Snapshot: Ops Center, the State Department’s 911 Help Line

Posted: 3:09 am EDT
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Below is a snapshot of the Ops Center extracted from State Mag:

In 1961, Ops started 24/7 operations as the Department’s communications and crisis management center. The Watch runs 3 shifts per day (24/7). It has 45 Watchstanders (34 Foreign Service, 11 Civil Service officers) CMS: 14 Person Team (5 FS, 9 CS officers). The Ops Center also includes a military advisor, two Diplomatic Security Watch liaison officers, a management officer, an innovation officer and a staff assistant.

On a typical day, officers facilitate communication between Department officers, posts overseas and interagency partners, track and alert Department officers and interagency partners on breaking developments, build four daily briefs for Seventh-floor leadership, distribute senior leaders’ briefing material in advance of high-level interagency meetings and manage and prepare posts for crises wherever they may occur.

Watch officers must be prepared to brief the Secretary, Department principals and other officials on current world events at a moment’s notice and do so succinctly and accurately. They also prepare written products for the Secretary and other Department principals, including breaking news alerts, daily overnight and afternoon briefs, and situation and spot reports on world events.
“It’s not surprising that when the fighting in Tripoli began in July 2014 and the embassy came under indirect fire, my first call was to the Ops Center,” said U.S. Ambassador to Libya Deborah Jones, a former Watch officer and senior Watch officer. “We maintained an open line (literally) during our 19-hour trek across the desert, mountains and oases of western Libya into Tunis, until we arrived at the C-17 awaiting us at Gabès Air Force Base.”

 

 

Extracted file available as pdf to read/download here: https://cldup.com/r-7BJR-pgh.pdf

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