British Foreign Service Tackles Bizarre Requests: Monkey, Tattoo, Online Love and More

In 2012, Brits overseas asked their Foreign Office help in erecting a new chicken coop at a garden in Greece, help in finding false teeth, where to look for a dog-minder, help checking on livestock, help with plastic surgery unhappiness, and so on and so forth.

See our post:  UKFCO: Straight Talk on Consular Work, and Consuls Don’t Do Chicken Coops, All right?

On May 16th, the UKFCO released some more unusual requests for 2012/2013:

Via the UKFCO:

Silencing a noisy cockerel, supplying Olympic tickets and providing contact details for Sir Paul McCartney’s wife were among the most unusual requests to British posts abroad in 2012/13, according to the Foreign and Commonwealth Office (FCO). These are often good natured but can take valuable time away from helping those in genuine distress.

Over the last year, the FCO handled more than a million consular enquiries and supported some 52,135 British nationals in difficulty abroad.* However, our consular staff overseas continue to receive a number of enquiries that they simply cannot provide assistance for.
[…]
Head of the Contact Centre, Steve Jones, said:

Our aim is to help staff at posts concentrate on what is important but some of the enquiries we received from British nationals last year were bizarre to say the least – for example, one customer contacted us to ask if we could provide the name of the watch that the Royal Navy sailors wore between the years 1942-1955.

Other inquiries received by FCO staff include:

  • A man who required hospital treatment in Cambodia when a monkey dislodged a stone that hit him demanded help getting compensation and wanted assurance that it would not happen again
  • A man asked FCO staff in Rome to translate a phrase for a tattoo that he wanted
  • Consular staff in Beijing were asked to help a woman who had bought a pair of football boots that were ‘Made in China’ but were poor quality
  • A woman requested that consular staff in Tel Aviv order her husband to get fit and eat healthily so that they could have children
  • Consular staff in Kuala Lumpur were asked if the FCO could help pay to send their children to an International School
  • A man asked consular staff in Stockholm to check the credentials of a woman whom he had met online
  • A man asked the Consulate in Montreal for information to settle a £1,000 wager on the colour of the British passport
  • A number of our staff across the world have been asked for the best place to watch the football
  • A number of British Consulates have been asked to book hotels or to advise on where to watch the football

The examples listed above indicate that some people do not know how the FCO can (and cannot) help Brits abroad. Recent research shows that 78% of people wrongly think the FCO could get them out of jail if arrested, and nearly half of 16-24 year-olds do not know what an Embassy or Consulate does.

Read in full FCO: “No sir, we cannot translate your tattoo for you”.

Since we started paying attention, this is the second year that the FCO has released such a list.  The list is bizarre and funny but at least once a year, the FCO tries to educate the British public about consular work, and what the consular staff can/cannot do for its citizens overseas.   We’re still waiting for the State Department’s Bureau of Consular Affairs to release its own list.

 

— DS