Fobs For Everyone: 624,000 More Hours of Productivity at the State Department! Woohoo!

Posted: 4:33 pm EDT

 

Not too long ago, State Department EFM Jen Denoia wrote about the reasonable expectation of family members to have access to the department’s online resources:

Eligible Family Members (EFMs) such as myself are still mired in the same backwards technology that existed when our family joined the State Department 15 years ago. Despite advances such as the development of fobs, a device many employees use to generate passwords for intranet access from off-site computers, EFMs have not been granted access to such tools. While we tend to do most of the post research, we are still reliant upon non-State resources in order to retrieve bidding information when we need it the most.

A year after Secretary Clinton arrived at State (and to this day), there is still no decent online access for family members of State Department employees.  The Foreign Service version of MilitaryOneSource for family members may remain only a dream for the foreseeable future.  In 2009, a senior adviser at the State Department helped justify the “fobs for everyone” by citing that the program “will produce new fewer than 624,000 more hours of productivity by end of year.”

On May 12, 2009, CIO Susan Swart wrote an email to Alec Ross, then State Department senior advisor for innovation:

I met with Pat today and we did discuss expansion of the fob program. He is supportive and asked that we do a decision memo to him. WE need this get decision on funding and longer term strategy but I don’t see this as slowing down an announcement the Secretary might make, we just need to coordinate timing.

A couple days later, Alec Ross sent an email to Cheryl Mills and Jake Sullivan:

We’re going to forward with the doubling of mobile access to email and productivity tools. It’s INSANE that fewer than 1 in 5 state Department are able to access their email or documents when they’re away from their desk.

It has contributed to the 9:00-5:00 culture here and exacerbates the disconnection between D.C. and the missions. This is a good short-term win and by my estimates will produce new fewer than 624,000 more hours of productivity by end of year one which I think is extremely conservative – it assumes just 1.5 additional hour online per employee per week.

Given that those being given the tools are principally foreign service officers and people more senior than the mean average DoS employee, I think this is very reasonable. Will put an evaluative instrument into this to see if I’m correct.

More detail on all this below if you want it.

I should point out that Pat Kennedy and the CIO have been great. This has been one of several instances where they listened, they got it, and they’re moving forward. The CIO said she’d thought of it before, just didn’t know if she could handle the politics. I’m not going to spend a ton of time on our “corporate IT” but in obvious cases like this I’ll keep jumping in.

Last thing — this idea got a lot of attention on The Sounding Board. I propose that HRC respond to the staff (maybe in a quick 60 second video that we post there) saying in effect – Thank you for sharing your thinking. I heard you. Because of you we’re doing this.

Re-enforce that HRC is still listening to the staff.

That same day, Cheryl Mills forwarded the email to HRC:

FYI – we’re going to get a short video from you that we’ll put on our site announcing this. It’s also one of the ideas we can use for how we are reforming the department for the reform committee.

Secretary Clinton replied:

Sounds great but you’ll have to explain to me!

So then Ms. Mills sent the following:

sure — bottom line – you need a special security code to get on line from a computer outside the building. Only 1 in 5 of our employees has gotten the device (fob) that allows you to do this access.

This effort is making sure they get fobs into the hands of more (or all) employees so folks can work from home thereby increasing productivity substantially since the 4 in 5 essentially do no work from home once they leave the building until they get in again b/c they don’t have access to their email.

On May 14, 2009, at 10:20 PM, the Secretary replied:

Got it. Is the other matter fixed. Anything else going on?

Whatever it was she was asking about,  Ms. Mills told her, it was “fixed.”  The rest of the email chain is redacted. Click C05761923 (pdf) to read this emails via foia.state.gov.

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#OPMBreach: Back to Paper SF-86s, No More Social Media at OPM, Scary Movie Chinese Edition

Posted: 2:15 pm EDT

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Related Posts:

 

OPM Hit By Class Action Lawsuit, and Those Phishing Scams You Feared Over #OPMHack Are Real (Corrected)

Posted: 7:16 pm  EDT

 

The largest federal employee union, the American Federation of Government Employees, filed a class action lawsuit today against the Office of Personnel Management, its director, Katherine Archuleta, its chief information officer, Donna Seymour and Keypoint Government Solutions, an OPM contractor.
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A couple of weeks ago, we thought that the “recipe” from the OPM email notification sent to potentially affected employees via email might be copied by online scammers.

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Today, the United States Computer Emergency Readiness Team (US-CERT), part of part of DHS’ National Cybersecurity and Communications Integration Center (NCCIC) issued an alert on phishing campaigns masquerading as emails from the Office of Personnel Management (OPM) or the identity protection firm CSID.

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Senators Perdue and Kaine Sponsor Improving Department of State Oversight Act of 2015

Posted: 12:27 am  EDT

 

Last month, Sen. Perdue, David [R-GA] and Sen. Kaine, Tim [D-VA] introduced S.1527 – Improving Department of State Oversight Act of 2015.  Read the full text of the bill here.  Here is a summary via CRS:

This bill grants competitive status for appointment to a position in the competitive service for which the employee is qualified to any employee of the Special Inspector General for Iraq Reconstruction (SIGIR) who was not terminated for cause, and who completes at least 12 months of service at any time before the termination of the SIGIR on October 5, 2013.

The Secretary of State shall certify to Congress that the Department of State has made reasonable efforts to ensure the integrity and independence of the Office of the Inspector General Information Technology systems.

Each Department entity under the Foreign Service Act of 1980 shall report within five business days to the Inspector General (IG) any allegations of:

  • program waste, fraud, or abuse;
  • criminal or serious misconduct on the part of a Department employee at the FS-1, GS-15, GM-15 level or higher;
  • criminal misconduct on the part of any Department employee; and
  • serious, noncriminal misconduct on the part of any individual who is authorized to carry a weapon, make arrests, or conduct searches (such as conduct that would constitute perjury or material dishonesty, warrant suspension as discipline for a first offense, or result in loss of law enforcement authority).

The IG may investigate such matters.

No Department entity with concurrent jurisdiction over such matters, including the Bureau of Diplomatic Security, may initiate an investigation without first reporting the allegations to the IG.

A Department entity that initiates an investigation of such a matter must fully cooperate with the IG, unless the IG authorizes an exception.

Temporary relaxation of such restrictions may occur in exigent circumstances.

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This bill was referred to the Senate Committee on Foreign Relations which will consider it before sending it to the Senate floor for consideration.  According to govtrack.us, there are 5,343 bills and resolutions currently before the United States Congress. Of those, only about 5% will become law. They must be enacted before the end of the 2015-2017 session (the “114th Congress”).

 

OPM Announces Temporary Suspension of the E-QIP System For Background Investigation

Posted: 12:19 am EDT

 

On June 29, OPM announced the temporary suspension of the online system used to submit background investigation forms.  The system could be offline from 4-6 weeks.  Below via opm.gov:

WASHINGTON, D.C. – The U.S. Office of Personnel Management today announced the temporary suspension of the E-QIP system, a web-based platform used to complete and submit background investigation forms.

Director Katherine Archuleta recently ordered a comprehensive review of the security of OPM’s IT systems. During this ongoing review, OPM and its interagency partners identified a vulnerability in the e-QIP system. As a result, OPM has temporarily taken the E-QIP system offline for security enhancements. The actions OPM has taken are not the direct result of malicious activity on this network, and there is no evidence that the vulnerability in question has been exploited. Rather, OPM is taking this step proactively, as a result of its comprehensive security assessment, to ensure the ongoing security of its network.

OPM expects e-QIP could be offline for four to six weeks while these security enhancements are implemented. OPM recognizes and regrets the impact on both users and agencies and is committed to resuming this service as soon as it is safe to do so.  In the interim, OPM remains committed to working with its interagency partners on alternative approaches to address agencies’ requirements.

“The security of OPM’s networks remains my top priority as we continue the work outlined in my IT Strategic Plan, including the continuing implementation of modern security controls,” said OPM Director Archuleta. “This proactive, temporary suspension of the e-QIP system will ensure our network is as secure as possible for the sensitive data with which OPM is entrusted.”

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Meanwhile, on June 22, AFSA sent a letter to OPM Director Katherine Archuleta with the following requests:

Screen Shot 2015-06-29

via afsa.org (click for larger view)

 

On June 25, AFSA is one of the 27 federal-postal employee coalition groups who urge President Obama to “immediately appoint a task force of leading agency, defense/intelligence, and private-sector IT experts, with a short deadline, to assist in the ongoing investigation, apply more forceful measures to protect federal personnel IT systems, and assure adequate notice to the federal workforce and the American public.”  (read letter here: AFSA Letter sent in conjunction with the Federal-Postal Coalition |June 25, 2015 | pdf)

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“M” Writes Update to State Department Employees Regarding OPM Breach

Posted: 1:36 pm EDT

 

It took 18 days before I got my OPM notification on the PII breach. Nothing still on the reported background investigation breach. OPM says it will notify those individuals whose BI information may have been compromised “as soon as practicable.”  That might not happen until the end of July! The hub who previously worked for State and another agency has yet to get a single notification from OPM. We have gone ahead and put a fraud alert for everyone in the family. What’s next? At the rate this is going, will we soon need fraud alerts for the pets in our household? They have names and passports, and could be targeted for kidnapping, you guys!!

And yes, I’ve watched the multiple OPM hearings now, and no, I could not generate confidence for the OPM people handling this, no matter how hard I try. Click here for the timeline of the various breaches via nextgov.com, some never disclosed to the public.

Still waiting for the White House to do a Tina Fey:

you're all fired

via giphy.com

On June 25, the Under Secretary for Management, Patrick Kennedy sent a message to State Department employees regarding the OPM breach. There’s nothing new on this latest State update that we have not seen or heard previously except the detail from the National Counterintelligence and Security Center (NCSC) at http://www.ncsc.gov (pdf) on how to protect personal information from exploitation (a tad late for that, but anyways …) because Foreign Intelligence Services and/or cybercriminals could exploit the information and target you.

Wait, what did OPM say about families? “[W]e have no evidence to suggest that family members of employees were affected by the breach of personnel data.” 

Via the NCSC:

Screen Shot 2015-06-26

no kidding!

Screen Shot 2015-06-26

you don’t say!

Here is M’s message from June 25, 2015 to State employees. As far as we know, this is the first notification posted publicly online on this subject, which is  good as these incidents potentially affect not just current employees but prospective employees, former employees, retirees and family members.

Dear Colleagues,

I am writing to provide you an update on the recent cyber incidents at the U.S. Office of Personnel Management (OPM) which has just been received.

As we have recently shared, on June 4th, OPM announced an intrusion impacting personnel information of approximately four million current and former Federal employees. OPM is offering affected individuals credit monitoring services and identity theft insurance with CSID, a company that specializes in identity theft protection and fraud resolution. Additional information is available on the company’s website, https://www.csid.com/opm/ and by calling toll-free 844-777-2743 (international callers: call collect 512-327-0705). More information can also be found on OPM’s website: www.opm.gov.

Notifications to individuals affected by this incident began on June 8th on a rolling basis through June 19th. However, it may take several days beyond June 19 for a notification to arrive by email or mail. If you have any questions about whether you were among those affected by the incident announced on June 4, you may call the toll free number above.

On June 12th, OPM announced a separate cyber intrusion affecting systems that contain information related to background investigations of current, former, and prospective Federal Government employees from across all branches of government, as well as other individuals for whom a Federal background investigation was conducted, including contractors. This incident remains under investigation by OPM, the Department of Homeland Security (DHS), and the Federal Bureau of Investigation (FBI). The investigators are working to determine the exact number and list of potentially affected individuals. We understand that many of you are concerned about this intrusion. As this is an ongoing investigation, please know that OPM is working to notify potentially affected individuals as soon as possible. The Department is working extensively with our interagency colleagues to determine the specific impact on State Department employees.

It is an important reminder that OPM discovered this incident as a result of the agency’s concerted and aggressive efforts to strengthen its cybersecurity capabilities and protect the security and integrity of the information entrusted to the agency. In addition, OPM continues to work with the Office of Management and Budget (OMB), the Department of Homeland Security, the FBI, and other elements of the Federal Government to enhance the security of its systems and to detect and thwart evolving and persistent cyber threats. As a result of the work by the interagency incident response team, we have confidence in the integrity of the OPM systems and continue to use them in the performance of OPM’s mission. OPM continues to process background investigations and carry out other functions on its networks.

Additionally, OMB has instructed Federal agencies to immediately take a number of steps to further protect Federal information and assets and improve the resilience of Federal networks. We are working with OMB to ensure we are enforcing the latest standards and tools to protect the security and interests of the State Department workforce.

We will continue to update you as we learn more about the cyber incidents at OPM. OPM is the definitive source for information on the recent cyber incidents. Please visit OPM’s website for regular updates on both incidents and for answers to frequently asked questions: www.opm.gov/cybersecurity. We are also interested in your feedback and questions on the incident and our communications. You can reach out to us at DG DIRECT (DGDirect@state.gov) with these comments.

State Department employees who want to learn additional information about the measures they can take to ensure the safety of their personal information can find resources at the National Counterintelligence and Security Center (NCSC) at http://www.ncsc.gov. The following are also some key reminders of the seriousness of cyber threats and of the importance of vigilance in protecting our systems and data.

Steps for Monitoring Your Identity and Financial Information

  • Monitor financial account statements and immediately report any suspicious or unusual activity to financial institutions.
  • Request a free credit report at www.AnnualCreditReport.com or by calling 1-877-322-8228. Consumers are entitled by law to one free credit report per year from each of the three major credit bureaus – Equifax®, Experian®, and TransUnion® – for a total of three reports every year. Contact information for the credit bureaus can be found on the Federal Trade Commission (FTC) website, www.ftc.gov.
  • Review resources provided on the FTC identity theft website, www.Identitytheft.gov. The FTC maintains a variety of consumer publications providing comprehensive information on computer intrusions and identity theft.
  • You may place a fraud alert on your credit file to let creditors know to contact you before opening a new account in your name. Simply call TransUnion® at 1-800-680-7289 to place this alert. TransUnion® will then notify the other two credit bureaus on your behalf.

Read in full here.

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State Department’s Visa Systems Now Operational at 165 of 220 Posts Worldwide

Posted: 1:56 am  EDT

 

The State Department’s Consular Consolidated Database problems that affected travelers globally is is now back online at 165 of 220 visa issuance posts worldwide.  The latest update does not explain in details the cause of the glitch except to cite the hardware issue.  It also says that service was restored “using a redundant, secondary backup system and other sources.”  It does not explain what “other sources” mean but if it took at least 9 days to get that redundant, secondary back-up system to kick in, that’s not a very good system.

The Consular Affairs-issued FAQ asks how many people were affected by this outage? The answer it provides to this question is neither here nor there.  Folks, if you can’t answer your own question, please don’t include it.

According to travel.state.gov, the average visa applications processed every day worldwide is 50,000 x 9 days (June 9-19)=450,000 + 25,000 (half the average daily applications) x 4 days (June 22-25) = 100,000. Total number potentially affected 550,000.  Is that close enough?

The June 25 update says that if systems had been operating normally, posts would have issued approximately 540,000 visas since the outage started. Whoa! Help us out here. What kind of refusal/approval rates are we looking at here? That 540,000 figure is a little hinky because not all applicants who apply are issued visas. If it would have issued 540,000  visas, what would have been the total number of applicants?  Note that all of them must pay the visa fees. We estimate that the USG loss from this latest glitch is between $72 to $84 million (average daily applications globally x no. of days x $160 visa fee). Is that too low?

Meanwhile, StarrFMonline.com reported that the US Embassy in Accra, has “dismissed reports that it is ripping Ghanaians off by accepting visa fees in spite of the visa issuance imbroglio that has hit US embassies across the world.” The consular section chief  had to explain that “if anybody was refused a visa, that was because of the case and has nothing to do with our technical issues.”

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On June 24, the Bureau of Consular Affairs reports that 50 posts, representing nearly 73 percent of its  nonimmigrant visa demand worldwide, are back online and issuing visas.  It also says that “posts overseas have issued more than 150,000 non-immigrant visas since June 9.” And that for context, if systems had been operating normally, posts would have issued approximately 450,000 visas during the June 9-23 timeframe.

On June 25, the Bureau of Consular Affairs reports that 165 posts, representing more than 85 percent of nonimmigrant visa demand worldwide, are now online and issuing visas.  The update says that if systems had been operating normally, posts would have issued approximately 540,000 visas since the outage started.

Via travel.state.gov, June 25 update:

Visa Systems Issues

  • The Bureau of Consular Affairs reports that 165 posts, representing more than 85 percent of our nonimmigrant visa demand worldwide, are now online and issuing visas. 

  • Posts overseas issued more than 82,000 visas on June 24. 

  • Posts overseas have issued more than 238,000 non-immigrant visas this week. For context, if systems had been operating normally, posts would have issued approximately 540,000 visas since the outage started. 

  • We will continue to bring additional posts online until connectivity with all posts is restored. All posts worldwide are now scheduling interviews with applicants, including with those who applied after the systems problems began on June 9.

  • We deeply regret the inconvenience to travelers who are waiting for visas, as well as their families and U.S. businesses that have been affected.

  • We continue to post updates to our website, travel.state.gov.

 

Q: Reports indicate that your backlog is 700,000 visas. Is this accurate?

No. While there is a large backlog of cases to clear, it never approached that level, and we have already made good progress issuing those visas. Many posts are working overtime this week and during the upcoming weekend, and we expect to eliminate the backlog in a week or less.


Q: How old is this equipment? And does the age of the equipment and the need to have so many repairs to the hardware mean that this equipment should have been replaced? Is this a funding issue at the base of it?

The hardware that impacted the biometrics system is several years old. The Department was working to move the biometrics system off of this hardware.

The operational requirements to keep this database running for domestic and overseas passport and visa issuances caused delays in upgrading the database according to our planned maintenance schedule.

We have been working to upgrade our systems over the past year.

We will move ahead with planned migration and systems upgrades as soon as we fully restore service.

Q: How did you restore service?

We restored service using a redundant, secondary backup system and other sources. That data allowed us to begin to re-connect posts to the affected portion of the system and synchronize biometric data. This system is running on newer hardware, and has a synchronized standby system in a different Department data center.

In parallel, we are continuing to restore data from backups and overseas post databases. This process is ongoing.

Q: Do you know whether this is equipment that was acquired directly by the State Department, or was this acquired through a third-party contractor?

The equipment was acquired by the Department of State.

Q: How many people were affected by this outage?

During the past two weeks, consular sections have continued to interview travelers who applied June 8 or earlier. Those posts reconnected to our system are now issuing visas for those applicants.

Q: How are cases being prioritized?

We continue to facilitate urgent cases for those individuals who need to travel imminently, and will continue to do so until the systems are normal.

We apologize to travelers and recognize that this has caused hardship to some individuals waiting for visas as well as families and employers.

Q: What about the foreign agricultural workers (H2A visa holders?)

More than 2,500 temporary or seasonal workers have been issued new visas in Mexico since last week.

We will continue to prioritize H-2 applicants as our systems return to normal, and issue as many approved cases as possible. However, we will not be able to process these as quickly as we typically do until our systems are functioning normally. We continue to ask that any employers with urgent needs contact the post which is processing their applicants and we will do everything we can to facilitate the cases.

We are no longer asking CBP to provide Port of Entry waivers, as we have now begun issuing visas at border posts.

Visa applicants, including agricultural workers, who have not received a visa should not report to the border. Please contact the nearest embassy or consulate.

Read more here.

CCD Visa Update: 22 Posts Accounting For About Half of the Global Visa Volume Now Reconnected

Posted: 1:23 am  EDT

 

On June 19, the Capital Press covering agriculture news in the western states reported that after a nine-day delay, the State Department began issuing visas again for Mexican farmworkers stranded at the U.S.-Mexican border wanting to head north for jobs. Visas were reportedly issued June 17 for a majority of some 200 people headed to Washington state to work in cherry harvest and other tree fruit work, according to Dan Fazio, director of the Washington Farm Labor Association in Olympia. The WAFLA posted its request for waiver of the visa requirement online here (pdf).

The update on the CCD glitch late last week said that 750 seasonal workers were issued visas as well as 1500 individuals with humanitarian cases. We asked CA about this since even us found this a tad confusing.  The earlier announcement said that the hardware glitch made it impossible to issue visas at this time. We requested confirmation that the seasonal workers and humanitarian cases who were “issued visas” were actually issued visa waivers. And if that was not the case, how was it possible to issue visas to these applicants if the hardware issues had yet to be fixed?

The Bureau of Consular Affairs has posted a June 22 update on the Consular Consolidated Database problems.  The update below does not specifically answer our questions but it indicates some development.  Note that the 22 posts are not identified in the update (which appears frustrating for consular clients venting on Facebook).  Visa applications affected are those submitted  on or after June 9.  With average global applications at 50,000 a day, this latest CCD glitch potentially affected about 450,000 visa applicants worldwide from June 9 – June 19. Whoa! Is that like $72 million in the last two weeks alone?

Here are the top 10 NIV issuance posts from FY2014. So these ten posts presumably have already been reconnected. We’re missing the next 12 posts that are also back online; hopefully, all 172 posts will be back online before too long.

Top Nonimmigrant (Temporary) Visa Issuance Posts | FY2014

Top Nonimmigrant (Temporary) Visa Issuance Posts | FY2014 (click for larger view)

Update below via travel.state.gov:

Visa Systems Issues

  • The Bureau of Consular Affairs is in the process of resolving technical problems with our visa systems. Though some progress has been made, biometric data processing has not been fully restored.
  • Our team continues to work on this 24/7 to restore the systems to full functionality.
  • As of noon today, 22 posts have been reconnected, representing about half of the global nonimmigrant visa volume.
  • We will continue to bring additional posts online until connectivity with all posts is restored.
  • Last week, nearly 1,250 temporary or seasonal workers who had been issued visas in the past were issued new visas in Mexico, and we have issued more than 3,000 visas globally for urgent and humanitarian travel.
  • We deeply regret the inconvenience to travelers and recognize the hardship to those waiting for visas, and in some cases, their family members or employers in the United States.
  • We continue to post updates to our website, travel.state.gov.

Q: How long before you restore full system functionality?

  • Public and private sector experts are making progress in correcting the visa problem, and we are striving to have the system fully reconnected sometime this week.
  • As of noon today, 22 posts have been reconnected, representing about half of the global nonimmigrant visa volume. All our servers appear to be stable. There is a large backlog of cases to clear, but we have already made good progress. We will continue to bring additional posts online until connectivity with all posts is restored.
  • Overseas and domestic passports are being issued.

Q: How many travelers are affected by this outage?

  • Most posts were able to handle visa interviews and some visa printing as usual through the end of last week. This week, many posts have rescheduled visa appointments.
  • We handle an average of 50,000 applications daily worldwide. Many applicants do not have immediate travel plans, and will receive visas in time for planned trips. We are prioritizing urgent medical and other humanitarian cases.

Q: Once operational, how will cases be prioritized?

  • We are already prioritizing urgent humanitarian cases and temporary agricultural workers. Once the systems are fully operational, we will work as quickly as possible to clear the backlog of pending visa cases.
  • We apologize to travelers and recognize that this has caused hardship to some individuals waiting for visas.

Q: What about domestic passports?

  • Domestic passport operations are functioning, with some processing delays. These technical problems have affected the intake of some mailed applications and same-day service at our passport agencies; however, we continue to issue routine and expedited passports to U.S. citizens for all overseas travel needs.

Q: What about overseas passports?

  • Overseas passport applications are being processed. There have been delays in some cases, but posts overseas are able to issue emergency passports in urgent cases.

Q: What about the foreign agricultural workers (H2A visa holders?)

  • We issued nearly 1,250 H-2 visas for agricultural and temporary workers last week. These are applicants whose biometric data was captured before the systems went down.
  • Additionally over the weekend we worked with DHS/CBP to facilitate the entry of more than 250 H-2 workers to travel to their places of employment in the United States.
  • CBP has agreed to give cases processed through the U.S. Department of State due consideration. However, no visa applicant, including agricultural workers, should report to the border without first having applied for a visa and having been processed through an embassy or consulate.
  • Based on this weekend’s systems progress, we are currently rescheduling more than 1,500 H-2 visa applicants who were unable to be interviewed last week because of systems problems.

Related posts:

State Dept’s Overseas Passport and Visa Systems Hit By Glitch Again, Suspends Issuance.
State Dept’s Consular Database Problems Dash Plans, Dreams … Also Cost Up to $1M/Day in California

State Department to Get a Holodeck to Train U.S. Diplomats, Star Trek Replicator Not Included

Posted: 2:17 am  EDT

 

The Foreign Service Institute will soon have an  Immersive Virtual Environment to train our diplomats.  The solicitation calls it a “Holodeck Projection Solution” and it is an intended addition to the school’s Innovation Lab.

Really, something like this?

 

In early 2014, Wired reported that the Army Contracting Command issued a Sources Sought notice for companies interested in demonstrating “mature technologies” for military training.  The report noted that Northrop Grumman thinks its Virtual Immersive Portable Environment (VIPE) Holodeck just may be the answer.  The VIPE Holodeck 360 degree virtual training system provides users with a high-fidelity immersive environment with a variety of mission-centric applications, including simulation and training, mission rehearsal and data visualization. The VIPE Holodeck can support live, virtual and constructive simulation and training exercises including team training, cultural and language training and support for ground, air and remote platform training.

The U.S. Army required  white paper and demo from interested companies with the requirement spelled out here.

The announcement said that the Army lacked the capability to rapidly assess, adapt and replicate the complex nature of the operational environment and applicable Joint, Interagency, International, Multinational (JIIM) enablers to conduct realistic training and develop adaptive Leaders at Home Station. Associated Areas of interest for NIE 15.1 Include:

Provide an Augmented Reality (AR) capability that can be utilized by individual Soldiers or Small units (Company & below) to integrate (simulated) Joint and other combined arms enablers (e.g., indirect/FA fires, aerial delivery of supplies, CAS) during live training events, (with the ability to support multi-echelon training at Home Station when required).

It looks like, the U.S. Army was actually looking not only into the capability gaps, it also knows what that immersive virtual environment will be used for.

We can’t say the same for the State/FSI solicitation for a holodeck.

FSI will have an  Immersive Virtual Environment to train our diplomats but it does not say what kind of immersive training it will be used for. It requires vendor to “provide any necessary training” but does not identify what training content is required.  Is this for an immersive congressional hearing environment?  Language training? Death notification simulations for non-consular officers working as duty officers? Will our diplomats be doing intergalactic diplomatic negotiations on alien planets?  The solicitation does not say.  What’s next?  A follow-up solicitation for vendors to write virtual environment simulations for diplomats? A solicitation for the script for those simulations?

Here’s a clip from The Void, a company that says “you will walk into new dimensions and experience worlds without limits. From fighting intergalactic wars on alien planets, to casting spells in the darkest of dungeons, THE VOID presents the future of entertainment. Only limited by imagination, our advanced Virtual-Reality technologies allow you to see, move, and feel our digital worlds in a completely immersive and realistic way.”

Folks, please let us know when the FSI cafeteria gets a replicator.

 

Via fedbiz:

The Foreign Service Institute (FSI) is the Federal Government’s primary training institution for officers and support personnel of the U.S. foreign affairs community, preparing American diplomats and other professionals to advance U.S. foreign affairs interests overseas and in Washington. At the George P. Shultz National Foreign Affairs Training Center (NFATC), the FSI provides more than 450 courses, including some 70 foreign languages, to more than 50,000 enrollees a year from the State Department and more than 40 other government agencies and the military service branches.

The NFATC is seeking to have an Immersive Virtual Environment display capability added to its Innovation Lab classroom.

Holodeck Projection Solution

FSI has a space that has three walls arranged in a U-shape with 90° angles between each wall. Each wall is approximately 15ft long by 8ft in height. The vendor will provide a solution to project images on three walls (surfaces) in order to produce an immersive space for training.

The solution must include the following:

• A source computer capable of processing, rendering, and outputting high-end digital video and graphics.

• The source computer must have the ability to have a WiFi network connection, run on latest version of its operating system, and be capable of outputting four (4) video feeds each 1920×1080 or greater; three for the walls/surfaces and one for local monitoring.

• Video processing must…

* Accommodate to the angles in the U shape layout and adjust for the perspective change (i.e. a “wrapped” image). The system must display images from the perspective of a viewer standing in the center of the U as they look around them.

* Be able to show content independently and in a variety of combinations. (i.e. a separate image on each surface simultaneously; two images split between the three surfaces; and other combinations.)

• An audio solution for the immersive space driven from the controlling PC.

• The walls painted or finished with a suitable projection surface.

• Projectors placed so as to minimize shadows from people standing in the immersive environment.

•Projectors with a native resolution of 1920×1080 or greater and a contrast ratio of 2000 to 1 or greater.

This requirement will include all necessary projection equipment, mounts, PC, installation, cabling, wall plates, video processing and wall surface paint/material for a turnkey room.

• Vendor will document all cabling & design and present to FSI in an editable electronic & printed format when the work is completed.

• Vendor will document all equipment serial information and present to FSI in an electronic format (MS Excel or equivalent) when work is completed.

•  Vendor shall provide any necessary training.

Paging Starfleet, is this all you need for a holodeck?

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Social Media Security Screening Is Here: OPM to Make Sole Source Award For Use in Background Investigation

Posted: 1:01 am  PDT

 

Last September, Mike Kelly, the Republican Representative for Pennsylvania’s 3rd congressional district introduced the Enhanced Security Clearance Act of 2014 (HR 5482) aimed at the implementation of enhanced personnel security programs which requires agency programs to “integrate information from government, publicly available, and commercial data sources, consumer reporting agencies, and social media.”

Mr. Kelly told ZDNet, “In particular, the bill will update government background checks to include an applicants’ publicly available electronic data including social media accounts such as Facebook and Twitter.” This bill was introduced on September 16, 2014, in a previous session of Congress, but was not enacted.

Well, the bill may have died but it was only a matter of time before social media content becomes part of the federal background investigation.

The Federal Investigative Services (OPM-FIS) provides investigative products and services for over 100 Federal agencies to use as the basis for suitability and security clearance determinations. OPM provides over 90% of the Government’s background investigations, conducting over two million investigations a year.

On June 17, the Office of Personnel Management, Federal Investigative Service (FIS), PIC Acquisitions Team, published a “Notice of Intent to Sole Source – PAEI Reports” to Social Intelligence, a company headquartered in California.  Social media content is now officially called Publicly Available Electronic Information (PAEI). If we’re reading this correctly, it looks like there already are pilot projects with the same company conducted with the U.S. Army, the Office of Director of National Intelligence (ODNI), the Department of State and the National Reconnaissance Office.

Below is the published notice via fedbiz:

It is the intention of the agency to award a firm-fixed price agreement to Social Intelligence for publicly available electronic information (PAEI) reports. This is not a solicitation for quotations, but rather a notice of the agency’s intent to make a sole source award to Social Intelligence.

The U.S. Office of Personnel Management (OPM) Federal Investigative Services (FIS) seeks to award a firm-fixed price agreement to Social Intelligence who will conduct searches of multiple sources of PAEI in an automated manner and provide complete, accurate, standardized reports to OPM-FIS when searches result in information pertinent to Subjects of Investigation.

OPM-FIS is participating in a set of pilot projects with other federal investigative service providers to evaluate the use of PAEI in the background investigative process. This acquisition will provide 400 PAEI reports over a period of approximately 6-9 months for a sample population of investigations to assess the OPM-FIS operational end-to-end process and relevancy to the investigation along with the effects of quality, costs and timeliness. The vendor must also provide high level training on how to review and analyze the PAEI reports and also provide customer and technical support 24×7 until 400 PAEI reports have been provided to OPM-FIS.

Social Intelligence is the only source that possesses knowledge and expertise obtained through participation in other high level government PAEI pilot projects, to include pilots with the U.S. Army, the Office of Director of National Intelligence (ODNI), the Department of State and the National Reconnaissance Office. Social Intelligence is the only one available whose product will result in a consistent and accurate comparative analysis between results of the OPM-FIS pilot and other government agencies’ pilots. This vendor’s personnel have experience with and have received training on the personnel security process and the thirteen adjudicative guidelines due to participation in previous government pilots. Such experience is required in order to appropriately identify issues containing relevant adjudicative information. Only data that meets the adjudicative guidelines will be collected and retained by OPM-FIS.

This vendor was deemed a consumer reporting agency (CRA) by the Federal Trade Commission, as defined by the Fair Credit Reporting Act. As of January 2013, the vendor was the only social media background screening company designated as a CRA. This designation is important as the FTC has ruled that CRAs must take reasonable steps to ensure the maximum possible accuracy of the information reported from social media sites. All of the above make Social Intelligence a unique source that would provide the best solution with the least risk to the government for this pilot.

According to its website, Social Intelligence (http://www.socialintel.com) “provides social media data, tools, and reports to commercial and Government organizations. Headquartered in Santa Barbara, Calif., the company has developed a unique suite of products including employment background screenings, insurance claims investigations, corporate due diligence, and Government services. … Social Intelligence was created to provide companies and governmental organizations publicly available online information, while ensuring this data is used appropriately and legally.” It provides the following services:

  • Social Intelligence’s Social Monitoring & Evaluation solutions provide a powerful and cost-effective way to monitor and evaluate an individual’s ongoing online activity across the deep web.
  • Social Intelligence’s groundbreaking research into online identity science and its implications allows companies to confidently rely on social media and internet data. A fully automated capability, Social Intelligence’s proven, proprietary Identity Resolution algorithm identifies, matches, and scores aggregated publicly available online information, the first of multiple steps to solidify data veracity.

On it’s website, the company talks about “the opportunity at hand”  — apparently 64 million people are unscorable by traditional credit scores and 55% of millennials are willing to share their data in exchange for discounts.

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