Posted: 3:51 am EDT
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A State Department consular team has won the prestigious 2015 President’s Award for Customer Service. The team was honored at an awards ceremony at the Eisenhower Executive Office Building on December 15.
Administered through the Federal Customer Service Awards Program, the President’s Award for Customer Service is designed to recognize, promote, and reward service excellence, professionalism, and outstanding achievement by federal employees, including teams working on initiatives with a direct impact on customers. The Award also seeks to help agencies identify practices that can be reproduced across the government.
This year, the Department of State was cited for the work performed by Foreign Service and Locally Employed Staff members of the consular section in Dhahran, Saudi Arabia, who overcame security and technical hurdles to offer on-site consular customer service to the hundreds of U.S. citizens building the world’s largest petrochemical facility in Jubail. By setting up regularly scheduled visits to academic, corporate, and residential sites, the Dhahran team reduced U.S. citizens’ risks faced during road travel in Saudi Arabia.
Further information about the 2015 President’s Award for Customer Service can be found here.
USCG Dhahran is headed by Consul General Mike Hankey who arrived at post on July 8, 2014. According to the Key Officers List, the consular section chief is Kelly Landry. The Dow-Aramco petrochemical complex in Jubail, Saudi Arabia, is said to be the world’s largest. Once complete it will reportedly be home to 30 production plants and provide approximately 4,000 jobs.
The Travel Warning for Saudi Arabia dated September 21, 2015 notes that there have been attacks on U.S. citizens and other Western expatriates within the past year and there continue to be reports of threats against U.S. citizens and other Westerners, as well as sites frequented by them. On January 30, 2015, two U.S. citizens were fired upon and injured in Hofuf in Al Hasa Governorate (Eastern Province). On October 14, 2014, two U.S. citizens were shot at a gas station in Riyadh. One was killed and the other wounded.