This report is based on the Federal Employee Viewpoint Survey (FEVS), a tool that “measures employees’ perceptions of whether, and to what extent, conditions characterizing successful organizations are present in their agencies.” The full report is available here.
The largest federal employee union, the American Federation of Government Employees, filed a class action lawsuit today against the Office of Personnel Management, its director, Katherine Archuleta, its chief information officer, Donna Seymour and Keypoint Government Solutions, an OPM contractor.
On June 29, OPM announced the temporary suspension of the online system used to submit background investigation forms. The system could be offline from 4-6 weeks. Below via opm.gov:
WASHINGTON, D.C. – The U.S. Office of Personnel Management today announced the temporary suspension of the E-QIP system, a web-based platform used to complete and submit background investigation forms.
Director Katherine Archuleta recently ordered a comprehensive review of the security of OPM’s IT systems. During this ongoing review, OPM and its interagency partners identified a vulnerability in the e-QIP system. As a result, OPM has temporarily taken the E-QIP system offline for security enhancements. The actions OPM has taken are not the direct result of malicious activity on this network, and there is no evidence that the vulnerability in question has been exploited. Rather, OPM is taking this step proactively, as a result of its comprehensive security assessment, to ensure the ongoing security of its network.
OPM expects e-QIP could be offline for four to six weeks while these security enhancements are implemented. OPM recognizes and regrets the impact on both users and agencies and is committed to resuming this service as soon as it is safe to do so. In the interim, OPM remains committed to working with its interagency partners on alternative approaches to address agencies’ requirements.
“The security of OPM’s networks remains my top priority as we continue the work outlined in my IT Strategic Plan, including the continuing implementation of modern security controls,” said OPM Director Archuleta. “This proactive, temporary suspension of the e-QIP system will ensure our network is as secure as possible for the sensitive data with which OPM is entrusted.”
Meanwhile, on June 22, AFSA sent a letter to OPM Director Katherine Archuleta with the following requests:
via afsa.org (click for larger view)
On June 25, AFSA is one of the 27 federal-postal employee coalition groups who urge President Obama to “immediately appoint a task force of leading agency, defense/intelligence, and private-sector IT experts, with a short deadline, to assist in the ongoing investigation, apply more forceful measures to protect federal personnel IT systems, and assure adequate notice to the federal workforce and the American public.” (read letter here: AFSA Letter sent in conjunction with the Federal-Postal Coalition |June 25, 2015 | pdf)
“A director of a regional diplomatic courier office has openly expressed he does not want to hire “women of childbearing age”. He achieves this by carefully examining candidates’ resumes when hiring to fill an EFM position. BBag, can you stop this stupidity, considering it’s from an FS-1?”
EFM – eligible family member FS01 – the highest rank in the regular Foreign Service, last step before the Senior Foreign Service; equivalent to a full Colonel in the military
Why this is more than just stupid? SCOTUS:
The Supreme Court decides International Union, UAW v. Johnson Controls and addresses the issue of fetal hazards. In this case, the employer barred women of childbearing age from certain jobs due to potential harm that could occur to a fetus. The Court rules that the employer’s restriction against fertile women performing “dangerous jobs” constitutes sex discrimination under Title VII. The Court further rules that the employer’s fetal protection policy could be justified only if being able to bear children was a bona fide occupational qualification (BFOQ) for the job. The fact that the job posed risk to fertile women does not justify barring all fertile women from the position.
The Supreme Court in Phillips v. Martin Marietta Corp. holds that Title VII’s prohibition against sex discrimination means that employers cannot discriminate on the basis of sex plus other factors such as having school age children. In practical terms, EEOC’s policy forbids employers from using one hiring policy for women with small children and a different policy for males with children of a similar age.
In Gibson v. West, the Supreme Court endorses EEOC’s position that it has the legal authority to require that federal agencies pay compensatory damages when EEOC has ruled during the administrative process that the federal agency has unlawfully discriminated in violation of Title VII.
It took 18 days before I got my OPM notification on the PII breach. Nothing still on the reported background investigation breach. OPM says it will notify those individuals whose BI information may have been compromised “as soon as practicable.” That might not happen until the end of July! The hub who previously worked for State and another agency has yet to get a single notification from OPM. We have gone ahead and put a fraud alert for everyone in the family. What’s next? At the rate this is going, will we soon need fraud alerts for the pets in our household? They have names and passports, and could be targeted for kidnapping, you guys!!
And yes, I’ve watched the multiple OPM hearings now, and no, I could not generate confidence for the OPM people handling this, no matter how hard I try. Click here for the timeline of the various breaches via nextgov.com, some never disclosed to the public.
Still waiting for the White House to do a Tina Fey:
On June 25, the Under Secretary for Management, Patrick Kennedy sent a message to State Department employees regarding the OPM breach. There’s nothing new on this latest State update that we have not seen or heard previously except the detail from the National Counterintelligence and Security Center (NCSC) at http://www.ncsc.gov (pdf) on how to protect personal information from exploitation (a tad late for that, but anyways …) because Foreign Intelligence Services and/or cybercriminals could exploit the information and target you.
Here is M’s message from June 25, 2015 to State employees. As far as we know, this is the first notification posted publicly online on this subject, which is good as these incidents potentially affect not just current employees but prospective employees, former employees, retirees and family members.
I am writing to provide you an update on the recent cyber incidents at the U.S. Office of Personnel Management (OPM) which has just been received.
As we have recently shared, on June 4th, OPM announced an intrusion impacting personnel information of approximately four million current and former Federal employees. OPM is offering affected individuals credit monitoring services and identity theft insurance with CSID, a company that specializes in identity theft protection and fraud resolution. Additional information is available on the company’s website, https://www.csid.com/opm/ and by calling toll-free 844-777-2743 (international callers: call collect 512-327-0705). More information can also be found on OPM’s website: www.opm.gov.
Notifications to individuals affected by this incident began on June 8th on a rolling basis through June 19th. However, it may take several days beyond June 19 for a notification to arrive by email or mail. If you have any questions about whether you were among those affected by the incident announced on June 4, you may call the toll free number above.
On June 12th, OPM announced a separate cyber intrusion affecting systems that contain information related to background investigations of current, former, and prospective Federal Government employees from across all branches of government, as well as other individuals for whom a Federal background investigation was conducted, including contractors. This incident remains under investigation by OPM, the Department of Homeland Security (DHS), and the Federal Bureau of Investigation (FBI). The investigators are working to determine the exact number and list of potentially affected individuals. We understand that many of you are concerned about this intrusion. As this is an ongoing investigation, please know that OPM is working to notify potentially affected individuals as soon as possible. The Department is working extensively with our interagency colleagues to determine the specific impact on State Department employees.
It is an important reminder that OPM discovered this incident as a result of the agency’s concerted and aggressive efforts to strengthen its cybersecurity capabilities and protect the security and integrity of the information entrusted to the agency. In addition, OPM continues to work with the Office of Management and Budget (OMB), the Department of Homeland Security, the FBI, and other elements of the Federal Government to enhance the security of its systems and to detect and thwart evolving and persistent cyber threats. As a result of the work by the interagency incident response team, we have confidence in the integrity of the OPM systems and continue to use them in the performance of OPM’s mission. OPM continues to process background investigations and carry out other functions on its networks.
Additionally, OMB has instructed Federal agencies to immediately take a number of steps to further protect Federal information and assets and improve the resilience of Federal networks. We are working with OMB to ensure we are enforcing the latest standards and tools to protect the security and interests of the State Department workforce.
We will continue to update you as we learn more about the cyber incidents at OPM. OPM is the definitive source for information on the recent cyber incidents. Please visit OPM’s website for regular updates on both incidents and for answers to frequently asked questions: www.opm.gov/cybersecurity. We are also interested in your feedback and questions on the incident and our communications. You can reach out to us at DG DIRECT (DGDirect@state.gov) with these comments.
State Department employees who want to learn additional information about the measures they can take to ensure the safety of their personal information can find resources at the National Counterintelligence and Security Center (NCSC) at http://www.ncsc.gov. The following are also some key reminders of the seriousness of cyber threats and of the importance of vigilance in protecting our systems and data.
Steps for Monitoring Your Identity and Financial Information
Monitor financial account statements and immediately report any suspicious or unusual activity to financial institutions.
Request a free credit report at www.AnnualCreditReport.com or by calling 1-877-322-8228. Consumers are entitled by law to one free credit report per year from each of the three major credit bureaus – Equifax®, Experian®, and TransUnion® – for a total of three reports every year. Contact information for the credit bureaus can be found on the Federal Trade Commission (FTC) website, www.ftc.gov.
Review resources provided on the FTC identity theft website, www.Identitytheft.gov. The FTC maintains a variety of consumer publications providing comprehensive information on computer intrusions and identity theft.
You may place a fraud alert on your credit file to let creditors know to contact you before opening a new account in your name. Simply call TransUnion® at 1-800-680-7289 to place this alert. TransUnion® will then notify the other two credit bureaus on your behalf.
OPM, in the FAQ section of the CSID website, declares that our family members were “not affected by this breach. The only data potentially exposed as a result of this incident is your personal data.” Thus, our family members cannot use the credit monitoring and identity theft protection services. But wait. My spouse’s name, date of birth, place of birth, passport number, and social security number were listed in my SF-86. And my SF-86 has been compromised. So hasn’t my spouse been “affected” by this breach, too?
So far no one has been fired, no one has accepted responsibility for the breach, and the OPM notification letter says, “Nothing in this letter should be construed as OPM or the U.S. Government accepting liability for any of the matters covered by this letter or for any other purpose.”
We are presuming that the notice below to U.S. passport applicants regarding compromised personal information is related to the case in Houston since it refers passport applicants to DOJ for further details. We do not think this is related to the current technical problems with visa/passport issuances.
Letter Regarding Compromised Personal Information | JUNE 5, 2015
The U.S. Department of State mailed letters on June 9 to a limited number of U.S. passport customers whose personal information may have been compromised. The letter provides specific details regarding the breach of personal information, how to contact us for further assistance, and guidance on how to protect yourself from identity theft.
The Department has taken immediate action to help protect you. The letter mentions an offer from the Department to sign-up for one year of free credit monitoring services. This service monitors your credit records at all 3 credit reporting agencies and notifies you when there are certain changes to your credit bureau file(s). In addition, the identity theft insurance policy will reimburse you for certain out-of-pocket expenses and lost wages in the event you are a victim of identity theft. We have also flagged your U.S. passport record in our databases to prevent others from using your identity to renew or replace your passport. Your U.S. passport is still valid for international travel.
We apologize for any inconvenience and concern this incident may cause you. We are thoroughly examining our information security systems and procedures to safeguard against unauthorized access of passport records.
Customers requesting more details on this case should contact the U.S. Department of Justice at the number or website address provided in their notification letter.
The case USA v. McClendon et al, criminal case #: 4:15-cr-00233-1 is set for jury selection and trial on October 13, 2015 in the U.S. District Court of the Southern District of Texas (Houston).
AFSA has now issued a notice to its membership on the OPM data breach. Below is an excerpt:
On Thursday June 4, the Office of Personnel Management (OPM) became aware of a cybersecurity incident affecting its systems and data. AFSA subsequently learned that the Personally Identifiable Information (PII) of many current and former federal employees at the foreign affairs agencies have been exposed as a result of this breach.
The most current information provided to AFSA indicates the following: Most current, former and prospective federal employees at ALLforeign affairs agencies have been affected by this breach. That includes the State Department, USAID, FCS, FAS, BBG and APHIS. OPM discovered a new breach late last week which indicates that any current, former or prospective employee for whom a background investigation has been conducted is affected.
In the coming weeks, OPM will be sending notifications to individuals whose PII was potentially compromised in this incident. The email will come from email@example.com it will contain information regarding credit monitoring and identity theft protection services being provided to those federal employees impacted by the data breach. In the event OPM does not have an email address for the individual on file, a standard letter will be sent via the U.S. Postal Service. All the foreign affairs agencies suggest that those affected should contact the firm listed below. Members of the Foreign Commercial Service may additionally contact Commerce’s Office of Information Security at firstname.lastname@example.org.
As a note of caution, confirm that the email you receive is, in fact, the official notification. It’s possible that malicious groups may leverage this event to launch phishing attacks. To protect yourself, we encourage you to check the following:
The email is sent exclusively to your work email address. No other individuals should be in the To, CC, or BCC fields.
The email subject should be exactly “Important Message from the U.S. Office of Personnel Management CIO”.
Do not click on the included link. Instead, record the provided PIN code, open a web browser, manually type the URL http://www.csid.com/opm into the address bar and press enter. You can then use the provided instructions to enroll using CSID’s Web portal.
The email should not contain any attachments. If it does, do not open them.
The email should not contain any requests for additional personal information.
The official email should look like the sample screenshot below.
image via afsa.org
Additional information has been made available on the company’s website, www.csid.com/opm, and by calling toll-free 844-777-2743 (International callers: call collect 512-327-0705).
Agency-Specific Points of Contact:
If you have additional questions, contact AFSA’s constituency vice presidents and representatives:
Of course, the security freeze does not solve the problem if the intent here goes beyond stealing USG employees’ identities. If the hackers were after the sensitive information contained in the background investigations, for use at any time in the future, not sure that a credit freeze, credit monitoring and/or ID thief protection can do anything to protect our federal employees.
Security clearance investigations, by their very nature, expose people’s darkest secrets — the things a foreign government might use to blackmail or compromise them such as drug and alcohol abuse, legal and financial troubles and romantic entanglements. (via)
I understand why the USG has to show that it is doing something to address the breach but — if a foreign government, as suspected, now has those SF-86s, how can people protect themselves from being compromised? If this is not about compromising credit, or identities of USG employees but about secrets, credit monitoring and/or ID thief protection for $20 Million will be an expensive but useless response, wouldn’t it?
On May 28, just days before the OPM breach was reported, OPM issued a solicitation for OPM Privacy Act Incident Services. The services required include 1) notification services, 2) credit report access services, 3) credit monitoring services, 4) identity theft insurance and recovery services, and 5) project management services. According to the solicitation, these services will be offered, at the discretion of the Government, to individuals who may be at risk due to compromised Personally Identifiable Information (PII). The $20,760,741.63 contract for Call 1 was awarded to Winvale Group, LLC (http://winvale.com) on June 2 but was published on fedbiz on June 5, the day after the breach was reported. Call 1 contract includes services to no more than 4 million units/employees.
For security reasons, OPM cannot publicly discuss specifics of the systems that might be affected by the compromise of personnel data. Additionally, due to the ongoing FBI investigation, it would be inappropriate to publicly provide information that may impact current work by law enforcement. OPM has added additional security controls to better protect overall networks and systems and the data they store and process.
What personal information was compromised?
OPM maintains personnel records for the Federal workforce. The kind of data that may have been compromised in this incident could include name, Social Security Number, date and place of birth, and current and former addresses. The communication to potentially affected individuals will state exactly what information may have been compromised.
Why didn’t OPM tell affected individuals about the loss of the data sooner?
OPM became aware of an intrusion in April 2015. OPM worked with the DHS’s Computer Emergency Readiness Team (US-CERT) as quickly as possible to assess the extent of the malicious activity and to identify the records of individuals who may have been compromised. During the investigation, OPM became aware of potentially compromised data in May 2015. With any such event, it takes time to conduct a thorough investigation, and identify the affected individuals.
It is important to note that this is an ongoing investigation that could reveal additional exposure; if that occurs, OPM will conduct additional notifications as necessary. Protecting the integrity of the information entrusted to the Office of Personnel Management is the agency’s highest priority.
I did not receive a letter stating that my information was compromised, but feel that I should have. Can you help me?
OPM is aware of the affected data and the networks and the data on which it resides. OPM will begin sending notifications to individuals whose PII may have been compromised on June 8, 2015. These notifications will take place on a rolling basis through June 19, 2015.
What are the risks of identity theft with the information that was compromised?
Receiving a letter does not mean that the recipient is a victim of identity theft. OPM is recommending that people review their letters and the recommendations provided. In order to mitigate the risk of fraud and identity theft, OPM will offer credit report access, credit monitoring and identify theft insurance and recovery services at no cost to them, through CSID®. This comprehensive, 18-month membership includes credit monitoring and $1 million in identity theft protection services.
How long will it take to inform all the potential victims involved in the incident?
OPM will begin conducting notifications to affected individuals using e-mail and/or USPS First Class mail on June 8, 2015 and will continue notifications on a rolling basis through June 19, 2015.
Can my [family member] also receive services if he/she is part of my file/records?
Your [family member] was not affected by this breach. The only data potentially exposed as a result of this incident is your personal data.
To see the full list of Frequently Asked Questions, click here. This is not dated, and it does not include any information on the potential breach of security clearance data.
If SF-86s are compromised, wouldn’t the breach potentially could also affect family members?