GAO Reviews @StateDept’s Efforts to Protect U.S. Diplomatic Personnel in Transit

Posted: 2:34 am ET
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According tot he GAO, many of the worst attacks on U.S. diplomatic personnel—including 10 of the 19 attacks that prompted State to convene ARBs—occurred while victims were in transit.  It recently released its report on the State Department’s efforts to protect U.S. diplomatic personnel in transit overseas. See Diplomatic Security: State Should Enhance Its Management of Transportation-Related Risks to Overseas U.S. Personnel (GAO-17-124).  For this report, GAO evaluated the extent to which State, with regard to transportation security at overseas posts, has (1) established policies, guidance, and monitoring; (2) provided personnel with training; and (3) communicated time- sensitive information.

Summary:

The Department of State (State) has established policies related to transportation security for overseas U.S. personnel, but gaps exist in guidance and monitoring. GAO reviewed 26 posts and found that all 26 had issued transportation security and travel notification policies. However, policies at 22 of the 26 posts lacked elements required by State, due in part to fragmented implementation guidance on what such policies should include. State also lacks a clear armored vehicle policy for overseas posts and procedures for monitoring if posts are assessing their armored vehicle needs at least annually as required by State. These gaps limit State’s ability to ensure that posts develop clear policies that are consistent with State’s requirements and that vehicle needs for secure transit are met.

While State provides several types of training related to overseas transportation security, weaknesses exist in post-specific refresher training. Regional security officers (RSO) receive required training related to transportation security in special agent courses, and nonsecurity staff reported receiving relevant training before departing for posts—including on topics such as defensive driving and the importance of taking personal responsibility for one’s security—as well as new arrival briefings at posts. At most of the 9 posts GAO visited, however, staff had difficulty remembering key details covered in new arrival briefings or described the one-time briefings as inadequate. State’s requirements for providing refresher briefings are unclear, potentially putting staff at greater risk.

State uses various systems at overseas posts to communicate time-sensitive information related to transportation security, but several factors hinder its efforts. RSOs and other post officials are responsible for communicating threat information to post personnel. However, at 4 of the 9 posts it visited, GAO learned of instances in which staff did not receive important threat information in a timely manner for various reasons. In one case, this resulted in an embassy vehicle being attacked with rocks and seriously damaged while traveling through a prohibited area. In addition, while all 9 of the posts GAO visited require that personnel notify the RSO before traveling to certain locations, personnel at more than half of the 9 posts said they were unaware of these requirements or had difficulty accessing required travel notification systems.

State.gov Emails

We should note that family members who do not work for our embassies and consulates do not have state.gov emails. And by the way, they are the ones  who are driving around in their host countries — from homes to schools, to groceries, to playdates, etc — in their private vehicles with diplomatic plates. Excerpt from the GAO report:

RSOs at the nine posts we visited told us they communicated transportation-related threat information to post personnel through various methods, such as post-issued radios, personal and official e-mail, text messages to work and personal mobile phones, and phone trees. However, we learned of instances at four of the nine posts in which personnel did not receive important threat information in a timely manner.  For instance, at one of the posts we visited, the RSO sent a security notice restricting travel along a specific road and warning that recent violent protests in the area had resulted in injuries and even death, but because the notice was sent exclusively to state.gov e-mail addresses, some non-State personnel at the post did not receive it at the e-mail address they regularly used and were unaware of the restriction. The personnel subsequently traveled through the restricted area, resulting in an embassy vehicle being attacked with rocks while on unauthorized travel through the area. While no one was hurt, the vehicle’s front windshield was smashed. The RSO told us that to avoid similar situations in the future, he would add the personnel’s regularly used e-mail addresses to his distribution list for security notices. At another post, focus group participants stated that they did not receive any information from the RSO or other post officials about the security-related closure of a U.S. consulate in the same country and instead learned about the closure from media sources. Participants in focus groups at two other posts stated that threat information is often either obsolete by the time they receive it or may not reach staff in time for them to avoid the potential threats.

OpenNet Accounts

Personnel at more than half of the nine posts we visited cited difficulty using travel notification systems or were unaware or unsure of their post’s travel notification requirements. While three of the nine posts we visited permit personnel to use e-mail or other means to inform the RSO of their travel plans, the remaining six posts require personnel to complete an official travel notification form that is only accessible through a State information system called OpenNet. However, according to officials responsible for managing State’s information resources, including OpenNet, not all post personnel have OpenNet accounts. Specifically, all State personnel at overseas posts have OpenNet accounts, but some non-State agencies, such as the U.S. Agency for International Development, typically only have a limited number of OpenNet account holders at each post; some smaller agencies, such as the Peace Corps, usually have none. One focus group participant from a non-State agency told us that because she does not have an OpenNet account, her ability to submit travel notifications as required depends on whether or not she is able to find one of the few individuals at the post from her agency that does have an OpenNet account. Similarly, the travel notification policy for another post requires that post personnel use an OpenNet-based travel notification system even though the policy explicitly acknowledges that not all post personnel have OpenNet accounts.

Armored Vehicles and the EAC

The FAH establishes a minimum requirement for the number of armored vehicles at each post. The FAH also states that post Emergency Action Committees (EAC) must meet at least annually to discuss post armored vehicle programs and requirements.21 According to the FAM, it is important that EACs provide information on posts’ armored vehicle requirements to ensure there is sufficient time to budget for the costs of such vehicles, including the extra costs associated with armoring them.22

We found that DS may not be meeting the first of these FAH requirements, and EACs are not meeting the second requirement at every post. With respect to the first requirement, DS officials initially explained that under the FAH, every embassy and consulate is required to have a certain number of armored vehicles, but we found that not every consulate met this requirement as of May 2016. These potential deficiencies exist in part because DS has not instituted effective monitoring procedures to ensure that every embassy or consulate is in compliance with the FAH’s armored vehicle policy.

The GAO recommend that the Secretary of State direct Diplomatic Security to take the following eight actions:

  1. Create consolidated guidance for RSOs that specifies required elements to include in post travel notification and transportation security policies. For example, as part of its current effort to develop standard templates for certain security directives, DS could develop templates for transportation security and travel notification policies that specify the elements required in all security directives as recommended by the February 2005 Iraq ARB as well as the standard transportation-related elements that DS requires in such policies.
  2. Create more comprehensive guidance for DS reviewers to use when evaluating posts’ transportation security and travel notification policies. For example, the checklist DS reviewers currently use could be modified to stipulate that reviewers should check all security directives for DS-required elements recommended by the February 2005 Iraq ARB. The checklist could also provide guidance on how to take the presence or absence of these required elements into account when assigning a score to a given policy.
  3. Clarify whether or not the FAH’s armored vehicle policy for overseas posts is that every post must have sufficient armored vehicles, and if DS determines that the policy does not apply to all posts, articulate the conditions under which it does not apply.
  4. Develop monitoring procedures to ensure that all posts comply with the FAH’s armored vehicle policy for overseas posts once the policy is clarified.
  1. Implement a mechanism, in coordination with other relevant State offices, to ensure that EACs discuss their posts’ armored vehicle needs at least once each year.
  2. Clarify existing guidance on refresher training, such as by delineating how often refresher training should be provided at posts facing different types and levels of threats, which personnel should receive refresher training, and how the completion of refresher training should be documented.
  3. Improve guidance for RSOs, in coordination with other relevant State offices and non-State agencies as appropriate, on how to promote timely communication of threat information to post personnel and timely receipt of such information by post personnel.
  4. Take steps, in coordination with other relevant State offices and non- State agencies as appropriate, to make travel notification systems easily accessible to post personnel who are required to submit such notifications, including both State and non-State personnel.

The GAO report notes that the State Department concurred with all its recommendations except one.  State did not concur with the sixth recommendation to clarify guidance on refresher training. In its response, State described a number of efforts that RSOs take to keep post personnel informed, such as sending security messages via e-mails and text messages, and therefore State did not believe additional formal training was necessary.  The GAO acknowledge the efforts but writes:

Nevertheless, participants in 10 of our 13 focus groups either had difficulty recalling certain security policies and requirements or described their security briefings as inadequate. Participants noted that this was, in part, because it can be challenging to remember the content of new arrival security briefings while they are simultaneously managing the process of moving and adjusting to a new post and because of the one-time nature of new arrival briefings. DS headquarters officials stated that most violations of post travel policies are due to personnel forgetting the information conveyed in the new arrival briefings.

This is the third in a series of GAO reports on diplomatic security. For GAO’s previous work on security at residences, schools, and other soft targets, see GAO-15-700 (http://www.gao.gov/products/GAO-15-700) and for the review of security at embassies and consulates, see GAO-14-655 (http://www.gao.gov/products/GAO-14-655).

 

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@StateDept Updates FAM For Reporting Domestic Violence — See What’s Missing?

Posted: 12:19 am ET
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We recently blogged about a diplomat from the Permanent Mission of Germany to the United Nations in New York who is accused of punching his wife but is shielded from arrest by diplomatic immunity (see Manhattan DA Wants Diplomatic Immunity For UN German Diplomat Revoked). How do diplomatic missions handle cases of domestic abuse? According to the AP, the German Foreign Ministry spokesman declined to comment on the allegations and said he wasn’t aware of any request to lift the diplomat’s immunity.

In July 2016, the State Department updated its Foreign Affairs Manual for reporting domestic violence. First, let’s note that the words used in this update is not/not “must” which is mandatory but “should” which simply implies recommendation and advice. “Any person who suspects an employee is involved in domestic violence should report such information…”  Also, let’s note that if the initial report is substantiated, all eight possible actions cited in the updated regs uses the word “may,” which means they’re all recommended optional actions.  For instance, if a report is substantiated, Diplomatic Security “may” refer information to the Bureau of Human Resources (HR) for disciplinary action. Or it may not.

Second, according to 3 FAM 1810,  the Chief of Mission or Principal Officer overseas is responsible for designating a family advocacy officer (FAO) at post, normally the deputy chief of mission (DCM), or the second-in-command at posts where there is no DCM.  Here’s a question: What happens if the perpetrator of domestic violence is the Chief of Mission or the Principal Officer? The DCM, who reports to the ambassador, picks up the phone and convenes the family advocacy team at post which includes the Foreign Service Medical Officer (FSMO), and the Regional Security Officer (RSO). Then one of them calls up the State Department to report the abusive ambassador because the regs say they should?  (Apparently, although not listed, the Regional Medical Officer/Psychiatrist (RMO/P) could also be part of the advocacy team at post).

A DCM would not wash his/her hands on something disgraceful as this, would he/would she? The Medical Officer would not suddenly go on vacation somewhere, right? It would not take um … weeks for Foggy Bottom’s Family Advocacy Committee to provide guidance to post, right?

And, of course, the embassy’s family advocacy folks would protect the ambassador’s spouse because it’s the right thing to do, RIGHT?

Domestic violence affects all people regardless of age, socio-economic status, sexual orientation, gender, race, religion, or nationality. Despite what you might think, the Foreign Service is not an exception.  Physical violence is often accompanied by emotionally abusive and controlling behavior as part of a much larger, systematic pattern of dominance and control. Domestic violence can result not only in physical injury but also psychological trauma, even death.

And yet, the Foreign Affairs Manual appears to be written by folks who could not seem to contemplate that a chief of mission (COM) can cause physical and mental injury to his/her spouse.  Embassies are not democracies; this FAM update offers no protection to the spouse of the most senior official at an embassy. Its language is all bark, and the bite for everyone else — like most things in the Foreign Service —  falls into the “it depends” bucket.

Below is an excerpt from the FAM:

3 FAM 1815  DOMESTIC VIOLENCE
3 FAM 1815.1  Reporting Domestic Violence
(CT:PER-824;   07-19-2016)
(Uniform State/USAID/Commerce/USDA/and Other Participating Agencies)
(Applies to All Civil Service Employees, Foreign Service Employees, and Locally Employed Staff)

a. Domestic violence can often involve criminal misconduct (e.g., assault, battery, rape) and the Department considers it notoriously disgraceful conduct (see 3 FAM 4139.14).  As such, it is grounds for taking disciplinary action against an employee.  Any supervisor or other management official who is aware of incidents or allegations, which may serve as grounds for disciplinary action against an employee, is responsible for taking action on or reporting such incidents or allegations (see 3 FAM 4322.1).

b. In cases where there is evidence or allegations of criminal misconduct, as noted in paragraph a of this section, the Office of Special Investigations(DS/DO/OSI) will coordinate with the Department of Justice and/or U.S. Attorney’s office to determine if the actions reported warrant criminal prosecution.

c.   At post, any person who suspects an employee is involved in domestic violence should report such information to the family advocacy officer (FAO) at post.  The FAO must take the actions required by this section.

d. At the Department locations in the United States, any person who suspects an employee is involved in domestic violence should report such information to DS/DO/OSI.

3 FAM 1815.2  Post Action and Department Guidance
(CT:PER-824;   07-19-2016)
(Uniform State/USAID/Commerce/USDA/and Other Participating Agencies)
(Applies to All Civil Service Employees, Foreign Service Employees, and Locally Employed Staff)

a. Upon receiving a report or obtaining information pertaining to a suspected case of domestic violence, the family advocacy officer (FAO) must immediately consult with the family advocacy team at post.  The family advocacy team must immediately assess and address any health and safety concerns for the victim and the victim’s children, if any.  Where necessary, promptly schedule with the Foreign Service medical officer (FSMO) medical and/or mental health examinations and/or consultations for persons covered under the Department’s medical program.  Prompt and accurate recording of medical information, interviews and, when possible, the collection of physical evidence and photographs documenting physical injuries is critical in all cases.

b. A member of the family advocacy team must immediately contact the Office of Special Investigations (DS/DO/OSI) telephonically and provide, normally within 24 hours, an initial written report containing available information.  The Bureau of Diplomatic Security (DS) is to share such information with the Family Advocacy Committee.

c.  The Family Advocacy Committee assesses the information and provides guidance to post.  Each case of suspected domestic violence must be handled on a case-by-case basis, depending upon the nature of the allegations.  If the initial report is unsubstantiated or if the allegations do not constitute domestic violence, no further action is required.  The matter is considered closed and the files are annotated accordingly.

d. If the initial report is substantiated, action may include one or more of the following:

(1)  Post may call upon local authorities or resources in certain cases;

(2)  DS may dispatch an investigative team to post, and a criminal investigation may be undertaken;

(3)  DS may coordinate with the cognizant legal authorities about prosecution of the case;

(4)  Post may be asked to conduct follow-up inquiries and interviews;

(5)  Post may be asked to call upon shelter and child protection resources or find alternative shelter within the post community for the victim and any children;

(6)  The FSMO may be asked to determine whether counseling or other medical services are needed and recommend a treatment plan.  If required treatment is not available at post, medical evacuation or curtailment of the employee may be considered or ordered;

(7)  The Family Advocacy Committee may coordinate referrals to crime victim assistance programs specializing in domestic violence and crime victim compensation programs; and

(8)  DS may refer information to the Bureau of Human Resources (HR) for disciplinary action.

Per 3 FAM 1810 domestic violence is any act or threat of imminent violence against a victim (other than a child) that results or threatens to result in physical or mental injury to the victim that is committed by a: (1)  Spouse or former spouse of the victim; (2)  Person with whom the victim shares a child in common; (3)  Person who is co-habitating with or has co-habitated with the victim; (4)  Person residing in the household; or (5)  Any person who has a relationship with the victim and has access to the victim’s household.

Below is Leslie Morgan Steiner talking about “crazy love” via TED — that is, madly in love with a man who routinely abused her and threatened her life. Steiner tells the story of her relationship, correcting misconceptions many people hold about victims of domestic violence, and explaining how we can all help break the silence.

 

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