State Dept Re-attached to the Internet, and About Those “Unrelated” Embassy Outages

— Domani Spero
[twitter-follow screen_name=’Diplopundit’ ]

 

A few hours ago, we posted this: State Dept Spox on outages at embassies: “separate”, “unconnected”, “unrelated” — wowie zowie!

It looks like the State Department was re-attached to the Internet sometime this morning. Although as of this writing, go.state.gov is still down for “temporary maintenance.”

Screen Shot 2014-11

Screen capture of http://go.state.gov, still current as of 11/19/2014

Here’s what we’ve learned about the embassy outages:

The Consular Consolidated Database is apparently unaffected, as are visa and passport services.

EXCEPT that Consular Sections were unable to accept credit card payments because those are connected to the Internet, which was unavailable from the State Department’s OpenNet.

Here’s how OpenNet is described in the FAM:

OpenNet is a physical and logical Internet Protocol (IP)-based global network that links the Department of State’s Local Area Networks (LANs) domestically and abroad. The physical aspect of the network uses DTS circuits for posts abroad, FTS-2001-provided circuits, leased lines, and dial-up public switch networks. This includes interconnected hubs, routers, bridges, switches, and cables. The logical aspect of the network uses Integrated Enterprise Management System (NMS) and TCP/IP software, and other operational network applications. OpenNet is a Sensitive But Unclassified (SBU) network, which supports e-mail and data applications.

We understand that the American Citizen Services (ACS) Units, in particular, were not able to process payments by credit cards. Since the Internet connection issue had been reportedly resolved earlier today, we hope that this has resolved itself, too.

As to visa services, those are connected to the Global Support Strategy (GSS) contract, and 99% of fees would have been collected through the GSS contractor, not at post.

EXCEPT that most GSS contractors do scheduling via their own 3rd party websites, which would not be able to be accessed from OpenNet. If visa scheduling had delays, that would be because posts had to find a non-OpenNet Internet connection to update scheduling slots, as necessary.

A note on the GSS:  The GSS contracts provide support services for nonimmigrant and immigrant visa operations at United States consulates and embassies abroad, including but not limited to public inquiry services, appointment services, fee collection services, biometric enrollment services, document delivery services and data collection services.

So when the State Department spox said that these outages were not connected and were unrelated, well —

Congratulations! You sound nice at the podium but what the heck were you talking about?

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Oops! What’s this? Updated at 1552 PST Nov 19:

Screen Shot 2014-11-19 at 3.44.20 PM

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