@StateDept Requires Insigniam to Provide Summary Report of Poignant Themes, Patterns, and Sentiments

Posted: 3:55 am ET
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On May 9, we blogged about the State Department’s Insigniam contract awarded in late April (see @StateDept’s $1,086,250 Organizational Study: Multiple Contractors Interviewed But Only 1 Offer?). Last Friday, May 19, the State Department finally posted a two-page JUSTIFICATION AND APPROVAL FOR OTHER THAN FULL AND OPEN COMPETITION FAR Part 6.302-2 for the contract.

The J&A requires Insigniam to “provide the U.S. Department of State with a summary report of the poignant themes, patterns, and sentiments of the people of the Department of State and USAID regarding both organizations, State’s and USAID’s ability to fulfill its mission, and proposals and suggestions for how to improve the organizations and how each does their work.”

It also says that the contractor “shall use listening sessions in the forms of verbal interviews and online surveys to gather data on aspects of the Department and USAID such as workforce culture, technologies used, and where the work gets done. The study shall be expedited, and shall proceed without preconceived notions of the optimal end state for a high performing agency, or its associated staffing level.”

The J&A also notes that “a synopsis of the proposed contract actions will not be posted as authorized by the exception stated in FAR 5.202(b), in that after consultation with the Administrator –Federal Procurement Policy and the Administrator-SBA, advance notice is determined to be inappropriate and unreasonable.”

Excerpt from the J&A:

Identification of the agency and the contracting activity:

In accordance with Federal Acquisition Regulation (FAR) 6.302-2 in accordance with 41 the authority of 41 U.S.C. 253(c)(2), the Office of Acquisition Management proposes to award a Sole Source Contract to INSIGNIAM LLC to assist the Department in complying with the requirements of The Office of Management and Budget (OMB) issued a memorandum on April 12, 2017, entitled “Comprehensive Plan for Reforming the Federal Government and Reducing the Federal Civilian Workforce,” (M-17-22

The period of Performance for this effort is less than one year and the estimated value will not exceed $850,000 plus certain international travel expenses for the post visit.

A description of the supplies or services required to meet the agency’s needs:

The Department of State, the first Cabinet level agency, has a presence in over 160 countries around the globe, staffed by political appointees and members of the Foreign Service, Civil Service, and Locally Engaged Staff serving domestically and abroad at over 200 Embassies and consulates. Together with the U.S. Agency for International Development (USAID), the Department seeks to fulfill its mission in an efficient and effective manner. With a combination of over 85,000 employees and locally engaged staff, the organizations are large and complex.

The Office of Management and Budget (OMB) issued a memorandum on April 12, 2017, entitled “Comprehensive Plan for Reforming the Federal Government and Reducing the Federal Civilian Workforce,” (M-17-22), which requires all agencies to, among other things, begin taking immediate actions to develop an agency reform plan. This plan, the first draft of which is due to OMB on June 30, requires proposals to identify how to improve the efficiency, effectiveness, and accountability of the agency, focusing on fundamental scoping questions and on improvements to existing business processes.

Before determining what improvements to make or what activities to eliminate, as required by OMB, data must be collected to understand the range of activities and functions currently performed throughout the Department. The Department aims to have this data collected from a wide swath of the Department community so that all groups of community members are represented. The collection and presentation of the data will inform the new Department leadership of the current structure, culture, and workflow.

The contractor shall provide the U.S. Department of State with a summary report of the poignant themes, patterns, and sentiments of the people of the Department of State and USAID regarding both organizations, State’s and USAID’s ability to fulfill its mission, and proposals and suggestions for how to improve the organizations and how each does their work. The contractor shall use listening sessions in the forms of verbal interviews and online surveys to gather data on aspects of the Department and USAID such as workforce culture, technologies used, and where the work gets done. The study shall be expedited, and shall proceed without preconceived notions of the optimal end state for a high performing agency, or its associated staffing level.

☒ Urgency
Exclusive Licensing Agreement
Brand-Name

☒ Other information to support a sole-source buy:

OMB has mandated the first draft of which is due to OMB on June 30, requires proposals to identify how to improve the efficiency, effectiveness, and accountability of the agency, focusing on fundamental scoping questions and on improvements to existing business processes. The complexity involved with required information gathering as well as the development and coordination of the report does not allow for sufficient time to solicit for the necessary services.

A synopsis of the proposed contract actions will not be posted as authorized by the exception stated in FAR 5.202(b), in that after consultation with the Administrator –Federal Procurement Policy and the Administrator-SBA, advance notice is determined to be inappropriate and unreasonable.

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2 responses

  1. Is the Department interested in the views of retired Foreign Service personnel?  On what the morale of the retirement community is?  Will the Insigniam program survey and interview those who are also a huge resource to the Department in many ways?  Richard W. MuellerFSO-MC (ret)

    Sent: Monday, May 22, 2017 3:58 PM

    • I don’t remember seeing an interest on the retired FS or that they are included in this survey. AFSA may have an idea if retirees were invited to provide input.

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