The Government Accountability Office’s Gene L. Dodaro, the Comptroller General of the United States has written to Secretary Pompeo calling for his “personal attention” to the GAO’s multiple “open recommendations that should be given high priority.”
In November 2018, we reported on a government-wide basis that 77 percent of our recommendations made in fiscal year 2014 had been closed as implemented.2 State’s recommendation implementation rate for the same time frame was 91 percent. As of March 2019, State had 101 open recommendations.
Among the recommendations are apparently 20 open priority recommendations. The State has implemented 10 of the 20 recommendations since GAO wrote Foggy Bottom a letter in February 2018. And now GAO has urged the secretary’s “personal attention” for the remaining recommendations. In addition, the GAO has added eight new recommendations as priorities in 2019; these are related to data quality, the administration of hardship pay, and embassy construction and now brings the total number of open priority recommendations to 18.
Here are some:
Security of Overseas Personnel and Facilities: Of the 18 open priority recommendations, eight are related to the security and safety of personnel serving overseas. State concurred with these eight recommendations and reported some steps taken to address them.
Fully implementing our two priority recommendations on personnel security could help ensure State personnel are prepared to operate in dangerous situations. In March 2014, we recommended that State take steps to ensure that U.S. civilian personnel are in compliance with the Foreign Affairs Counter Threat (FACT) training requirements. State has taken action to clarify agency responsibilities and plans to verify FACT compliance. To fully implement these recommendations, State needs to complete and carry out its plans to monitor and verify compliance with the FACT training requirement for permanent and temporary personnel.
Fully implementing our three priority recommendations on physical security at overseas posts could improve the safety and security of personnel serving overseas, particularly in high-threat locations. For example, in July 2015, we recommended that State take steps to clarify existing standards and security-related guidance for diplomatic residences. Although State has conducted a review of existing security standards for diplomatic residences, State needs to complete its efforts to update these standards and take several additional actions to improve its ability to identify and mitigate risks and enhance security policies.
Fully implementing our three recommendations related to transportation security, such as those related to armored vehicles, could improve State’s efforts to manage transportation-related security risks overseas. In October 2016, we recommended that State take steps to enhance its efforts to manage such security risks, including by improving its related guidance and developing monitoring procedures. Although State implemented a shared site for reporting and monitoring each post’s armored vehicle fleet, State needs to create consolidated guidance that specifies transportation security requirements to ensure that posts comply with State’s armored vehicle policy
Security Assistance: Every year the United States provides billions of dollars in assistance to other nations in the form of security equipment and technical assistance. In April 2016, we recommended that State develop time frames for establishing policies and procedures to help the U.S. government provide a more reasonable level of assurance that equipment is not transferred to foreign security forces when there is credible information that a unit has committed a gross violation of human rights. State concurred with this recommendation and reported that it drafted standard operating procedures for conducting equipment vetting globally. To fully implement this recommendation, State needs to finalize its revised guidance for overseas posts that are responsible for vetting foreign security forces prior to transferring equipment to them. Information
Technology: One open priority recommendation, if fully implemented, could improve information technology at State. In May 2016, we found that State spent approximately 80 percent of its information technology budget on operating and maintaining older systems. For example, three of State’s visa systems were more than 20 years old. The software for one of these systems was no longer supported by the vendor, creating challenges related to information security. We recommended that State identify and plan to modernize or replace legacy systems. State concurred with the recommendation. According to State, it is developing a plan for modernizing and migrating each eligible system to the cloud by the end of fiscal year 2019.
Data Quality: By fully implementing three priority recommendations we are adding this year, State could improve the quality of foreign assistance data, including data on democracy assistance, and ensure consistency in published information.
Administration of Hardship Pay: When fully implemented, two priority recommendations could improve State’s administration of hardship pay and its ability to identify and recover improper payments related to hardship pay. In September 2017, we recommended that State assess the cost-effectiveness of its policies and procedures for stopping and starting hardship pay and analyze available data to identify posts at risk of improper payments for hardship pay, among other things. State concurred with the recommendations and reported that it is working to identify changes in policy that would result in greater efficiencies and is planning to utilize the Overseas Personnel System to centrally collect and analyze arrival and departure data. To fully address these recommendations, State needs to provide documentation that the efforts are complete and that the actions have enabled the department to more easily identify and prevent improper payments.
Embassy Construction: By fully implementing three priority recommendations, State could improve budgetary decision-making as well as better align Bureau of Overseas Buildings Operations (OBO) staffing levels and capacity with workforce needs for its Capital Security Construction Program (CSCP). In September 2018, we recommended that State determine the estimated effects of cost inflation on planned CSCP embassy construction capacity and time frames and update this information for stakeholders on a regular basis, such as through the annual budgeting process. We also recommended State provide an analysis for stakeholders identifying those embassies that still need to be replaced to meet State’s security standards and estimating total CSCP costs and projected time frames needed to complete those projects. In addition, we recommended State conduct an OBO-wide workforce analysis to assess staffing levels and workload capacity needed to carry out the full range of OBO’s mission goals, to include the CSCP. State concurred with the recommendations and described several actions planned or under way to address these issues. To fully implement these recommendations, State needs to provide documentation that it has completed these efforts.