How much is that Facebook fan in the window? US Embassy Jakarta’s $100,000 social media effort

US Embassy JKT/Facebook logo

The Guardian recently published an unclassified 2010 cable from the US Embassy in Jakarta requesting $100,000 to “amplify social media effort in time for March POTUS Visit.”


We have followed US Embassy Jakarta’s social media adventure almost from the start and have been quite impressed with its FB team’s creativity and dedication in engaging with the Indonesian public online (see links at the bottom of this post). But — we never had an opportunity to look into its funding. We, of course, realized that the FB team could not have ran multiple contests or offered prizes without appropriate funding.  Now, for the first time, we get a glimpse on just how much it cost to ramp up the embassy’s fan base in Facebook.  This unclassified cable from US Embassy Jakarta shows the break down of funds requested and for what. Excerpt:

Mission Indonesia requests $100,000 immediately in order reach a goal of 1 million Facebook fans in just 30 days — just before POTUS visit.

Action Plan and Implementation

6. This money would be used in three areas. First, it would increase direct advertising via Facebook. Currently, Embassy Jakarta spends less than $25 per day on advertising, and nets between 300-400 new fans daily. Increasing this tenfold over 30 days, results in a gain of 100,000 to 120,000 fans. The funds would also be used to promote the visit and our fan page as the place to learn more by extensively advertising on Indonesian online portals, banner ads, YouTube, Twitter, and other promotional efforts, including embedding bloggers, contests and giveaways, and using SMS technology. With over 100 million mobile phone users in Indonesia, texting is a powerful way to include a huge audience. Partnering with a major telecom provider, we can encourage Indonesians to sign up for real-time updates via their cell phone — a great way to reach those not yet online about the visit. Cost: $60,000.

7. Another key promotion strategy to generate interest will be offering a “golden ticket” via Facebook. We propose making a dream come true for one lucky Indonesian, by providing an opportunity to meet POTUS during his visit. If the White House approves, we could invite fans to post why they should meet President Obama, and in doing so, use our social media platform to connect fans to the visit, as well as build excitement beforehand and follow-up coverage afterwards. In addition, we could partner with a local TV station to have a “finalist” show and increase coverage. RSO would ensure any winner(s) are vetted for security issues. If the White House would not agree to this, an alternate “dream prize” might be an educational trip to the U.S. Cost: $15,000.

8. Third, in order to implement these ideas in this limited time-frame, we need short-term expert help on this promotion in the form of a qualified local digital marketing agency, who could assist the Embassy’s new media team (currently one officer and three FSNs working on it part-time). Cost: $25,000.

You can read the entire cable here. It is an unclassified cable, so you, presumably, will not go blind if you read it from your unclas workstation :-).


A note on this specific cable. We have requested confirmation/clarification from the State Department regarding this funding request.  After our contact realized that we were referring to a leaked cable released by the Guardian, we were told that “We of course do not comment on such items” and was offered someone who can call DiploPundit to “discuss public diplomacy’s work to support social media at posts around the world.”


We politely declined the offer. We did point out that this cable is an unclassified material with no apparent restriction.  We were then told that it’s “general policy not to speak about leaked materials, even if the alleged items are unclassified.”


Okay, so yeah, we kinda tried … 


Now, on to that $100K funding request —


If you remember, President Obama’s Indonesia visit was originally scheduled for March 2010 but was delayed due to the health care reform fight on the Hill. It was rescheduled for June 2010 until the oil spill forced him to postpone the trip again.  President Obama finally made it to Indonesia in November last year, a trip also cut short due to volcanic ash.  His visit lasted less than 24 hours.


Since the presidential visit was postponed twice, US Embassy Jakarta actually had three opportunities to rack up its prospective 1 million fans, once in March and then in June and finally in November.  The Embassy’s FB page, the top page in the State Department pages worldwide since late last year currently sits at approximately 303,000 fans. But that’s still far below its stated goal of “1 million Facebook fans in just 30 days — just before POTUS visit” per cable request.

We could not get confirmation from anyone that the embassy received its full request but we note that its “Golden Ticket” contest did run last year. On June 2010, on a nationally-televised show, three Facebook fans of the U.S. Embassy Jakarta earned an all-expense paid educational trips to the U.S.  Instead of meeting with President Obama, as the cable request suggested, the winners got the alternate “dream prize”  — a trip to Hawaii, where Obama was born; Chicago where Obama started his political career; and Washington, D.C., where Obama serves as U.S. President. The total cost based on the cable request was $15,000.




So this part of the request did go through. And if the embassy got its full funding request, what happened to the projected 1 million fans?


We are awfully bad at math but  its looks like even with 303,000 Facebook fans, that’s still approximately three fans to a dollar, instead of the projected ten fans to a dollar.  Prior to this $100K funding request, the embassy was spending “less than $25 per day on advertising, and nets between 300-400 new fans daily.”  So with let’s say —  $24.00 a day and a minimum gain of 300 fans daily — that translates to about 0.08¢ per FB fan.


Given the shortfall in its projected 1 million fans, it looks like the cost per FB fan actually went from 0.08¢ to 0.33¢. What do you think of that?

* * *

US Embassy Jakarta’s Social Media Outlets:

US Embassy Jakarta/Twitter | http://twitter.com/usembassyjkt
 Approximately 16,200 followers
426 videos
Subscribers: 145
Total Upload Views: 79,189
@America Center | Pacific Place Mall, Jakarta, Indonesia | http://www.atamerica.or.id/
http://twitter.com/atamerica – 1,632 followers

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Oh wait, US Ambassador to Luxembourg, Cynthia Stroum Quits

Yesterday, we posted about the missing DCM at the US Embassy in Luxembourg. We’re obviously a week late on Luxembourg news. Apparently, on January 12, the US Ambassador to Luxembourg Cynthia Stroum announced her resignation effective the end of this month.
  

Ambassador Stroum
Photo from US Embassy Luxembourg/Facebook

Anyway, here is Al Kamen announcing the new ambassadorial opening for those interested:

[M]ega-donor Cynthia Stroum quit after less than a year on the job.

Stroum, a venture capitalist from Seattle, said in a statement last week that she had decided to return home from Luxembourg “to focus on my family and personal business.”

She noted that she’d “traveled throughout the Grand Duchy of Luxembourg.” (Not that hard to do, since it’s the size of Rhode Island, with a population of half a million.)

She’s being replaced for now by the deputy chief of mission, Arnold Campbell, a veteran diplomat who arrived just a few weeks ago to take that job. We’re told he’s the third deputy in that post in the past year – which may be why Stroum had something of a reputation among the career folks of being hard to work with. On the other hand, she was said to be most unhappy with her posting.

(Note to donors: Luxembourg, a NATO ally and a very wealthy country, is less than a couple hours by train from Paris.)

If you have browsed the embassy’s website as we have, you would not have known about this development.  The resignation statement is not posted on its website or the mission’s Facebook page. Perhaps they are too busy with the boss moving on and all that.

More about this resignation from News352 dated January 12, 2010:

Cynthia Stroum announced her departure in a press statement released this afternoon (Wednesday), citing a desire to return to family and business life in the States.
[..]
Mrs Stroum, who took up the post of Ambassador in February last year, described her experience in Luxembourg as both “rewarding” and “challenging”. She said in a statement: “This was a very difficult choice to make.  Not only have I developed a very strong bond with the people of Luxembourg, I have loved the work and am tremendously proud of what we have accomplished during my tenure.”
[….]
Mrs Stroum is to be temporarily replaced by Career Foreign Services Officer Arnold Campbell, who is currently deputy chief at the Embassy. Mr Campbell, who has more than 25 years’ diplomatic experience, arrived in Luxembourg a few weeks ago to take up the post.

Embassy spokeswoman Kareen Thorpe said that there was no information available yet about a permanent replacement.


News352 included an excerpt from the official statement:

“As the U.S. Ambassador, I have served my President and his Administration with great honor as I’ve travelled throughout the Grand Duchy of Luxembourg. It has been a privilege to work together with the Government of Luxembourg to build even stronger partnerships between our two countries. I am extremely proud of the relationships that have been built both professionally and personally. It is then with some regret that I am announcing my resignation as Ambassador effective January 31, 2011 to return to private life in the United States. The reality is that I now need to focus on my family and personal business.

She continued: “I want to thank His and Her Royal Highnesses, Grand Duke Henri and Grand Duchess Maria Teresa of Luxembourg, the Government of Luxembourg and its citizens for their warmth, hospitality and friendship since I arrived. While I will be returning home to Seattle, I will always have great affection for Luxembourg as my second home.”


So that’s that. We would not be surprised if the Deputy Chief of Mission is a retired WAE diplomat on TDY assignment. They are the only ones who can quickly fill in at short notice. 

But at least for now, we need not be too concerned on who gets to flip the coin over there.