In the past, we have seen a smattering of ambassador video greetings usually posted on embassy websites, urging host country nationals to visit the website and check out embassy services. Like this welcome message by then U.S. Ambassador to Montenegro Roderick W. Moore, which is noisy and and could stand some improvement.
In December 2010, then U.S. Ambassador-designate to Thailand Kristie Kenney sent a video message greeting the people of Thailand, while she was still in Washington, D.C.. The video is in English with Thai subtitle; approximately 16,000 views.
On Dec 9, 2011, Ambassador Adrienne O’Neal also sent a video message to the people of Cape Verde prior to her arrival in the country, in Portuguese; some 385 views.
According to a recent OIG report, before the Ambassador’s arrival in Hanoi, he recorded “a video of his preliminary thoughts and goals for his tenure in Hanoi, some of it in Vietnamese, for a television interview. An estimated 20 million viewers watched the interview. Another 6 million people viewed it after it was posted on the Internet.” We have not been able to find a video of that interview. In August 2011, Ambassador David Shear did have a video greeting for the people of Vietnam (some Vietnamese, English with subtitle) posted in the mission’s YouTube channel; it has 8,310 views.
On Jan 12, 2012, US Embassy Moscow posted Ambassador Michael McFaul’s introduction video, in English with Russian subtitle; some 76,500 views.
On April 3, 2012, the US Embassy Bridgetown and the Eastern Caribbean posted an video message from Ambassador Larry Palmer, who was confirmed by the Senate on March 30. Video in English, approximately 200 views.
On April 16, 2012, the US Embassy in New Delhi followed with a video greeting from DC by Nancy Powell, Ambassador-Designate to India, also done prior to her arrival at post; 4,301 views.
Last week, it was US Embassy Cambodia’s turn with a video on YouTube of Ambassador-Designate William Todd introducing himself to the Cambodian people; some 3200 views.
This appears to be a video trend in the Foreign Service, no doubt created in Foggy Bottom. You can tell from looking at these videos that they have become more sophisticated. The sounds are better, the graphics are more snazzy, the editing more professionally done, etc. New shop at Foggy Bottom busy with these videos, huh?
We do wonder what kind of views would be considered a satisfactory return of investment for the production of these videos? We’re not saying these intro videos are bad, we are simply pointing out that it cost staff hours (also known as manhours in govspeak) and money to produce and edit these videos. At what point are they considered successful – at 200 views, 500 views, a couple thousand views?
Is this something that the Evaluation & Measurement Unit (EMU) under Office of Policy, Planning and Resources for Public Diplomacy and Public Affairs (R/PPR) even looks at? We know not. But this is the unit that “advances the culture of measurement in U.S. public diplomacy.”