FSGB Case: Employee’s Mental Health Issues and Performance

 

Via FSGB Case No. 2016-043:

The Department denies that grievant’s 2013 EER is factually inaccurate, falsely prejudicial, or biased, and cites a series of interviews with her supervisors, subordinates, and colleagues to dispute her contentions about the unfairness and inaccuracy of the EER. In response to grievant’s allegation that she was inadequately counselled on the deficiencies described in her EER, the agency contends, based on statements from grievant’s rating officer, that she was in fact counselled, both formally and informally, during the rating period. With respect to grievant’s claim that she was bullied, ostracized, and treated unfairly by the Embassy community, which she alleges triggered her trauma symptoms, the Department provided input from the Ambassador, grievant’s rating officer, and the General Services officer, all of whom disputed grievant’s allegations.

In response to grievant’s claim that she suffered from then-undiagnosed mental health issues (including anxiety, depression and trauma symptoms), the Department counters with quotes from grievant’s rating officer who stated that “from the time REDACTED arrived at post, she appeared unhappy and talked of being stressed.” The rater recalled that some of her stress “appeared to be related to prior postings (including REDACTED, REDACTED, and REDACTED),” and said that “upon arrival she talked to me about how stressful she had found the 6 months of FSI [Foreign Service Institute] REDACTED language training, and told me she urgently needed a break.” The Department was not persuaded that grievant’s poor performance resulted from the medical condition with which grievant was diagnosed after she left REDACTED. The Department put less credence in the medical statement grievant provided from her post-REDACTED therapist, stating “grievant has not provided medical documentation substantiating her alleged diagnosis. Nor does grievant’s counselor provide such documentation; the counselor merely states that ‘I believe PTSD is the primary diagnosis.’”

FSGB BOARD:

In all grievances except those involving discipline, the grievant bears the burden of proving that her claims are meritorious.3 This case turns on whether the grievant’s EER is falsely prejudicial, and, whether any documented underperformance can be attributed to the grievant’s post-REDACTED diagnosis of mental health disorders. The Board notes that the record in this case is, unfortunately, sparse with respect to a diagnosis of grievant’s mental health issues. While the Department is correct in noting that grievant’s counselor noted only that “I believe that PTSD is the primary diagnosis,” the Department provides no opposing medical information whatsoever, relying solely on the observation of grievant’s Foreign Service colleagues in REDACTED.  Grievant’s licensed mental health counselor did in fact provide a detailed listing of grievant’s problems in REDACTED, and concluded that grievant suffered mental health disorders as a result thereof. We note that grievant’s counselor saw the grievant regularly over a period of more than a year. On balance, therefore, the Board is obliged to find grievant’s medical evidence preponderant. After careful examination of the ROP, the Board concludes that grievant’s 2013 EER cannot stand, because her performance during that period was likely influenced by her depression, anxiety, and trauma symptoms. We base our conclusion largely on the detailed statement submitted by grievant’s Licensed Professional Counselor (LPC), with whom grievant had at least 38 therapy sessions between April 2014 and August 2015, and to whom grievant was referred by a prior therapist who had diagnosed her with anxiety, depression, and trauma symptoms. In the Board’s view, this statement, written by a mental health professional who knows the grievant well, is entitled to more weight in the decision process than that of grievant’s rating and reviewing officers, or her colleagues at post. We also note that the Agency provided no contradictory medical opinion, or any information of a medical nature.

In her August 18, 2015, statement, grievant’s LPC states, in relevant parts:

She was referred to my center, the National Center for the Treatment of Phobias, Anxiety, and Depression in Washington DC by a previous therapist who had diagnosed her with anxiety, depression, and Trauma Symptoms. She also sees REDACTED , MD for medications at this center. I believe PTSD is the primary diagnosis and the depression and anxiety are symptoms of the PTSD. REDACTED described primitive and unsanitary living conditions that caused her to feel unsafe. She reported unsanitary water in her apartment, unsafe electrical problems, and other living conditions that prevented sleep, peace and support. While in the workplace, she felt she was targeted, bullied and marginalized. Because of the combination of insecurity in her home, insecurity in her workplace, and the stress of an extremely stressful foreign environment, began to suffer from PTSD symptoms. She became depressed and hopeless, developed panic attacks, difficulty sleeping, developed nightmares, and generalized anxiety.

It is my understanding that her evaluations from this period faulted her for having strained relations with her subordinates, program participants, and peers in Washington, as well as difficulty making contacts in the REDACTED media and discomfort speaking to media on the record. I did not observe REDACTED during this period, so I do not have an opinion on the accuracy of these criticisms, but, if true, each would in my opinion be related to the various symptoms of her previously-undiagnosed and untreated anxiety, depression and trauma symptoms. 

I do not believe a patient can work with very seasoned therapists or psychiatrists and hide character issues as described in the accusations towards REDACTED. However, I do believe that it would have been difficult, if not impossible, for REDACTED , while suffering the effects of PTSD, to maintain a high level of diplomacy, an ability to connect well with co-workers, and to utilize PR skills to connect at work well with the media.

Nightmares, panic attacks, depression, extreme fear, feelings of hopelessness and helplessness and not feeling respected or supported would prevent most people from working at a level of excellence which, to my knowledge, had been true for REDACTED before her REDACTED posting. I believe REDACTED ’s behavior while in REDACTED was mischaracterized at most and misunderstood at the least. This is my opinion based on working with many patients who suffer from trauma-related symptoms. 

We find the foregoing LPC statement to be a detailed professional observation, based on relatively long-term (at least 16 months’) observation of grievant, and thus accord it more weight than we do the statements offered by the Department from non-medical providers (her rater, the General Services officer (GSO), the Ambassador, and grievant’s subordinates). While the statement does not contain a definite diagnosis of grievant’s symptoms, we note it is from a licensed medical professional, and is countered by the Department only with comments from non-medical co-workers and colleagues.

THE BOARD’S DECISION:

Grievant has shown by preponderant evidence that she suffered from the effects of then undiagnosed mental health conditions including anxiety, depression, and potential Post Traumatic Stress Disorder (PTSD) during her tour in REDACTED and accordingly, her Employee Evaluation Report (EER) for 2013 must be expunged and replaced in her Official Personnel File (OPF) by a standard gap memorandum. Grievant has shown that she suffered from these conditions and that they affected her performance in ways that contributed to the negative statements in her EER. If she is not promoted by reconstituted Selection Boards for the years 2014 -2017, her Time in Class shall be extended by one year.

One more: “as a general matter, an EER is inherently false, even though it accurately describes an employee’s performance, if that poor performance was the result of the employee’s serious illness.”

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Mystery Illness: @StateDept Raising Doubt About 14 China Cases #TheThing

 

We’ve blogged previously about the mystery illness that was reported to have afflicted USG employees in China (U.S. Consulate General Guangzhou – What’s Going On?Is @StateDept Working to Minimize the Health Attacks in China? #Cuba #MissingARBs; Yo! The Thing. Still Going on in China?)

Last night, CBS/60Minutes did a segment on the health attacks in China. Back in July  2018, WaPo wrote about Mark Lenzi whose access to the building at post was reportedly restricted after he “began to speak up more forcefully about the treatment of his family.” Recap below: USCG Guangzhou Security Engineering Officer Mark Lenzi Disputes State Department Statement on Mystery Illness

On June 6, WaPo wrote about Mark Lenzi and his family who  started noticing noises in April 2017 at the U.S. Consulate General in Guangzhou, China. “A few months later, the headaches started — pain that lasted for days at a time. Lenzi and his wife experienced the same symptoms, which soon included chronic sleeplessness as well. Lenzi says he asked his superiors for help but they dismissed his concerns. Consulate doctors prescribed painkillers and Ambien, which did nothing to address the underlying causes of the problem. And then, last month, Lenzi was shocked to learn another neighbor, a fellow Foreign Service officer, had been evacuated from their building and flown back to the United States for a thorough medical assessment, which soon determined that the person in question was suffering from “mild traumatic brain injury.”  

They gave him painkillers and Ambien but medevaced the FSO next door?

The State Department reportedly issued a statement but said it is unaware of any other cases — a point “strongly disputed by Lenzi, who insists he had repeatedly informed both the embassy in Beijing and State Department headquarters in Washington of his family’s predicament.”  Lenzi, who has reportedly called for the resignation of the US Ambassador to Beijing  told WaPo that the State Department “restricted his access to the building where he normally worked after he began to speak up more forcefully about the treatment of his family, essentially neutralizing his capacity to continue his work at the consulate”.

We understand that Mark Lenzi is a specialist who was assigned as a Security Engineering Officer (SEO) in Guangzhou until he and his family were evacuated from post. Given the reported restriction to post access for speaking out about this incident, this is a case that bears watching.

#

60Minutes notes that “for reasons that are unclear, the State Department is raising doubt about the other 14 China cases. Click here for the transcript of the State Department segment.

In addition to Mark Lenzi, also on camera were U.S. Commerce Department trade officer Catherine Werner,  trade officer Robyn Garfield and wife Britta who were posted in Shanghai, and former NSA employee Mark Lenzi who believed that the weapon used is a radio frequency energy, in the microwave range.

A clue that supports that theory was revealed by the National Security Agency in 2014. This NSA statement describes such a weapon as a “high-powered microwave system weapon that may have the ability to weaken, intimidate, or kill an enemy over time without leaving evidence.” The statement goes on to say “…this weapon is designed to bathe a target’s living quarters in microwaves.” The NSA disclosed this in a worker’s compensation case filed by former NSA employee Mike Beck.

Also:  “The State Department declined an interview, but in a statement to 60 Minutes it said, “We will continue to provide our colleagues the care they need, regardless of their diagnosis or the location of their medical evacuation.” A State Department official told us that the Cuba patients are victims of an attack. But State hasn’t made the same determination for the China patients. The department has asked the National Academies of Science to assist in the medical investigation.”

Related posts:

Mental Health Resources, Staff Care, Counseling Assistance, Hotlines For Furloughed Employees

Posted: 3:06 am EST

 

+ State Department Mental Health Resources

Via STATE: MED’s Employee Consultation Services (ECS) office remains open with reduced staffing during the furlough. You can reach ECS at 703-812-2257 or email MEDECS@state.gov.  We emailed MEDECS and received the following auto-response email:

Thank you for contacting our office. During this lapse in appropriation period, Employee Consultation Services (ECS) continues to provide urgent short-term counseling services for domestic and overseas staff, Family Advocacy case management, urgent consultations, and referrals. Please provide a short narrative of ‎the nature of your urgent request and one of our clinicians will correspond as soon as possible or you can reach our office during DC working hours at 703-812-2257. For other urgent requests after working hours, please contact us at 202-320-7493.

Worklife4you is also available for consultations and referral services 24/7 at 866-552-4748, worklife4you.com.

WorkLife4You (WL4Y) is a comprehensive and confidential resource and referral for employees. WL4Y specialists are accessible 24/7 by phone (1-866-552-4748) and online to provide expert guidance and referrals for a wide variety of services to help employees balance the demands of their professional and personal lives. Employees can view the services by logging into the website, www.Worlklife4You.com, with the Screen name: statedepartment and Password: infoquest. Employees will need to register individually to use the services.

+ USAID Staff Care

Via USAID Administrator Mark Green: Our colleagues who are managing the email box shutdown_info@usaid.gov briefed me that they have received several questions about whether Staff Care remains open. Yes, it does. Staff Care is available to the USAID workforce throughout the funding lapse. Staff Care does great work, and we encourage you to reach out whenever necessary. As we have heard about some of the challenges our colleagues are facing at this time, we encourage you to share this message broadly.

We encourage you and your colleagues to reach out whenever necessary to Staff Care, which will remain available throughout the lapse in appropriations. The Staff Care Call Center is open 24/7 and can be accessed through the toll-free phone number below or the website. The Staff Care Services Center in Washington, D.C., at 601 13th Street, N.W., Suite 900 South, is open for walk-ins and appointments from 9:00 a.m. to 5:00 p.m. on Monday, Wednesday, and Friday, and from 10:00 a.m. to 6:00 p.m. on Tuesday and Thursday. You may make appointments for the Staff Care Services Center through the call-center line as well.

Staff Care Services 24 Hours a Day, 7 Days a Week, 365 Days a Year
Free Phone: 877-988-7243
Direct Dial: 919-645-4960
Reverse Charge Calling: +44-0-208-987-6200 (Call your international operator and request the charges be reversed to the number listed above.)
TTY: 888-262-7848
SMS: 314-910-7728
EMail: support@usaidstaffcarecenter.net

Website: staffcare.usaid.gov
Registration code: USAID

USAID Staff Care Services Center
601 13th Street, N.W.
Suite 900 South
Washington, D.C. 20005

+Peace Corps: Personal Counseling Assistance – Employee Assistance Program

The Employee Assistance Program remains available throughout the lapse.  Feel free to contact 1-888-993-7650.

+ Washington, D.C. Behavioral Health Community-based Service Providers

You can call or visit a provider to help you make a choice. And, you can talk with a mental health counselor at our 24/7 Access Helpline 1-888-7WE-HELP to help you select the most appropriate provider. Check link for list of providers and contact info.

  • Same Day Urgent Care
    You can walk into a clinic located at 35 K Street N and be seen the same day without an appointment from 8:30 am to 3 pm. Services include assessment, counseling, psychiatric evaluation and medication management. You may be referred to a community provider for ongoing care. If you have questions, please call (202) 442-4202.

+ Alexandria VA Emergency Hotlines

If you are in a crisis and need to talk to someone, call the CrisisLink Hotline at 703.527.4077 or text “connect” to 85511 (for TTY, dial 711), or the Department of Community & Human Services Emergency Services at 703.746.3401.

+ Montgomery County Crisis Center

The Crisis Center provides crisis mental health services 24 hours a day/365 days a year.  Services are provided by telephone (240-777-4000) or in person at 1301 Piccard Drive in Rockville (no appointment needed).  Visit https://www.montgomerycountymd.gov/HHS-Program/Program.aspx?id=BHCS/BHCS24hrcrisiscenter-p204.html.

 

 

Yo! The Thing. Still Going on in China?

We understand that there are still “a lot of curtailments” continuing out of China even now because “The Thing” is still going on according to a note in our mailbox.

In January 2018, the SFRC’s had a Subcommittee Hearing Attacks on U.S. Diplomats in Cuba: Response and Oversight. In September 2018, Senator Bob Menendez (D-N.J.), Ranking Member of the Senate Foreign Relations Committee, sent a letter to Secretary of State Mike Pompeo requesting that the Trump administration provide an unclassified version of the State Department’s recent Accountability Review Board (ARB) report on the incidents affecting the health of U.S. personnel serving in Cuba. We have not been able to locate any congressional oversight hearings on the incident in China.  We don’t know if there is an ARB China. If an ARB was convened on the health attacks in China, there does not appear to be any public notification. 

In late October, an NBC News investigation indicates that US diplomats are concerned that the State Department is down-playing a pattern of what’s been called “health attacks” on diplomatic staff in Cuba and China. (see Is @StateDept Working to Minimize the Health Attacks in China? #Cuba #MissingARBs). If curtailments are still going on, that indicates that USG employees and family members in one of our largest overseas missions remain in harm’s way, so who’s talking about it?  Somebody please ask your friendly senior administration official what are they doing about it. Three years ago, we would have had back to back congressional hearings not just on the Havana Syndrome, but also on the China Syndrome, and on the State Department’s response to these attacks. Can we please have some oversight hearings in January, pretty please?   

Via Giphy

MORE:

This one about Canadian diplomats and their families. G&M reports that  nine Canadian adults and four children have been diagnosed with the brain injuries. “The Canadians who were affected in 2017 are all in Canada and still employed by Global Affairs, although several are unable to work because of their symptoms.”

Is @StateDept Working to Minimize the Health Attacks in China? #Cuba #MissingARBs

Via  NBC News:

NBC News also reviewed hundreds of pages of medical records of U.S. government workers evacuated from both Cuba and China, including those the U.S. has “medically confirmed” were attacked and those it ultimately said were not.
[…]

Most of the American diplomatic evacuees have improved enough to resume work, State Department officials said. Some have been granted accommodations, such as shortened work hours, dimmed office lights or special glasses. Meanwhile, the White House National Security Council is preparing legislation to deal with gaps that Workers’ Compensation doesn’t currently cover, such as care for affected spouses or pay-outs for permanent impairment of the brain.

In internal State Department instructions reviewed by NBC News, workers in Cuba and China were told not to discuss what they knew with the public, with reporters or on social media.
[…]

In May, Pompeo called Werner’s case “entirely consistent” with the Cuba patients. But now top U.S. diplomats say they’re not sure it’s the same thing, with one telling the House Foreign Affairs Committee it’s “apples and oranges.”

And the State Department, in explaining why it’s not setting up a review board to assess the response in Cuba, told NBC News that Pompeo didn’t believe there was enough information to prove that Werner’s injury was “related to a U.S. government mission abroad.”

Somebody please set us straight here. Wasn’t there an ARB for the Cuba attack? Or was there an ARB Havana but no ARB Guangzhou? How did State made a determination that there wasn’t enough information  the injury was “related to a U.S. government mission abroad” without convening an Accountability Review Board? Did they use their Magic 8 crystal ball?

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Related posts:

FSJ: MED’s Focus on Clearances and Restricting Access to SNEA #NotSupportForFamilies

We’ve blogged previously about the problems encountered by Foreign Service families with the State Department’s Bureau of Medical Services (see StateDept’s MED Services Drive Employees with Special Needs #FSKids Nuts; Also @StateDept’s Blackhole of Pain Inside the Bureau of Medical Services (MED). The latest issue of the Foreign Service Journal features a piece by James Brush who previously worked as a child psychologist at the State Department.

Via FSJ: James Brush, Ph.D., is a child and adolescent psychologist in private practice in Washington, D.C. He worked at the State Department as a child psychologist with the Child and Family Program division of MED Mental Health from January 2013 through March 2016. Prior to his work at State, he had a private practice in Cincinnati, Ohio, for 26 years. A past president of the Ohio Psychological Association, he continues to be involved as a committee chair. 

Below is an excerpt from The Demise of MED’s Child and Family Program (FSJ)

The Child and Family Program within the Bureau of Medical Services’ Mental Health program was constituted in 2013, when the full team was finally in place after years of planning. I was brought onto the team as one of two child psychologists. By March, we had on board a child psychiatrist director, two child psychologists and three clinical social workers who had experience in treating and managing the needs of children and adolescents.

I was on the ground floor of this program, and our mission was both exciting and challenging. This was the first extensive effort within the State Department to support the specific mental health and developmental needs of children, adolescents and their families living abroad.
[…]
By 2015, three of the psychiatrists who were opposed to the CFP functioning as a comprehensive support program ended up having leadership roles in MED. Dr. Stephen Young took over as the director of mental health. Dr. Kathy Gallardo took over as deputy director of mental health, and Dr. Aleen Grabow was brought in as a child psychiatric consultant. Together, they worked toward limiting the scope of the CFP, limiting the SNEA program and reducing the opportunities for families with disabled children through more restrictive use of child mental health clearances.

Within a year of their tenure in leadership, we lost our child psychiatrist director, the two child psychologists and one clinical social worker. I and the other providers left because Drs. Young and Gallardo changed the mission and scope of the CFP. It became an unpleasant place in which to work, with the emphasis being on clearances and restricting access to SNEA. Support for families was no longer the focus. Rather, support services were being cut and the clearance process was being used to restrict the opportunities of those with disabled children.

The program is now a skeleton of what it was previously, with only one social worker, one child psychologist and one retired Foreign Service psychiatrist. Telemedicine is forbidden. The program now basically performs an administrative function, processing clearances and SNEA requests.

Read the entire piece here.

We understand that State/OIG is aware of some allegations related to the special needs education allowance (SNEA) and is doing “exploratory work”. Well, Dr. Brush’s account should be instructive.  This is not one of the employees battling the bureaucracy on behalf of their children, this is one of the people who used to work at MED.

While we might be tempted to think that the troubling response could be some form of retaliation for blowing this issue up in the media, it is hard to imagine that MED’s policy and focus on restricting access to SNEA and the medical clearance do not have the full blessings of the State Department leadership all the way to the 7th Floor. After all, if State really wanted to resolve these cases, it would have worked with these FS families to accommodate their needs, avoid forcing people into taking loans to pay/repay for special ed needs expenses, and it would have afforded families an appeals process (IT. DOESN’T).

And they certainly would not/not have threatened people who pursue this issue, right? RIGHT?

Perhaps, this is what they mean when they talk about the new Department of Swagger? Take it or leave?

(Thought bubble: How long before the proponents of this policy get promotions, Superior Honor Awards or Presidential Rank Awards?)

While the State Department has lifted the hiring freeze, and the A-100 classes are no longer on a hit and miss schedule, it is not clear to us what the new secretary of state’s position on the previously planned 8% shrinkage of the agency workforce. If that was a WH imperative as opposed to Tillerson’s, it would be hard to imagine Secretary Pompeo going against it.

The CRS report on the Department of State, Foreign Operations and Related Programs: FY2019 Budget and Appropriations dated April 18, 2018 and updated on August 9, 2018 notes the following:

The Department of State released guidance in May 2018 lifting the hiring freeze and allowing the department to increase staffing to December 31, 2017, levels. Subsequent press reports indicate that the department intends to hire 454 new employees beyond end of year 2017 levels but also suggest that hiring must be circumscribed by previous commitments former Secretary of State Rex Tillerson made to reduce its workforce by 8%.

So this brings us to the “take it or leave” scenario for FS employees with special needs children. Since these kids are given limited medical clearances with no appeals (which precludes most if not all overseas assignments), Foreign Service families will be forced to serve either in domestic assignments in order to stay together; serve separately with employees going overseas, while their families stay in the United States, or employees may opt to pay everything out of pocket and not ask for SNEA to avoid getting snared in MED’s clutches.

Begs the questions: 1) How many career employees would stay on when their employer talk the talk about supporting FS families but know it’s just a gum chewing exercise? And 2)  Is this what a slow walk to 8% looks like??

By the way, if there’s an alternate reasonable explanation for all this that does not require our relocation to the parallel universe, Earth, Too, send us an email, we’d love a good chat.

 

Related items:

 

 

What did we miss?

 

Ambassador Steve Mull Back in Foggy Bottom

In June, former Ambassador Steve Mull was appointed Acting Under Secretary for Political Affairs (P) at the State Department. Until this appointment, he was a Resident Senior Fellow at Georgetown University’s Institute for the Study of Diplomacy.  Props to Secretary Pompeo for bringing him back to Foggy Bottom. Unless.  a new crop of career ambassadors were nominated and confirmed while we were gone, Ambassador Mull is the last remaining career ambassador in active service as of this writing.

EAP’s Susan Thornton to Retire After 27 Years in the Foreign Service

EAP’s Acting Assistant Secretary Susan Thornton is set to retire at the end of July after a 27-year career with the U.S. Foreign Service. The retirement was reported by Reuters on June 30.  (see Career Diplomat Susan A. Thornton to be Asst Secretary for East Asian and Pacific Affairs (EAP)Tillerson Signals No Career Nominees For Regional Bureaus? #FoggyBottomBlues). Senator Rubio was reportedly prepared to place a hold on the Thornton nomination.

Still No Nominee for Director General of the Foreign Service?

So hey, it’s now July, and the U.S. Foreign Service still does not have a nominee for Director General. U.S. law dictates the nominee must be a member of the career Foreign Service.

US Ambassador to Estonia James Melville Pens Resignation on FB Over Trump Policies

On June 29, U.S. Ambassador to Estonia, Jim Melville, announced on Facebook his intent to retire from the Foreign Service after 33 years of public service. Ambassador James Desmond Melville, Jr., of New Jersey, a Career Member of the Senior Foreign Service, Class of Minister-Counselor was nominated by President Obama as U.S. Ambassador to the Republic of Estonia in the spring of 2015. He was  confirmed by voice vote on August 5, 2015. Prior to his appointment in Estonia, Ambassador Melville was the Deputy Chief of Mission at the U.S. Embassy in Berlin, Germany.  Previous to that, he served as Executive Director of the Bureau of European and Eurasian Affairs and the Bureau of International Organization Affairs from 2010 to 2012. Ambassador Melville also served at the U.S. Embassies in London, Moscow, Paris, and at the North Atlantic Treaty Organization in Brussels.  His earlier positions with the Department of State include service as a Foreign Service Examiner, Senior Watch Officer in the Executive Secretariat Operations Center, and Legislative Management Officer in the Bureau of Legislative Affairs.  Ambassador Melville received a B.A. from Boston University and a J.D. from Rutgers University. He joined the Foreign Service in 1985 during the Reagan Administration. Below via Eesti Ekspress:

 

Confirmations

On June 28, the U.S. Senate confirmed the following nominees:

  • Robin S. Bernstein, of Florida, to be Ambassador Extraordinary and Plenipotentiary of the United States of America to the Dominican Republic.
  • Joseph N. Mondello, of New York, to be Ambassador Extraordinary and Plenipotentiary of the United States of America to the Republic of Trinidad and Tobago.
  • Gordon D. Sondland, of Washington, to be Representative of the United States of America to the European Union, with the rank and status of Ambassador Extraordinary and Plenipotentiary.
  • Harry B. Harris, Jr., of Florida, to be Ambassador Extraordinary and Plenipotentiary of the United States of America to the Republic of Korea
  • Ronald Gidwitz, of Illinois, to be Ambassador Extraordinary and Plenipotentiary of the United States of America to the Kingdom of Belgium
  • Brian A. Nichols, of Rhode Island, a Career Member of the Senior Foreign Service, Class of Career Minister, to be Ambassador Extraordinary and Plenipotentiary of the United States of America to the Republic of Zimbabwe
  • Tibor Peter Nagy, Jr., of Texas, to be an Assistant Secretary of State (African Affairs)
  • Francis R. Fannon, of Virginia, to be an Assistant Secretary of State (Energy Resources)

On May 24, U.S. Senate confirmed the following :

  • James Randolph Evans, of Georgia, to be Ambassador Extraordinary and Plenipotentiary of the United States of America to Luxembourg
  • Jonathan R. Cohen, of California, a Career Member of the Senior Foreign Service, Class of Minister-Counselor, to be the Deputy Representative of the United States of America to the United Nations, with the rank and status of Ambassador Extraordinary and Plenipotentiary, and the Deputy Representative of the United States of America in the Security Council of the United Nations.
  • David B. Cornstein, of New York, to be Ambassador Extraordinary and Plenipotentiary of the United States of America to Hungary

On April 26, the U.S. Senate confirmed the following nominees:

  • Andrea L. Thompson, of South Dakota, to be Under Secretary of State for Arms Control and International Security
  • Yleem D. S. Poblete, of Virginia, to be an Assistant Secretary of State (Verification and Compliance)
  • Kirsten Dawn Madison, of Florida, to be an Assistant Secretary of State (International Narcotics and Law Enforcement Affairs).
  • Thomas J. Hushek, of Wisconsin, a Career Member of the Senior Foreign Service, Class of Minister-Counselor, to be Ambassador Extraordinary and Plenipotentiary of the United States of America to the Republic of South Sudan
  • Richard Grenell, of California, to be Ambassador Extraordinary and Plenipotentiary of the United States of America to the Federal Republic of Germany.

 

US Embassy Germany: New Ambassador’s Rocky Start

On June 25, Politico Magazine did a lengthy piece on the new U.S. Ambassador to Germany Richard Grenell and his rocky start. “It is hard to overstate just how brashly he has charged onto the Berlin political scene during his first month in town.” Read Letter From Berlin: “‘He Does Not Understand What the Role of an Ambassador Should Be’

 

State/FSI’s Digital Media Administrator Pleads Guilty of Child Pornography Production

On July 2, Skydance MacMahon, 44, of Alexandria, Virginia, pleaded guilty to production of child pornography. During the time he committed these offenses, MacMahon was a Digital Media Administrator at the Foreign Services Institute of the U.S. Department of State in Arlington.  According to court documents, over at least a two year period, MacMahon, 44, conspired with an adult in Canada to produce over a thousand sexually explicit images and videos of minor children in Canada. These images and videos were produced at the direction of MacMahon using Skype and hidden cameras. MacMahon distributed these image and video files to other users and consumers of child pornography by providing access to the files on his cloud storage services and also by directly sending the files to other users.  In addition to the child pornography images and videos MacMahon himself created, he also received and possessed thousands of images and videos of child pornography. See more State Department Employee Pleads Guilty to Producing Child Pornography.

US Embassy London’s Inside the American Embassy Airs on Channel 4

The American Embassy, the previous TV series set at the U.S. Embassy in London in 2002 had six episodes but the show was canceled by Fox after only 4 episodes being broadcast.

It looks like the new show is only up for three episodes. Radio Times reports that Channel 4 has roughly 300 hours of behind-the-scenes footage and says in part: “Perhaps the most surreal part of the documentary comes when the cameras follow various British MPs attempting to garner Johnson’s attention, apparently unaware of the small mic attached to the ambassador’s lapel.” Whatthewhat?!

One TV review says: “Woody’s big problem, like everybody else’s, is the mad badger in the White House”. HIDE EVERYTHING!

US Embassy Costa Rica Sub-Contractor Pleads Guilty to Theft of $2Million Visa Fees

On June 14, a Department of State contractor pleads guilty to theft of government funds after evidence established that he stole more than $2 million of government funds that were supposed to be transferred to a bank account maintained by the Department of State’s Global Financial Services Center in Charleston. Evidence presented at the change of plea hearing established that Mauricio Andulo Hidalgo, age 43, of Costa Rica used his position as President of SafetyPay-Central America to steal over $2,000,000 of government funds.  SafetyPay-Central America had been hired as a subcontractor to handle the processing of visa application fees for the United States Embassy in Costa Rica.  As part of the scheme, Hidalgo diverted the funds from a SafetyPay bank account in Costa Rica to another Costa Rican account under his sole control. See more Department of State Contractor Pleads Guilty to Theft of Government Funds.

 

USCG Guangzhou Security Engineering Officer Mark Lenzi Disputes State Department Statement on Mystery Illness

On June 6, WaPo wrote about Mark Lenzi and his family who  started noticing noises in April 2017 at the U.S. Consulate General in Guangzhou, China. “A few months later, the headaches started — pain that lasted for days at a time. Lenzi and his wife experienced the same symptoms, which soon included chronic sleeplessness as well. Lenzi says he asked his superiors for help but they dismissed his concerns. Consulate doctors prescribed painkillers and Ambien, which did nothing to address the underlying causes of the problem. And then, last month, Lenzi was shocked to learn another neighbor, a fellow Foreign Service officer, had been evacuated from their building and flown back to the United States for a thorough medical assessment, which soon determined that the person in question was suffering from “mild traumatic brain injury.”  

They gave him painkillers and Ambien but medevaced the FSO next door?

The State Department reportedly issued a statement but said it is unaware of any other cases — a point “strongly disputed by Lenzi, who insists he had repeatedly informed both the embassy in Beijing and State Department headquarters in Washington of his family’s predicament.”  Lenzi, who has reportedly called for the resignation of the US Ambassador to Beijing  told WaPo that the State Department “restricted his access to the building where he normally worked after he began to speak up more forcefully about the treatment of his family, essentially neutralizing his capacity to continue his work at the consulate”.

We understand that Mark Lenzi is a specialist who was assigned as a Security Engineering Officer (SEO) in Guangzhou until he and his family were evacuated from post. Given the reported restriction to post access for speaking out about this incident, this is a case that bears watching.

State/ECA Official Pleads Guilty to Theft of Government Funds in Sports Visitors Program

On May 25,  Kelli R. Davis, 48, of Bowie, Maryland, pleaded guilty to one count of conspiracy to commit theft of public funds and engage in honest services wire fraud before U.S. Senior District Judge T.S. Ellis III of the Eastern District of Virginia.  Sentencing is scheduled for Aug. 24.

According to admissions made in connection with her plea, Davis was a Program Specialist for the State Department’s Bureau of Educational and Cultural Affairs, Office of Citizen Exchanges.  She also served as the Program Manager and Grants Officer Representative for the Sports Visitors Program, which sponsored foreign exchanges for emerging youth athletes and coaches from various countries.  The exchange program was managed by George Mason University in Fairfax, Virginia, through a federal grant and cooperative agreement with the State Department.  See State Department Official Pleads Guilty to Honest Services Wire Fraud and Theft of Federal Funds

Forced Repayment of Previously Approved Special Needs Education Allowance (SNEA)?

There were lots of talk some weeks back about people being forced to pay back special needs funding for their children that was already previously authorized and paid.  Folks were wondering if MED’s Office of Child and Family Programs (MED/CFP) previously highlighted by media reporting is responsible in getting this rolling. Anybody got some special insights on the whys and hows of this?

 

Who owns your medical and mental health records?

It has come to our attention that the State Department’s Medical Bureau can deny/restrict employees and family members overseas assignments over erroneous entries in their medical/mental health records. Of particular note is access to mental health records.  Employees can ask for an amendment to their records but how does one go about doing that without access to those records?

Apparently, State’s internal guidance doesn’t say that employees have the right to have inaccurate information removed – just that they can make the request to have it removed: “If you believe that the information we have about you is incorrect or incomplete, you may request an amendment to your protected health information as long as we maintain this information. While we will accept requests for amendment, we are not required to agree to the amendment.”

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U.S. Consulate General Guangzhou – What’s Going On?

Posted: 11:56 am PT

 

A State Department employee posted at the U.S. Consulate General in Guangzhou is reported to have some “abnormal” “sensations of sound and pressure” which is similar to those reported by personnel at U.S. Mission Cuba. We did hear about this prior to MSM reporting the incident and asked the agency’s US Asia Pacific Media Hub to connect us with Guangzhou but — you guessed it — their black hole inbox also worked really, really well, and we never heard anything back. We are pleased to see the news is out, and folks are not waiting months to react. 

USCG Guangzhou is headed by Principal Officer Charles Bennett. We understand that USCG Guangzhou did a townhall for post employees/families 2-3 hours after it sent out the health alert. Another townhall was also supposed to be held on May 25 but we have not heard if that actually happened. 

Via USCG Guangzhou: “Throughout the past two centuries, dating back to the presidency of George Washington, Consulate Guangzhou (Canton), as America’s oldest diplomatic post in China and one of America’s oldest posts in the Far East, has played a pivotal role in promoting America’s relationship with China.  Today, the Consulate promotes trade and commercial ties, engages China across-the board on key American policy objectives, and promotes public diplomacy through visitor exchanges.  The Consulate General is the only U.S. mission in China to process American adoptions and immigrant visas, making it one of the U.S. Department of State’s busiest consular-related posts.”

Note that as of May 2017, the U.S. China Mission (Embassy Beijing, and Consulates General Chengdu, Guangzhou, Shanghai, Shenyang and Wuhan) had representatives from 33 U.S. Government agencies and an authorized staff of 729 U.S. direct-hire American employees, 168 local-hire Americans and 1,807 non-American locally employed (LE) staff members.

In FY2016 Consulate General Guangzhou processed more than 54,000 immigrant visas, making it the third busiest immigrant visa unit in the world. It also had approximately 210 First and Second Tour (FAST) employees, among the largest number of any U.S. overseas mission.

According to State/OIG, Mission China’s Consular Sections provide services to a community of U.S. citizens, both residents and visitors, which the embassy estimated to be as many as 800,000 on any given day. “Factors affecting American citizen services included a growing demand for notarial services and chronic difficulties in obtaining Chinese government permission to visit the approximately 100 U.S. citizens imprisoned in China.”

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@StateDept’s Blackhole of Pain Inside the Bureau of Medical Services (MED)

Posted: 12:46 am  PT

 

We previously blogged about the ongoing problems encountered by Foreign Service families with special needs children when dealing with the State Department’s Bureau of Medical Services (MED) (see @StateDept’s Mental Health Services Drive Employees with Special Needs #FSKids Nuts).  Note that as employees prepare for the summer job rotation, MED will be reviewing the medical clearances of employees and family members in preparation for their transfer.  Whatever is the number that is now stuck in MED’s labyrinth, expect that number to go up with the upcoming rotations as kids with special needs are snared in the system that is supposed to help but instead has caused so much disruption and pain.

We understand that medical clearance decisions can be appealed to a panel of three doctors. But we’ve been informed that one of the three in this review panel is the reviewing officer of the the other two. We’d like to know how many cases that come before this review panel are decided in complete agreement by all panel members, and how many cases are decided by the two panel members against the decision of the third panel member/rating official? Perhaps something for the congressional oversight panels to look into? Or something to FOIA if this is going the class action route.

Congress should also look into State’s Medical Services perspective on risk. Would it surprise us all if State/MED doesn’t want to take any? State/MED’s mission is “to safeguard and promote the health and well-being of America’s diplomatic community.”  Does that mean keep everyone with the slightest issue inside the United States instead of sending them on overseas assignments? Bad things can happen just the same in the United States – but of course, MED won’t be responsible when employees are on domestic assignments. It is responsible once employees/family members are overseas. So again, what is State/MED’s perspective on risk, and how much does this inform its decision on the medical clearances issued to FS employees, spouses and their kids?

FP’s Robbie Gramer recently had a lengthy piece on FS families in State’s medical labyrinth. It is quite a read, and don’t miss the quotes.

Can sound be used as a weapon? 4 questions answered #USEmbassyHavana

 

File 20180226 122025 13a2tfq.jpg?ixlib=rb 1.1
What happened to people inside this building, the U.S. Embassy in Havana? U.S. State Department

Kevin Fu, University of Michigan and Wenyuan Xu, Zhejiang University

 

Editor’s note: Government and academic investigators continue to probe reports from Cuba that, starting in 2016 and continuing through 2017, U.S. and Canadian diplomats and tourists may have been subjected to a “sonic weapon,” damaging their hearing, causing nausea, speech problems and potentially even mild brain injuries.

Electrical engineering and computer science professors Wenyuan Xu from Zhejiang University and Kevin Fu from the University of Michigan explain their research, which suggests a more likely scenario of sloppy engineering, and what ultrasound frequencies (which can be used to transmit information gathered by listening devices) traveling through the air can – and can’t – do.

1. What is ultrasound useful for?

The most commonly known use for ultrasound – high-frequency sound waves human ears can’t hear – is a medical device used for examining a fetus during pregnancy. But there are plenty of other uses. Many offices have occupancy sensors that use ultrasound to detect movement and keep the lights on when someone is in a space, and off when nobody is around. These sensors operate at frequencies such as 32 kilohertz, far above what the human ear can hear – which is a range from 20 hertz to 20 kilohertz. Other products use ultrasound to deliver targeted sound, for instance allowing a museum to play a recording for visitors in one area of an exhibit without disturbing others nearby. Electronic pest repellents use ultrasound to keep rodents or insects at bay. A similar product can even be used to disperse teenagers; aging tends to reduce people’s ability to hear higher frequency sounds, so a noisemaker can annoy young people without adults even noticing. (This has also let teens create smartphone ringtones their elders can’t hear.)

2. What can go wrong with ultrasound?

Airborne ultrasound is not inherently bad. But things can go wrong. A former colleague of Kevin’s used to hear strange sounds from his hearing aid when in rooms with occupancy sensors, likely because the hearing aid’s electronics improperly converted the ultrasound into audible noises. These noises were annoying, but not harmful. A similar problem tainted one of our students’ research, conducted in a room that, unbeknownst to him, had an ultrasonic room occupancy sensor in the ceiling.

Michigan Ph.D. student Connor Bolton frustratingly discovers that ultrasonic noise from a ceiling-mounted room occupancy sensor had interfered with a year’s worth of sonic experiments. Connor Bolton, CC BY-ND

Both ultrasound and human-audible sound can also affect electronics. For instance, one of us has conducted research in which carefully crafted ultrasonic signals secretly activate voice-control systems, even unlocking an iPhone with a silent “Hey Siri” command, and telling it to make a FaceTime call. Sound can also affect the physical world, as when a singer shatters a wine glass. Microelectrical mechanical sensing chips – such as accelerometers used in car airbag systems and smartphones, and gyroscopes in drones – are susceptible to the same interference. Those systems can be attacked with sound, crashing a drone mid-flight, or fooling a smartphone about whether it’s moving.

Making audible sounds from inaudible ultrasounds.

3. Should people worry about ultrasound causing bodily harm?

It’s well-known that sounds that are too loud can damage people’s ears and hearing. However, there’s little evidence of ultrasound causing bodily harm without prolonged, direct physical contact at high intensity. If you are accidentally subjected to extremely intense ultrasound (such as when holding an ultrasonic arc welder), you could experience an annoyance like a headache or temporary loss of balance. Academics disagree about safe levels of airborne ultrasound. The U.S. Occupational Safety and Health Administration warns of potential health risks from audible subharmonic byproducts of ultrasound, more so than the ultrasound itself. Many animals can hear higher frequencies than humans. Dogs can hear higher-pitched whistles, for instance. One of our students noticed that his pet turtles would begin to dance rhythmically when he performed ultrasound experiments!

4. What might have happened in Cuba?

In early 2017, U.S. diplomats in Cuba reported hearing strange metallic sounds, and suffering hearing loss and other neurological harm. Later reports of similar effects came from Canadian diplomats and tourists from both Canada and the U.S. Possible explanations have varied: Some have alleged Cuba used an unknown sonic weapon, while others have blamed “mass hysteria.”

Our research offers a new explanation not previously considered by others: The true cause could have been equipment trying to listen in on the diplomats’ and visitors’ conversations. We were able to use ultrasonic tones to create sounds like those that were described and recorded in Cuba. No single ultrasonic tone would do this, but as with musical combination tones, combining more than one can create audible byproduct sounds, including by accident.

A recording of the sound some U.S. Embassy workers heard in Havana.

 

Further, we created a proof-of-concept eavesdropping device that would record audible conversations and transmit the recordings to a nearby surveillance team over an inaudible ultrasonic link. When we placed a second inaudible ultrasonic device in the area, we were able to create interference – technically called “intermodulation distortion” – between the two signals that made similar sounds to those recorded in Cuba. We were even able to control the volume of the audible sounds by varying the strength of the ultrasonic signals. The ConversationWithout additional evidence, our research does not identify what actually happened in Cuba, but it provides a plausible explanation for what might have happened, even if the eavesdroppers were not trying to harm people.

Kevin Fu, Associate Professor of Electrical Engineering and Computer Science, University of Michigan and Wenyuan Xu, Professor of Electrical Engineering, Zhejiang University

This article was originally published on The Conversation. Read the original article.

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