSHRM Office Director; Michael Murphy, Associate Dean at FSI’s Leadership and Management School; and Julie Schechter-Torres, Acting Deputy Director of M/PRI.

As outlined in the 2015 Quadrennial Diplomacy and Development Review (QDDR), the success of the State Department rests on its ability to recruit, train, deploy, and retain talented and dedicated professionals. We must prepare people not only to react quickly to crises, but also to proactively advance our interests – all the while caring for the wellbeing and development of themselves and colleagues. To celebrate recent achievements and to foster continuous commitment to the Department’s Leadership and Management Principles, iLead is organizing a Leadership Day to showcase leadership in practice. The event is scheduled to take place on December 13, 2016 with a plenary session in the Dean Acheson Auditorium and a Leadership Expo in the Exhibit Hall at the Harry S Truman building. The event will feature presentations, panel discussions, and short talks on leadership and professional development by Department staff at all levels and from various disciplines.

The preliminary agenda is as follows:

11:00 AM – 1:00 PM Leadership Expo in the Exhibit Hall, HST

1:00 PM – 4:00 PM Plenary Session in the Dean Acheson Auditorium

The Leadership Day plenary session will be comprised of two segments: a senior leadership panel discussion and a series of short talks on the Leadership and Management Principles. The senior panel will highlight reflections on leadership and bureau best practices as championed by the following participants:

Catherine Novelli, U/S for Economic Growth, Energy and the Environment;
Michele Thoren Bond, A/S for Consular Affairs;
Linda Thomas-Greenfield, A/S for African Affairs;
William Brownfield, A/S for Bureau of International Narcotics and Law Enforcement Affairs.

Interested employees may send questions for the panel to ilead@state.gov.

We noticed the names absent from the above line-up.  The Deputy Secretary of Management and Resources (D/MR) is missing. The Under Secretary for Management (M) is not listed as a speaker. The Director General of the Foreign Service (DGHR) who by the way, has been running a podcast on leadership on iTunes and SoundCloud is also not in the line-up. Of course, they are busy with other stuff but these senior officials have a larger impact on the institution and its people. Wouldn’t you want to hear their thoughts about leadership and management in practice during the inaugural Leadership Day? No?

Update: It looks like the AFSA notice we saw about this event was outdated.  We’ve since learned that Secretary Kerry gave a keynote speech on leadership, and DGHR Arnold Chacon had a speaking role as well. Don Jacobson also did a presentation during the “Leaders Speak” part of this program.  Our source told us that “Leadership Day was organized by an amazing team of volunteers who are passionate about growing leaders for State. They are among the many members of the iLead group that consistently put their discretionary energy into promoting effective leadership at all levels of the State Department.”

The talk, the talk, Throwback Tuesday:

From State Magazine, 2001: “Investment in human capital is critical to maintaining State’s expertise in the 21st century. As Director General Marc Grossman told a Georgetown University audience recently, “I tell everyone who will listen that training and professional development will be key to meeting the challenges of our new world and key to our ability to fashion a diplomacy for the 21st century.”

From AFSA, 2015 – DGHR Arnold Chacon: “We are partnering with AFSA to develop and implement a professional code of ethics for the Foreign Service, based on our core values of accountability, character, community, diversity, loyalty and service. Bringing these values into sharper relief—and tying them to who we are and to what we do that is unique and consequential for our nation—is essential for our conversations with Congress and the American people. We not only want to forge a more capable FS 2025 workforce, but also communicate our accomplishments strategically and well.”

Also, hey, whatever happened to AFSA’s Committee on the Foreign Service Profession and Ethics?

 

Related posts:

 

 

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A Sexual Assault Reporting Process Foreign Service Members Deserve: If Not Now, When? Attn: @JohnKerry #16days

Posted: 2:13 am ET
Updated: 11:47 am PT
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For victims/survivors of sexual assault, please see Sexual Assault in the Foreign Service — What To Do?  Consider below as a follow-up post to The State Dept’s Sexual Assault Reporting Procedure Appears to Be a Black Hole of Grief.

The following is provided for general information that is intended, but not guaranteed, to be correct and up-to-date. Please do not consider the following legal advice as we are not lawyers; read the full necessary disclaimer below.

The Rape, Abuse & Incest National Network (RAINN) has the following sexual violence statistics:

  • On average, there are 288,820 victims (age 12 or older) of rape and sexual assault each year in the United States
  • Ages 12-34 are the highest risk years for rape and sexual assault
  • 90% of adult rape victims are female
  • 94% of women who are raped experience post-traumatic stress disorder (PTSD) symptoms during the two weeks following the rape.
  • 30% of women report PTSD symptoms 9 months after the rape.
  • 33% of women who are raped contemplate suicide.
  • The majority of perpetrators are someone known to the victim. Approximately 3 out of 4 of sexual assaults are committed by someone known to the victim

Rape notification rates differ depending on whether the victim know the perpetrator — those who knew a perpetrator were often less likely to report the crime, according to RAINN. A report (PDF) published by the National Sexual Violence Resource Center says that many survivors experience great difficulty in disclosing a sexual assault, especially when the perpetrator is known to the victim. The study is focused on rural America where “the propensity to not report may be reinforced by informal social codes that dictate privacy and maintaining family reputation. Sexual assaults in rural areas are mostly hidden crimes, hidden both intentionally and unintentionally by characteristics of a close-knit culture or an isolated lifestyle.”  Rural communities like small towns as places where “everybody knows everybody.” Sounds familiar?

A victim will have little anonymity. It means she, or a friend or family member is likely to be acquainted with or related to the perpetrator and that she may reencounter the perpetrator, even on a regular basis. Furthermore, “the closer the relationship between victim and assailant, the less likely the woman is to report the crime” (Hunter, Burns-Smith, Walsh, 1996). Studies have quite consistently pointed to the importance of the victim-offender relationship in affecting the propensity to report (Pollard, 1995; Ruback, 1993, Ruback & Ménard, 2001). In rural areas, law enforcement is likely to be part of the social network (Sims, 1988; Weisheit, Wells & Falcone, 1994; Weisheit, Wells & Falcome, 1995). This compounds the problem of reporting non-stranger sexual assaults.

We need to point out that in the Foreign Service, particularly overseas, Diplomatic Security law enforcement –as in rural communities and small towns — is part of the social network.

We should also note that a 2002 study by Lisak-Miller indicates (PDF) that a majority of the undetected rapists were repeat rapists. The repeat rapists averaged 5.8 rapes each.

According to the Callisto Project, which provides survivors with a confidential and secure way to create a time-stamped record of an assault in American campuses less than 10% of survivors will ever report their assault. Survivors wait an average of 11 months to report their assault to authorities and up to 90% of assaults are committed by repeat perpetrators.  Callisto’s CEO Jess Ladd told us that someday she would like to make available their product within other institutions (including companies and agencies) and to have a free version that anyone can use to store what happened.  But Callisto is not there yet.


Foreign Service Victims’ Concerns

Among the concerns we’ve heard so far are: 1) lack of clear reporting process, 2) confidentiality, 3) sexual assault response training, 4) potential conflict/undue pressure on investigators/managers who may be friends, colleague, or subordinates of perpetrators, and 5) lack of sexual assault data.

As we’re written here previously DOD and Peace Corps provide restricted and unrestricted reporting for victims, but that does not appear to be the case in the Foreign Service.  The State Department has over 275 posts in about 180 countries. The agency’s Diplomatic Security has Regional Security Offices in most locations but not all.  The State Department has previously told this blog that Diplomatic Security’s Office of Special Investigations  “receives and catalogues allegations and complaints. Allegations are neither categorized by location nor by alleged offense.” Which begs the question, how will the State Department know if it has sexual predators living among its various communities particularly overseas if it does not track these types of offenses?

Due to the lack of clear reporting process — except “report to RSO” or “contact OSI,” victims (as well as this blog) have no way to independently assess what reporting entails. We don’t know what kind of confidentiality is afforded the victims. Among other concerns and questions:

  • When we asked an FS assault victim if there is any good option for reporting sexual assault, we were told bluntly, “There is no good option. That’s what the predator knows.” 
  • When a victim reports to RSO overseas, we know that the RSO is supposed to contact State/OSI, but who else has access to that information?   Embassy/post leadership? Which officials in the embassy hierarchy?  Will the local Health Unit be informed? The CLO? State/MED? DS Command Center?  And will reporting victims be informed in advanced who their information will be shared with and the specific reason for sharing their information?
  • Do DS/OSI investigators travel to the location of the assault to investigate? Time and evidence collection are of the essence in sexual assault reporting.  If yes, how quickly?  Is there a have rapid response team? What should the victim do while waiting for the arrival of DS/OSI investigators? Not shower? Not go to work?
  • In countries where sexual assault victims are jailed for “promiscuity”, what is the State Department’s policy and recommendation to someone assaulted in a place where requesting a rape kit means going to jail? Would the Department work with local authorities to actually protect the victim from prosecution while DS investigates or would they just allow an already traumatized victim to get PNG’d and force them to pack up and leave?
  • How will the victim’s report be transmitted to DS/OSI? Via unclassified email? Via fax? Via phone? In the case of emails, what restricts that information from being forwarded with a click of a mouse, or the record being compromised intentionally or unintentionally?
  • How are victims’ reporting records protected?  What are the consequences for an employee/s with access to the victim’s report who shares it with an unauthorized entity or individual? What if it is shared with a colleague, or a friends, or a family member?
  • What kind of training do RSOs get to enable them to assist sexual assault victims overseas? “Does every single RSO in the world know a designated medical facility to process a rape kit?” Or for that matter, do Health Units at overseas posts even have this information available?
  • Victims who report to RSO or DS/OSI would like to know if the officers receiving their sexual assault reports represent the victims’ interests or State Department interests?
  • What support is available to victims? What can victims expect after they report their assaults?  What consequences will their reporting have on their medical clearance and assignments? What kind of work accommodation will be extended to them, if needed? Who will be their effective has the responsibility to advocate for them if they need to file workers’ comp from the Department of Labor?
  • How are perpetrators — who are not strangers — handled by the State Department?  This is not a hypothetical question.  An OIG investigation indicates that one security officer’s alleged sexual misconduct spanned 10 years and 7 posts.  In that case, the Department never attempted to remove the RSO from Department work environments where the RSO could potentially harm other employees.  DS agents investigating the 2011 allegations reported to DS management, in October 2011, that they had gathered “overwhelming evidence” of the RSO’s culpability.  These agents encountered resistance from senior Department and DS managers as they continued to investigate the RSO’s suspected misconduct in 2011. The OIG found that the managers in question had personal relationships with the RSO.  Folks who work at the State Department should ask questions like who are these senior Department and DS managers who allowed this to happen for 10 years and 7 posts?  Do they have other friends that they have similarly protected? What happened to the victims at 7 posts? What support were available to them?  What responsibility does the State Department have for not removing that employee despite overwhelming evidence of culpability?


FOIA Diplomatic Security’s sexual assault cables?

As readers here know, there is no official guidance in the FAM on reporting sexual assault in the Foreign Service (see The State Dept’s Sexual Assault Reporting Procedure Appears to Be a Black Hole of Grief). We’ve requested the unclassified cables that were released by DS/OSI in 2015 and earlier this year on sexual assault reporting (15 State 71370;  15 State 79760;  and 16 STATE 5647all reportedly available at DS/OSI intranet). Since the information is unclassified and it could be useful information, we thought we could save time and money by requesting these through regular channels without having to FOIA them. We appreciate the efforts of those who were trying to obtain these for us through regular channels; we understand some folks worked through the weekend to attend to this requests. Thanks, folks!  Late Monday, we got word from a State Department spokesperson:

“Our thanks for your patience while the Department reviewed the practice of releasing State Department internal cables to members of the public or media. At this stage, a decision has been made that we are unable to release cables in this manner.”

Unbelievable! But it is what it is.  We need, therefore, to FOIA these unclassified cables. Given State’s FOIA processing record, we don’t expect to see these cables until 1-2-3-4 years down the road. We might be dead of heartbreak by then.


State/OIG Hotline and Office of Special Counsel

State/OIG has reiterated to us that that their office takes allegations of rape and sexual harassment very seriously and repeated the response they provided us back in August here.  Note that we have already been told that cases like this should not be reported to the OIG Hotline.  Read more here: Another Note About the Burn Bag–There’s No Easy Way of Doing This, Is There?.  State/OIG told us that Department employees who believe they have been subjected to whistleblower retaliation may contact OIG or the Office of Special Counsel (OSC). OIG can help the individual in understanding their rights and may investigate the retaliation, as well as alert the Department to any illegal reprisal.  State/OIG also said: “By no means do we want to discourage anyone from contacting our Hotline, but such a serious crime as a rape needs to be dealt with immediately and that’s why we recommend a call to local law enforcement.”

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EEOC Case: Complaint Regarding Comments on Blog Does Not State a Claim

Posted: 1:52 am ET
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Via eeoc.gov

Complaint Regarding Comments on Blog Does Not State a Claim. The Commission affirmed the Agency’s dismissal of Complainant’s complaint alleging that disparaging comments were posted about him on an internet blog frequented by Agency employees who were members of a professional association. The blog contained a disclaimer that statements “do not reflect any official position” of the Agency, and there was no indication that the blog was sufficiently related to Complainant’s employment. There was also no indication that the blog was sponsored by or affiliated with the Agency or that Agency resources or official time were used to author the article in question. Alfonzo H. v. Dep’t of State, EEOC Appeal No. 0120160450 (April 22, 2016); request for reconsideration denied EEOC Request No. 0520160327 (July 20, 2016).

The blog cited in this case is ‘Dead Men Working’ named in the EEOC Appeal filing.  The following appears as footnotes in the same document:

1 This case has been randomly assigned a pseudonym which will replace Complainant’s name when the decision is published to non-parties and the Commission’s website.

2 According to a Declaration submitted by Complainant, officers of the AFSA learned about the contents of the blog because they receive Google alerts to note anything on the internet that mentions “AFSA,” and this blog post popped up in an alert.

3 Complainant, himself, concedes this is not the first name of the agency employee he believes authored the blog.

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Why Are DS Agents Fleeing Diplomatic Security In Droves For the U.S. Marshals Service?

Posted: 2:17 am ET
Updated: 12:21 pm PT
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We’ve heard from multiple sources that some 30-40 DS agents are leaving the Bureau of Diplomatic Security (State/DS) to join the U.S. Marshals Service (USMS) and that there may be other group departures for other agencies.

One DS source speaking on background told us that the USMS Director reportedly called his counterpart at Diplomatic Security to inform the latter that he would be extending job offers to over 40 agents.  Another bureau source told us that during the “huddle” involving the DS agents prior to the start of the recent UNGA event in New York, the bureau’s second highest ranking official reportedly told the assembled agents that the departing agents would not be allowed back.

Does this mean that in addition to the shortage of approximately 200 agents discussed at the worldwide RSO conference this past May, there are 40 or more agent positions that will soon go vacant?

Whoa!

Our DS source speaking on background said that “there’s an overall discontent amongst mid-level DS agents and the main reason seems to stem from the current DS leadership.”

The DS insider cited the following main complaints that have reportedly bounced around the corridors:

  • “DS promotes the “good ol’ boys” and not necessarily the smart, motivated agents who are capable of leading the bureau. This leaves us with a lot of incompetent top-level DS agents and a lot of disgruntled lower lever DS agents.”
  • “DS is incapable of managing their promotions and assignments and, as a result, agents are frustrated with the lack of transparency. Also, there’s no one to complain to as AFSA seems to disregard DS completely. Almost as if the bureau is too far gone to save.”
  • “DS agents spend most of their time domestically, but DS does not allow DS agents to homestead, or stay in one field office for longer than one tour. This creates a lot of unnecessary hardships for families.”
    (A separate source told us that those serving on domestic assignments want to stay more than one tour in cities other than the District of Columbia and estimate that this would not only serve the U.S. government money from relocation costs but also allow agents to build continuity with prosecutors and other agencies).
  • “Regardless of gender, DS leadership is not concerned with family and does not provide a healthy work/life balance for any of their agents.”

We should point out that one of the bureaucratic casualties in the aftermath of the Benghazi attack was Charlene Lamb, who was then the Deputy Assistant Secretary for International Programs. In that capacity, she was responsible for managing and directing all international missions and personnel.

Back in August 2013, we wrote this:

The DS bureau has been described as in a “hell of hurt” these days.  Not only because it lost three of its top officials in one messy swoop, but also because one of those officials was an important cog in the assignment wheel of about 1,900 security officers.  If the assignments of DS agents overseas have been a great big mess for the last several months, you may account that to the fact that Ms. Lamb, the person responsible for managing and directing all Bureau of Diplomatic Security programs and policies including personnel, had been put inside a deep freezer.  While planning has never been a State Department strength, succession planning is altogether a foreign object.

Note and question of the day:  “Diplomatic Security is under intense pressure following Benghazi so now all resources are put towards “high threat” areas.  Nevertheless, experienced and well regarded DS officers at overseas posts are finding it impossible to stay out – even when they are the first choice for the receiving post.  

We should note that there are only 170 embassies, 78 consulates general and 11 consulates overseas.  There are not enough positions for all DS agents to fill overseas and majority of them do serve at domestic locations.

If it is true that the bureau has been “incapable of managing their promotions and assignments” in the last three years, then we can see why this could be frustrating enough to make agents decamp to other agencies.

Of course, the bureau can replace all those who are leaving, no matter the number. There is, after all, a large pool of applicants just waiting to be called to start new classes. (Note: There’s a rumor going on that DS reportedly had difficulty filling the last two DS agent classes because they were short of people on the list. We don’t know how this could be possible if DS has always had a full roster of qualified applicants on its list.  In 2015, it claimed to have 10,000 applicants but only assessed slightly over 500 applicants.)  

But that’s not really the point. Training takes time.  Time costs money. And above all, there is no instant solution to bridging the experience gap. If people are leaving, does the bureau know why?  If it doesn’t know why, is it interested in finding out the whys?  Is it interested in fixing the causes for these departures?

That low attrition rate

We were also previously told by a spokesperson that the overall Special Agent attrition rate for 2015 was 3.66%.  We have since been informed by a bureau source that this is an inaccurate attrition stats, as the figure released did not count agents who transition to other agencies, only those who leave U.S. Government service.

We’ve been trying to get a comment from Diplomatic Security since last week on agent departures. We’ve also requested clarification on the attrition rate released to us.  As of this writing, we have not received a response.

 

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Obama’s Career Ambassadorship Appointments: Highest on Record at 70.8% #ThanksObama

Posted: 1:09 am ET
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According to @Philip Arsenault who has done a lot of good work using presidential records to track the ambassadorial appointees going back to FDR, President Obama appointed to-date the highest number of career diplomats as ambassadors at 70.8%, and the lowest number of non-career political appointees at 29.2%.

The political ambassadorships during Obama’s two terms amount to 29.2% of his total appointments, which is lower than President Carter, previously the lowest on record at 30.8%.

AFSA’s ambassadorship tracker has different numbers but we’ve stopped using the group’s ambassador statistics since 2015.  See our write up on AFSA’s Ambassador Statistics here and why we find its data problematic.

 

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Community Liaison Officers: The Glue That Helps Keep Embassy Communities Together

Posted: 1:14 am ET
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The M. Juanita Guess Award is conferred by AFSA on a Community Liaison Officer who has demonstrated outstanding leadership, dedication, initiative or imagination in assisting the families of Americans serving at an overseas post.  Since 1995, Clements Worldwide has sponsored the M. Juanita Guess Award (named after Clements’ co-founder).

In 2016,  the award went to Sara Locke of U.S. Embassy Beirut, Lebanon with Berna Keen of U.S. Embassy Dhaka, Bangladesh as runner-up. Below via afsa.org:

Sara Locke | U.S. Embassy Beirut – 2016 M. Juanita Guess Award for Exemplary Performance by a Community Liaison Officer

Sara E. Locke is the recipient of this year’s M. Juanita Guess Award for Exemplary Performance by a Community Liaison Officer for her outstanding leadership, dedication, initiative and imagination in assisting the employees and family members of U.S. Embassy Beirut.

Embassy Beirut enthusiastically nominated Ms. Locke, stating: “There is probably no other person in the mission who receives as much unanimous, universal praise as Sara for her efforts in turning around the rapidly deteriorating morale at Embassy Beirut.” Working with members throughout the community, her leadership has dramatically improved morale through innovative programs and activities, re-establishing U.S. Embassy Beirut as a post actively sought by Foreign Service bidders. Her tireless efforts on behalf of employees and family members are absolutely impressive.

When Ms. Locke arrived at post in 2014, morale among embassy staff was plummeting and curtailments were increasing at an alarming rate. She recommended to the ambassador that post conduct a morale survey, and then coordinated closely with him and the regional psychiatrist (RMO/P) to figure out how the downward spiral could be reversed. She not only designed and conducted the first survey, but after a very insightful analysis, which she presented to the ambassador and deputy chief of mission, Ms. Locke created an “Action Committee” to respond to the complaints and suggestions.

As a result, many policies and practices on the compound were changed, and new innovative ideas were brought forward and implemented. Thanks to Ms. Locke’s efforts, the situation has improved so much that employees are now requesting extensions to their assignments, and positive responses to a recent morale survey are at an all-time high. The fact that community members now feel they are being heard has had a profoundly beneficial impact on life on a small compound at a high-threat post with very restrictive security requirements.

Ms. Locke has continued doing surveys every six months to measure changes and to solicit ideas on how to continue improving morale, but her influence extends beyond Beirut. Former U.S. Ambassador to Beirut David Hale (who had been in Beirut when Ms. Locke created the survey) wrote to Ms. Locke from his new post: “I owe you such a debt of gratitude and would appreciate any advice on how to maximize this product here,” he said, requesting that she share her thoughts and recommendations with his deputy chief of mission and management section.

Beirut is a challenging place in the best of circumstances: terrorist threats are real, security restrictions limit off-compound movements and permanent employees live and work in cramped, dilapidated facilities. The role of the CLO as an advocate for community members is absolutely critical, and Sara truly embraces it. She lobbies hard on behalf of family members to find rewarding jobs in the mission. She includes spouses in all aspects of embassy life, from social events to emergency preparations. She recently hosted a series of seminars on evacuation planning and community resources for the mission. She is the person many individuals turn to for support and guidance.

Just one example: immediately after a suicide bombing in downtown Beirut in November 2015, just a few miles from the embassy compound, Ms. Locke reached out to the embassy community to ensure accountability and reassure colleagues. When things quieted down, she developed a variety of innovative programs, trips and activities to allow employees to experience Beirut, always working closely with the embassy’s regional security section to stay within the constraints of strict security parameters. She helped increase the number of trips off compound to grocery stores, and then helped put in place a very popular weekend shopping shuttle. This change alone significantly improved morale and gave embassy employees a whole new perspective on life here; previously, only one trip off the compound per week was permitted.

Ms. Locke is extremely creative, constantly seeking out new entertainment venues and cultural events (concerts, museums, restaurants, wine tastings, food festivals), always coordinating well in advance with the regional security officer. She put together a long list of embassy recreational events, including scuba diving, hiking, skiing and snowshoeing. She also organizes a multitude of events for embassy families on the compound. She is an invaluable resource to everyone in the mission.

Berna Keen | U.S. Embassy Dhaka – 2016 M. Juanita Guess Award for Exemplary Performance by a Community Liaison Officer Runner-Up

Berna Keen, runner-up for this year’s M. Juanita Guess Award for Exemplary Performance by a Community Liaison Officer, is recognized as an exemplary CLO by her colleagues at U.S. Embassy Dhaka during what has been a turbulent period of terrorism and violence in Bangladesh. Her conscientious and compassionate approach to each and every member of the mission, the creativity she employs in bringing people together and her exceptional talent for organization has substantially increased morale at post.

A rash of “hartals,” violent political demonstrations, in 2015 crippled embassy operations in Dhaka. Ms. Keen experienced this violence firsthand when a vehicle she was riding in was hit with an explosive device. Incredibly, this only strengthened her commitment to her work. She communicated with everyone in the mission on shelter-in-place days, sending out ideas for activities to do with kids stuck indoors. She became a key voice on the Emergency Action Committee and created an EFM email list, subsequently added to the Global Address List, ensuring that security messages were received by everyone in the mission simultaneously.

With all of Dhaka on edge after a series of murders committed by Al-Qaida-allied fanatics and members of the so-called Islamic State group, embassy personnel were restricted to a two-square-mile area, could not walk outside and had a 10 o’clock curfew. School buses ridden by embassy children were accompanied by an armed police escort. Outside entertainment was off-limits to embassy personnel. In this tense environment, Ms. Keen brought the embassy community together, planning a staggering number of events—nearly 90 in 150 days—despite the fact that her office was understaffed.

Ranging from wine and cheese parties to pet playdates, she successfully provided people with an outlet for normal social activity. She brought the local market to the embassy, snagging pearl vendors, antique dealers and rug and clothing sellers to sell to the embassy community. Her continual reminders to the EAC on the importance of communication has kept the community well-informed and engaged during this trying time.

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Mr. Smith Writes to Washington, Goes to Bat For Local Staff in the Persian Gulf’s Unfair Labor Markets

Posted: 2:43 am ET
Updated: 10:17 am PT
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Via AFSA:

William R. Rivkin Award for Constructive Dissent by a Mid-Career Officer – Jefferson Smith, U.S. Embassy Kuwait

Jefferson Smith receives this year’s William R. Rivkin Award for Constructive Dissent by a Mid-Career Officer for his commitment to combatting unfair labor practices and his push for compensation reform for locally employed (LE) staff at posts in the Persian Gulf.

While posted to Kuwait, Management Counselor Smith observed that the nine embassies and consulates in the Persian Gulf region are staffed almost exclusively by third-country nationals (TCNs) who did not enjoy the rights of citizens and earned wages and benefits so low that they could not support their families. U.S. Embassy Kuwait employs more than 200 TCN men and women from 27 different nationalities—and employs no Kuwaitis because the U.S. government does not pay enough to attract them.

Mr. Smith gathered data, framed his arguments and then brought his views to a regional management officers’ conference, where he found allies and organized a regionwide approach. He then wrote a detailed, thoughtful cable to Washington, signed by the six regional ambassadors, proposing that the department should define a new standard for compensating its LE staff at posts employing a majority of TCNs in unfair labor markets.

In short, Mr. Smith challenged the department to lead—not just follow—local practice in these markets. All of his preparation and action had an effect: The under secretary for management approved a Public Interest Determination (a policy exception) to create housing and education allowances for LE staff, and moved U.S. Embassy Kuwait to the top of the list for the next tranche of wage increases. The result was an average 22-percent salary increase in addition to the new allowances.

Mr. Smith’s success in winning a more just compensation package for the LE staff of U.S. Embassy Kuwait was an important milestone that will serve as a model as he and others continue to fight for a more equitable way to compensate employees under these conditions.

Mr. Smith has served in Kuwait since 2014. As a management-coned Foreign Service officer, Mr. Smith has had opportunities to serve in consular, economic, political and management functions in four regional bureaus and six overseas assignments, including Kingston, Dar es Salaam (twice), Yaoundé, Dublin and Kuwait.

The annual award is named after Ambassador William R. Rivkin (1919–1967) who served as ambassador to Luxembourg, Senegal, and Gambia in the 1960s.  He is the father of Charles Rivkin, the current U.S. Assistant Secretary of State for Economic and Business Affairs, and the former U.S. Ambassador to France (2009-2013). Read A/S Rivkin’s Honoring Constructive Dissent: The William R. Rivkin Award on DipNote.

We should note that this is one of AFSA’s three dissent awards and is separate from the State Department “Dissent Channel.” The FAM precludes the use of the official Channel to address “non-policy issues (e.g., management or personnel issues that are not significantly related to substantive matters of policy).”

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AFSA Seeks a Policy Analyst to … Wait, Replace Its Advocacy and Govt Affairs Team?

Posted: 2:04 am ET
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The American Foreign Service Association is looking for a full time policy analyst who will be “responsible for monitoring and analyzing legislation that directly impacts the Foreign Service, developing policy proposals and supporting related advocacy activities.”   The new policy analyst will report directly to the Director of Professional Policy Issues not the Director of Advocacy.

We understand that AFSA’s Director of Advocacy left the organization recently. A little earlier, its Senior Legislative Assistant also left AFSA. It looks like its Advocacy and Government Affairs department is now empty.   What happened?

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Full job announcement:

The American Foreign Service Association seeks a full-time Policy Analyst to join its Professional Policy Issues (PPI) Department in its Washington, D.C., headquarters office. Established in 1924, AFSA is the professional association and exclusive bargaining agent of the U.S. Foreign Service.

The Policy Analyst will be responsible for monitoring and analyzing legislation that directly impacts the Foreign Service, developing policy proposals and supporting related advocacy activities. The Policy Analyst will report directly to the Director of Professional Policy Issues and work with the AFSA President and other Governing Board officials, the Executive Director, and other AFSA departments. Essential duties and responsibilities include the following:

Tracking policy activity relevant to the Foreign Service, including elections, positions of various government officials and policymakers, legislation and other initiatives.

Reviewing and analyzing legislation, policy proposals, AFSA member priorities, reports, data sets and other relevant materials in order to formulate policy recommendations and strategies in support of AFSA’s strategic priorities.

Presenting findings and recommendations through written and oral communications to the AFSA Governing Board, senior leadership and other stakeholders.

Supporting AFSA’s advocacy team, comprised of distinguished career ambassadors, through logistical planning and preparing substantive briefing materials for meetings with policymakers.

Developing written materials on legislative issues, such as policy articles, public statements, testimony, issue briefs, policy memos, etc.

Respond to policy inquiries from policymakers, legislative staff, AFSA members and others.

Qualified candidates must have a bachelor’s degree in public policy, political science or other applicable field; and at least five years of relevant professional experience. Applicants must have spent time in the Foreign Service, possess a strong understanding of the Foreign Service human resources system and be familiar with legislative processes. Applicants with a legal background and experience in human resources management will be viewed favorably. The successful applicant will be a team player with strong organizational management, analytical and interpersonal skills, as well as demonstrable adeptness in writing and verbal communications. Must work well under tight deadlines and pressure.

The salary is $70,000 per year. AFSA offers an excellent benefits package and collegial working environment.

Please send a cover letter and resume with references to jobs@afsa.org by July 11, 2016, and indicate “Policy Analyst” in the subject line. http://www.afsa.org/jobs-afsa

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FSGB 2015 Annual Report: Grievance Processing Reduction — From 41 Weeks to 34 Weeks

Posted: 12:08 am ET
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The Foreign Service Grievance Board has released its 2015 annual report. Excerpts below:

The FSGB, as the primary appeals tribunal for Foreign Service Officers, is in many cases the tribunal of last resort for a wide variety of disputes that arise in the context of employment in the Foreign Service. Although the Board’s decisions may be appealed to the Federal District Courts, such appeals are rare. Therefore, the Board holds sway over decisions that may not only adversely affect Foreign Service careers but that may be fatal to such careers.In its 2015 report, the FSGB says that it has “achieved significant progress in reducing the timelines from the inception of the appeal (or the filing of the grievance with the Board) to the issuance of the final decision. Taking into consideration certain anomalies (cases settled, withdrawn, etc.), the grievance processing time was reduced from an average of 41 weeks in 2014 to 34 weeks in 2015.”
[…]
The Board is constantly mindful that external trends and societal changes that affect the Foreign Service have a bearing on dispute resolution. In that regard, we have encouraged internal discussion and on occasion invited outside experts to make presentations on topics that we consider relevant to the Board’s core functions. For example, this past year the Board held a panel discussion on the impact of social media on diplomacy, including such issues as expectations of privacy and security of communications in a much more active cyber environment. We also invited four distinguished individuals to engage the Board in a wide-ranging discussion on disability and its impact on the Foreign Service. The discussion ranged from a report on what the Department of State is doing to provide accommodations for various employees who are disabled to the diagnosis and treatment of PTSD. These issues, along with a myriad of other conditions caused by service in stressful, dangerous and unhealthy posts abroad, have significant impact on behavior and performance and are often addressed by evolving laws and regulations; they are therefore relevant to the overall mission of the Board. My expectation is that the Board will continue to encourage discussion of issues that influence Foreign Service careers, and that will enlarge the Board’s understanding of the growing complexities in the practice of diplomacy and the legal framework that surrounds it.

Some of the notable 2015 FSGB cases:

  • One complex case arose from the circumstances following the September 11, 2012, attack on an American diplomatic post in Benghazi. The reviewing officer of a senior DS Agent was placed on administrative leave during the last four months of the rating period. No communication was allowed between the rated employee and reviewer during that time. Additionally, the rated employee was subsequently responsible for implementing many changes in procedures that had been in place under the reviewer who was placed on leave. The employee assumed that the person acting in the original reviewer’s stead would provide the reviewing statement for his EER. However, the Department determined that his former reviewer would write the reviewing statement, since that officer had not been formally reassigned and was familiar with grievant’s performance during most of the rating period. Grievant claimed that this decision, along with the Department’s decision to assign no reviewer for his subsequent Interim EER, contrary to grievant’s expectations, disadvantaged him in the highly competitive promotion process at the senior levels. The Board found that although the Department had contravened the regulations regarding reviewing officers, grievant, who had been recommended for performance pay, had not demonstrated actionable harm, and the grievance was denied. FSGB Case No. 2015-022. (This case does not appear to be available at fsgb.gov).
  • A second grievance illustrated an issue involving informal counseling that occurs with some frequency in cases that end up at the Board. Grievant, an untenured officer, challenged several EERs and a low ranking on a number of grounds, among them that he had not previously been counseled on deficiencies identified in his EERs. After a thorough review of the record, including contradictory statements by the employee and raters, the Board found that, with one exception, grievant had been counseled, albeit informally, but not in writing on the official counseling form as provided by Department regulations. In accordance with Board precedent, the Board found that such informal counseling was acceptable, although not the best practice. FSGB Case No. 2013-046. (PDF)
  • The appeal with the largest sum at stake was filed by the daughter of a deceased Foreign Service Officer. The Department sought to collect over $300,000 in annuity payments that it had continued to deposit to the account of the deceased’s wife (the grievant’s mother) for over a decade after the mother’s death. The grievant alleged that her mother had told her that the payments would be continued, and that she should use them for the benefit of her minor nephew, whose father had also died. When the Department requested repayment, grievant asked for a waiver. The Department denied the application for waiver on the basis that it (the agency) was prohibited by regulation from waiving repayment of overpayments made to an estate. The Board affirmed the Department’s findings. The grievant has appealed the decision to district court. (See Judicial Actions Involving Board Rulings, below.) FSGB Case No. 2014-018. (PDF)
  • In a second, unusual, case, the grievant was a Department employee who had filed the first Foreign Service grievance in 1972. At that time, he was due to be separated as a result of expiration of time in class, and would have received no retirement benefits. The grievant protested that the separation was really due to policy differences with his superiors. During the proceedings, grievant was separated and hired into a Civil Service position. He ultimately won the grievance, but was never reinstated in accordance with the remedies granted. Grievant requested that the Board negotiate a revised annuity based on the original grievance decision. The Board found that the passage of over four decades since the original grievance made the new grievance untimely, and it dismissed the case. FSGB Case No. 2014-042. (Also see FSGB Recognizes Grievant’s “Enduring Dissatisfaction” With @StateDept’s 40 Year Old Grievance Case — Where’s the Medal?)
  • A third case involved both a two-and-a-half-year delay in proposing discipline and post-traumatic stress disorder (PTSD), an issue that has arisen with increasing frequency in grievances. The grievant was a DS Agent who allegedly suffered from PTSD following an earlier military deployment to Iraq. The Department charged that grievant failed to inform it about the PTSD during the hiring process, and that he was taking prescription medication without notifying DS as required by the Foreign Affairs Manual (FAM). The Board sustained both charges but did not sustain two of the specifications under one of the charges, and remanded to the Department to reconsider the penalty. The delay was not found to have harmed or prejudiced the grievant in this case. FSGB Case No. 2014-020 (PDF).
  • One case involving the appeal of an assignment was closed this year. Grievant had been an FS-02 officer for several years when he was voluntarily separated and transferred to an international organization. He remained at the international organization for seven years, where he held a senior position in his final years. Grievant contested his assignment to an FS-02 position when he returned to State. However, he had also filed a whistleblower reprisal complaint with the Office of Special Counsel (OSC) involving the same issues. Grievant withdrew his grievance appeal in order to pursue the OSC complaint. FSGB Case No. 2014-025. (Also see  How many people should be put through a wringer before, oh you know …. and  Secondments to international organizations and promotions? Here comes the boo!).

Some unresolved cases at the end of 2015:

  • Grievant, an untenured DS Agent who spoke fluent Chinese, applied for an upgraded security clearance pursuant to a pending assignment to China. In mid-2013 he was informed that his Top Secret clearance was being suspended based on issues surrounding his personal conduct and his foreign preference and influence. The Department also suspended his law enforcement duties and LEAP, assigning the Agent to unclassified duties. Although the Agent was recommended for tenure the same year, tenure was withheld pending resolution of the security issues, and he was low ranked. Grievant challenges these actions on procedural grounds. FSGB Case No. 2015-034.
  • USAID sought to suspend a Management Officer assigned to a conflict zone for negligent contracting actions that it alleged led to the costly collapse of a roof on a new USAID building. The collapse took place in 2009; discipline was proposed in early 2013. As of mid-2015, the agency had not yet issued a final decision on the discipline; however, it was withholding the grievant’s promotion, recommended in 2013, pending that decision. The grievant challenged the agency’s action as untimely and also claimed as a defense that his alleged negligence was due to his PTSD. The case appeared to be near an agreed resolution last year when a second investigation of the grievant halted negotiations between the parties. FSGB Case No. 2015-020.
  • An employee posted to South America with USAID stopped on his way home by a local bar/grocery store, where, he alleges, his drink was drugged by a young woman who joined him. He claims that he awoke the next morning in a strange place, feeling ill and disoriented, and found that $5,000 had been charged to his debit card. The grievant and his wife state that he continued to hallucinate and be paranoid for two days, supporting their conclusion that he had been drugged. He reported the incident to the RSO and was later recommended for separation for cause based on two charges: 1) Conduct Unbecoming, for having had commercial sex in violation of Department policy; and 2) Dishonesty, for having reported his credit cards stolen, when he still had them in his possession. FSGB Case No. 2015-048.  (This case does not appear to be available at fsgb.gov but a similar case is

    FSGB No. 2012-019 (PDF) which also involves a drugged IMO employee).

IMPLEMENTATION DISPUTES

During the past year the Board resolved two implementation disputes filed by AFSA.

  • The first involved the meaning of language in the 2013 Precepts governing the award of Meritorious Service Increases (MSIs). AFSA and the Department had for many years negotiated the Procedural Precepts concerning MSIs. The Precepts had historically called for awarding MSIs to all employees recommended by the Selection Boards, up to a set percentage of employees in each competitive class. Due to the sequester of funds government-wide in 2013, the negotiated language permitted withholding payment of the MSIs. When the sequester was lifted, the Department nevertheless continued to withhold payment of the awards. AFSA argued that refusal to pay at that point violated the terms of the Precepts to which they had agreed. The Board found in AFSA’s favor, based on the parties’ past practice. The Department has appealed this decision to the Foreign Service Labor Relations Board, which has not yet ruled. FSGB Case No. 2014-028. (PDF)
  • In the second implementation dispute, AFSA alleged that the Department had failed to hold negotiations and/or reach agreement with it on an Embassy London change in practice relating to the deductions Embassy London employees could make from the salaries of their own domestic employees when those employees were given room and board in embassy-provided housing. AFSA contended that the embassy’s unilateral change violated the FAM and the parties’ 1987 Framework Agreement. The Board found that the appeal was filed late and dismissed it for lack of timeliness. FSGB Case No. 2015-005. (PDF).

Read the full report below or read it online via fsgb.gov:

 

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Burn Bag: @StateDept announces its disappointment … 👀 OMG! It’s nice to feel valued!

 

Via Burn Bag:

[Last week] we got the word that the Department will have to pay out on the 2013 MSIs.  They lost once, appealed and the review board denied the appeal.

Unbelievably, they added this line to the cable “The Department is disappointed by the  [review board] decision.”

It’s nice to feel valued.

via reactiongifs.com

via reactiongifs.com

To read more about the implementation disputes governing the award of the 2013 Meritorious Service Increases (MSIs), check the files below. The Foreign Service Grievance Board found in AFSA’s favor last year. The Department appealed this decision to the Foreign Service Labor Relations Board (FLRA), which rendered its decision on April 20, 2016, see below:

 

Related files

  • AFSA v. State Department – Decision FSGB No. 2014-028  (PDF)
  • AFSA v. State Department – Timeliness FSGB No. 2015-006 (PDF)
  • AFSA v. State Department – Timeliness FSGB No. 2015-005 (PDF)