State Dept’s Consular Database Problems Dash Plans, Dreams … Also Cost Up to $1M/Day in California

Posted: 4:46 pm  EDT
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On June 12, we posted about the technical problems with the State Department’s overseas passport and visa systems.  Passport applications accepted overseas on or after May 26, 2015 are affected but emergency passports are available.  A hardware failure on June 9 halted the flow of biometric clearance requests from posts to the State Department’s Consular Consolidated Database (CCD). Individuals who submitted online applications or were interviewed for visas on or after June 9 are affected and are asked to reschedule appointments . No emergency visas available. See State Dept’s Overseas Passport and Visa Systems Hit By Glitch Again, Suspends Issuance.

On June 15, the Bureau of Consular Affairs posted the following update on its Facebook page but not on its travel.state.gov news page:

We continue to experience technical problems with our visa systems. This issue is not specific to any particular country or visa category. We apologize for the inconvenience and we are working around the clock to correct the problem. Currently, we are unable to print most immigrant and nonimmigrant visas approved after June 8, 2015. In addition, U.S. embassies and consulates are unable to process new applications submitted on or after June 9, 2015. If you have a visa interview appointment scheduled for June 14-20, 2015, and you submitted your DS-160 online application **after June 9, 2015,** you should reschedule your appointment. If you submitted your DS-160 online application prior to June 9, 2015, you should plan to attend your scheduled visa interview appointment. Our embassies and consulates will be posting location-specific information on their websites, so please check the website of the location where you applied for your visa for more information. 

The technical issues also affected the Department of State’s ability to adjudicate applications for U.S. passports accepted overseas between May 26 and June 14, 2015. If you applied for a U.S. passport overseas during this time frame and have travel plans within the next 10 business days, please consider requesting an emergency passport at the U.S. embassy or consulate at which you originally applied. Information about how to apply for an emergency passport is available on the embassy/consulate website.

The previous time the CCD crashed big time was last summer (see State Dept’s Critical National Security Database Crashes, Melts Global Travelers’ Patience).  It could just be a coincidence (or not!) but the crash has now happened twice during the peak travel season. During the meltdown last summer, CA said that CCD was going to have an upgrade at the end of 2014. It also  said at that time that the upgrade plan included two redundant systems. If this glitch started on May 26th, we’re approaching the three week-mark. And so far, those redundant systems are missing in action.

The Bureau of Consular Affairs on its FAQ states that “This is not the same issue as last year.” But we learned from an unofficial source that “All line officers know that last summer’s CCD glitch was never completely fixed.” 

So, which is it?

On June 15, the Wall Street Journal reported that the CCD glitch has left agricultural workers stranded at the border just as the summer harvest gets under way. Jason Resnick, the general counsel for the Western Growers Association, which represents farmers in California, Arizona and Colorado calls this glitch, “a crisis.” Apparently, more than 1,000 workers who expected H-2A agricultural visas are stuck on the Mexican side of the border, where motels are overflowing.

“The workers are overdue to start harvesting berries and other crops on U.S. farms. Mr. Resnick estimated that California agriculture, already stressed by drought, is losing $500,000 to $1 million for each day of delay.”

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The State Department’s consular operation is an enormous one with many parts and affects a large number of travelers.  The State Department issued 9,932,480 nonimmigrant/temporary visas in FY2014. It issued 467,370 immigrant/permanent visas in FY2014. During the same period, domestic and overseas passport offices issued 14,087,341 U.S. passports (including 1,463,191 passport cards).

A small fraction of those frustrated travelers have taken to Facebook to connect with Consular Affairs.

One who is stuck in Canada and could not return to her 14th month old baby writes:

Hi, do you have any timeline to fix the issues? I live in Boston, US & visited Vancouver, BC consulate on June 10th for my visa interview. visa officer told me that your visa is approved and you will get your passport back in 3 days. However, since June 10th, there is no update on my visa. I also inquired with Vancouver Consulate and they are ready to give me passport back without visa. As a matter of fact, I can’t enter into US legally until and unless I got printed Visa. My 14th month baby is waiting in Boston,MA and I got stuck here. Can’t do anything.

Here’s one waiting to be reunited with a loved one after a long wait:

Waiting is excruciating my husband was approved on june 10th and my mother has passed away. We need him home please get this fixed our application has been in since 2013.

Somebody who is pregnant, stuck in Mexico writes:

I am currently 8 months pregnant and have been waiting for my TD visa renewal since mid May. Since I will soon have travel restrictions to fly back home, does this qualify as an urgent humanitarian situation where I should contact the embassy in Mexico directly?

One who missed grandma’s funeral makes a plea:”

Can you tell us a estimated time??? My case was expedited and I miss my Grandmother funeral. Me and my wife were supposed to travel yesterday. Please get this fixed.please

A family stuck in Mexico:

Do you have an ETA in order for ys to plan accordingly? I had my appointment on friday june 12th and I am stuck in Mexico (H1B renewal) without passport and without the ability to get back to work in Boston. Flight fees, hotel fees and a family of 4 that needs to get back to Boston.

Some people missing a convention:

My wife and I have a flight to ny tom. Our visa were approved on 9th. We are part of 100+ group attending a convention. Do we expect to get our passports with visas today?

Somebody stuck in Guatemala, fears loss of a job:

All my documents were in order and approved June 1st. my husband and I are in a dire situation stuck in Guatemala. I’m at risk of losing my job if I don’t return to USA.

A frustrated somebody who calls out other technical issues:

There’s always something wrong. There are already technical issues with payment of IV fees, DS260 and DS261. This system needs to be revamped. What’s the government doing about this?!

A Romanian group who worked and saved to attend the Genius Olympiad:

We are desperate. We have a plane ticker for tomorrow and we were supposed to go to an international competition (Genius Olympiad) in Oswego, NYC. Apart from the part that we lost thousands of dollars, our hopes got crashed because we worked for a year at our projects and invested a lot of time and monney… For… Nothing?!?!?! How come you have no plan B for solving this issue? We tried making an appointment more than one month ago and they said on the 9th on june will be our interview, we said it s too late for us but they said that the visa will be delivered within 2 days maximum. And here we are 5 days later with no visas, with crashed hopes, tons of lost monney, wasted time… Should i go on??

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Burn Bag: Family Members Not Affected by #OPMHack? Here’s the Missing GIF From OPM’s Website

Via Burn Bag:

OPM, in the FAQ section of the CSID website, declares that our family members were “not affected by this breach. The only data potentially exposed as a result of this incident is your personal data.”  Thus, our family members cannot use the credit monitoring and identity theft protection services.  But wait.  My spouse’s name, date of birth, place of birth, passport number, and social security number were listed in my SF-86.  And my SF-86 has been compromised.  So hasn’t my spouse been “affected” by this breach, too?

So far no one has been fired, no one has accepted responsibility for the breach, and the OPM notification letter says, “Nothing in this letter should be construed as OPM or the U.S. Government accepting liability for any of the matters covered by this letter or for any other purpose.”

via reactiongifs.com

via reactiongifs.com

Related items:

 

State Dept Issues Letters to U.S.Passport Holders With Potentially Compromised Personal Information

Posted: 3:21 am  EDT
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On May 7, we blogged about the indictment of a domestic passport agency contractor and two others alleged to have used stolen U.S. passport information in Texas (see U.S. Passport Agency Contractor, Two Others Indicted for Alleged Use of Stolen Passport Information; also Bringing Cellphones to Work Ends For Federal Employees in 22 Domestic Passport Offices).

We are presuming that the notice below to U.S. passport applicants regarding compromised personal information is related to the  case in Houston since it refers passport applicants to DOJ for further details. We do not think this is related to the current technical problems with visa/passport issuances.

Letter Regarding Compromised Personal Information | JUNE 5, 2015

The U.S. Department of State mailed letters on June 9 to a limited number of U.S. passport customers whose personal information may have been compromised. The letter provides specific details regarding the breach of personal information, how to contact us for further assistance, and guidance on how to protect yourself from identity theft.

The Department has taken immediate action to help protect you. The letter mentions an offer from the Department to sign-up for one year of free credit monitoring services. This service monitors your credit records at all 3 credit reporting agencies and notifies you when there are certain changes to your credit bureau file(s).  In addition, the identity theft insurance policy will reimburse you for certain out-of-pocket expenses and lost wages in the event you are a victim of identity theft.  We have also flagged your U.S. passport record in our databases to prevent others from using your identity to renew or replace your passport.  Your U.S. passport is still valid for international travel.

We apologize for any inconvenience and concern this incident may cause you.  We are thoroughly examining our information security systems and procedures to safeguard against unauthorized access of passport records.

Customers requesting more details on this case should contact the U.S. Department of Justice  at the number or website address provided in their notification letter.

The case USA v. McClendon et al, criminal case #: 4:15-cr-00233-1 is set for jury selection and trial on October 13, 2015 in the U.S. District Court of the Southern District of Texas (Houston).

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US Embassy N’Djamena Imposes Travel Restrictions on Embassy Staff After Suicide Bombings in Chad

Posted: 2:40 am  EDT
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On June 15, the U.S. Embassy in Chad temporarily closed to the public due to reported explosions in the capital city.  All American citizens and their families were advised to shelter in place and not to travel around town.

 

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Late Monday, Embassy  N’Djamena released the following security message informing American citizens in the country of travel restrictions imposed on embassy personnel following the suicide attacks in the capital city:

Security Message for U.S. Citizens: U.S. Embassy Travel Restrictions and Security Review – June 15, 2015

Due to the bombings in N’Djamena on Monday, June 15, U.S. Embassy personnel are required to travel in armored vehicles and are restricted from traveling after dark to public places such as bars, restaurants, and markets. U.S. citizens are encouraged to review the Travel Warning for Chad, and to remain alert for potentially dangerous situations. U.S. citizens should avoid locations frequented by foreigners, including shops, restaurants, bars, and places of worship.

U.S. citizens are reminded to exercise caution throughout the country, and maintain vigilance in daily affairs, even when visiting familiar locations.

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