The message reportedly went out from the Bureau of the Comptroller and Global Financial Services (CGFS) Global Compensation Communications Team on Wednesday, September 22, 2021, 08:50:00 AM PDT.The subject line says: “Immediate Changes to Login Access to Employee Express.”
Last Friday, September 17, 2021, the Office of Personnel Management (OPM) informed the Bureau of the Comptroller and Global Financial Services (CGFS) that the Employee Express (EEX) and Annuitant Employee Express (AEEX) user accounts will no longer be accessible by logging in with a username and password.
OPM is the agency that manages both the EEX and AEEX systems and suspended non-Personal Identification Card (PIV) and Common Access Card (CAC) access to EEX and AEEX as of 7:00 PM EST Friday, September 17.
OPM suspended it on Friday, and folks were notified the following Wednesday?
— Users will only be able to access their accounts using their agency-issued PIV Smartcard. This modification impacts both employee and annuitant customers.
— Customers who do not currently have a PIV Smartcard and need immediate assistance to access or modify payroll or benefits information that would typically be performed by EEX, should contact the following offices:
— For assistance with modifying Federal Employees Health Benefits (FEHB) information, contact Employee and Annuitant Services (EAS) at HRSC@state.gov or 1-866-300-7419.
— For PIV issues, please contact your bureau Information Technology department.
— For all other inquiries, please contact Payroll Customer Support by emailing Payhelp@state.gov.
OPM apparently has notified the State Department that they are working on an alternative solution for individuals who do not have a PIV Smartcard and plan to have this in place by November 1, 2021.
Oh, goody! That’s some five weeks away.
Now we want to know why the immediate urgency on these changes? Worth a question. Given it’s not too long ago when this happened — OPM Hack Compromises Federal Employee Records, Not Just PII But Security Clearance Info.