Burn Bag: Hello! Hello! Anybody Home?

 

Via Burn Bag:

“I’ve been trying for several days to call the OIG hotline. Even though the recording says it is staffed during business hours, I tried several days and always got the recording.  I did find a phone book online called called someone in the OIG office who returned my call but I think there is either a backlog or my information isn’t important.  At least I tried to report potential fraud and mismanagement.”

We asked State/OIG about the Hotline, and we received the following response:

“We take our hotline obligations very seriously, and we review all information that we receive. OIG’s hotline unit is staffed with analysts who receive and review allegations regarding fraud, waste, abuse, mismanagement, or misconduct affecting Department of State and U.S. Agency for Global Media programs and operations. If our hotline staff cannot answer a call during regular business hours, callers are directed to the hotline voicemail, where they should leave a message. Our hotline analysts regularly check those messages. In addition, complainants can use the hotline form on the OIG website at www.stateoig.gov/hotline-form. Once the form is submitted, a message appears on the screen explaining that the complaint was received. Hotline complaints may also be mailed to our office at: U.S. Department of State, Office of Inspector General, P.O. Box 9778, Arlington, VA 22219. As our website explains at www.stateoig.gov/hotline, once we receive a complaint—regardless of the format—we may take a number of different actions, including contacting the complainant for additional information.”

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