M. André Goodfriend has served as Deputy Chief of Mission at the U.S. Embassy in Budapest since August 2013 . Pending the confirmation of the new ambassador, he was Embassy Budapest’s chargé d’affaires. Last month, he tweeted this:
Preparing to welcome Ambassador Bell this week. Anticipating many opportunities for positive, constructive movement forward in relations.
On February 13, less than a month after Ambassador Bell’s arrival in Budapest, Mr. Goodfriend tweeted this:
Friends, not as an official, but a person, I am overwhelmed by warm farewells. Honored to have been with you. Thank you. Viszontlátásra — M. Andre Goodfriend (@GoodfriendMA) February 13, 2015
Politics.hu notes that the embassy’s twitter feed had not acknowledged Goodfriend’s departure. Neither the embassy website nor its Facebook page carried any announcement about his departure prompting an FB user to write:
No post about Mr. Goodfriend leaving Budapest? Why not? He has become a sort of iconic figure representing the tolerant and smart politics, which has been missing in and around Hungarian leadership. I think that it is a mistake to let him go. His political wisdom, experience and insight will be missed, I am sure.
Mr. Goodfriend is a career diplomat, and the typical length of assignments, particularly in European posts like Budapest is three years. Budapest is a 5% COLA post, with zero hardship and zero danger pay. It appears that Mr. Goodfriend is leaving post 18 months short of a full tour. We’ve asked the U.S. Embassy Budapest via Twitter and email the reason for this early departure and we were told by Embassy Spokesperson Elizabeth Webster on February 14 that they normally do not issue press releases when personnel depart post; however, they made the following statement available to the media upon request:
“DCM Andre Goodfriend is departing his posting in Hungary to return to the United States for family reasons. Mr. Goodfriend served nearly 18 months as chargé d’affaires of the U.S. Embassy in Budapest during a time of significant developments in Hungary and in our bilateral relations. Enjoying the full support of senior leadership in Washington, he did an excellent job of promoting and explaining U.S. policy in public and in private. We ask for the media to respect the privacy of the Goodfriend family.”
The following is a Foreign Service Grievance Board case (all names redacted) where an ambassador filed a grievance over a State/OIG Inspector’s Evaluation Report (IER). The Board held that the IER be expunged from the ambassador’s personnel file.
Now, you see why State/OIG stopped doing the Inspector’s Evaluation Reports? We don’t like the fact that OIG no longer issues IERs but we can now understand in real terms why.
This is why. Where does the buck stops?
The President sends a Letter of Instruction to all Chiefs of Mission appointed by the President, and the contents of each letter differs according to whether the COM has a bilateral/country or international organization portfolio. The President’s Letter basically gives a COM full responsibility for the direction, coordination, and supervision of all U.S. Government executive branch employees within the host country or in the relevant Mission to an international organization, except those personnel under the command of a U.S. geographic area military commander or on the staff of an international organization.
We’re shocked it has not been argued yet that ambassadors must first have prior counseling from the President of the United States regarding their performance prior to the issuance of an OIG Inspector’s Evaluation Report. Not that it matters now, since State/OIG has ended the practice of issuing IERs.
Via FSGB Case No. 2013-028
Grievant, a former Ambassador to REDACTED, appealed the Department’s denial of her 2013 grievance, claiming that an IER prepared in November 2011 focused primarily on the performance of her DCM and contained several “inaccurate statements.” Grievant claimed that inclusion of the IER in her OPF was prejudicial because she had not received counseling on the areas of her performance that were criticized in the report. After soliciting feedback from post personnel, the Department expunged portions of two statements in the IER, but otherwise found the remainder to be an accurate reflection of grievant’s performance, as corroborated by numerous statements from identified Mission employees.
The Board determined that grievant was not counseled on matters that were negatively discussed in the IER, nor was she given an opportunity to improve performance problems raised in the report. The Board concluded that regardless of the purpose for the IER, grievant was entitled to be counseled and provided a reasonable opportunity to improve before she could properly be critiqued on performance deficiencies in an IER. The Board held further that grievant met her burden of proving that she was unaware of the shortcomings mentioned in the IER; she had no reason to become aware of these deficiencies; and, therefore, that counseling could not be excused as harmless error. The Board further found that the IER contained a significant number of inadmissible comments about the performance of the DCM, an identified other employee, and was, therefore, written in violation of applicable regulations that govern the preparation of evaluation reports. The Board concluded that the IER is invalid and ordered it removed from grievant’s OPF.
The Foreign Service Grievance Board decision:
HELD: The Department committed a procedural error by placing in grievant’s Official Personnel File (OPF) a prejudicial Inspector’s Evaluation Report (IER) that included inadmissible comments about another identified employee, in violation of agency regulations, and without first counseling grievant on certain performance issues mentioned in the IER, or giving her an opportunity to improve her performance. The IER was ordered expunged from grievant’s OPF in its entirety.
There are clips included in the Report of Proceeding:
“I do believe Ambassador REDACTED was aware that DCM REDACTED activities were exacerbating the rift between the front office and the rest of the mission, but I believe it was a type of willful unawareness, perhaps delusional. . . . If [the Ambassador] was not aware or not willing to admit that this rift existed, she was deluding herself. . . . [In All Hands meetings] . . . to the Ambassador, this kumbaya session was clear evidence that she had her finger on the pulse of the mission. It was a charade, but no one could tell the emperor that he had no clothes.”
Grievant submitted the following statements from post employees:
- “I think she didn’t realize the impact the DCM was causing till [sic] the OIG arrived. . . .”
- “I don’t know if she recognized the seriousness of the problems or not. . . . I don’t know if the Ambassador was aware of them or not.”
- “I believe that Ambassador did not fully recognize the seriousness of problems at Embassy If she had recognized the seriousness of the problems, I believe that she would have addressed them in the beginning and not let things get so out of hand.”
The OIG inspection team leader wrote:
REDACTED showed little awareness of the significant impact on morale cause by front office management practices and actions. She was not aware of the extent of negative sentiment concerning front office communications, nor the depth of employee resentment of the intrusive and imperious management style of the DCM. Although scheduled and conducted numerous regular meetings with employees, staff members told inspectors they volunteered little real feedback to the front office, fearing the reaction and the subsequent damage to their careers.
The best part of this decision is this:
What remains are grievant’s claims that the IER improperly focused on the performance of the DCM and a claim that she had a right to counseling prior to inclusion of negative statements in her IER. As to her complaint about the focus of the IER, grievant points out that although the report was meant to address her management and leadership skills, it is largely directed at the DCM’s behavior and contains several comments that did not pertain at all to her performance. We find that what was at issue in the inspection was grievant’s alleged lack of awareness of, and inattentiveness to, the negative effect on post morale that was purportedly caused by the behavior of her subordinates. Because the concern was how well or poorly grievant was performing as Chief of Mission, we find that the IER should have focused on grievant’s performance vis-à-vis her detection and management of post problems caused by a subordinate.
We think the rule of fundamental fairness applies equally when the performance of an Ambassador is evaluated in an IER, as when an untenured officer receives his first EER. We conclude that “[c]riticisms included in the final [evaluation report] should not come as a surprise to [any] rated employee.” Accordingly, because we see no difference between the impact of performance criticisms in an EER and an IER on an employee’s career opportunities, we conclude that any employee whose work performance is evaluated in an IER, as in an EER, has a right to be notified and counseled about any perceived deficiencies and given a reasonable opportunity to improve before those deficiencies may be included in either evaluative document.
The parties do not contest that grievant received no counseling about any of the criticisms about her performance that were stated in the IER at issue. Grievant presented evidence that shortly before the OIG began its inspection at post in November 2011, the DAS from the regional bureau (and the Office Director visited and met with Mission employees in October. It is unclear whether these individuals received the same information as the OIG team, but grievant reports that neither of them counseled her on any of the matters later identified as performance weaknesses by the OIG team. If grievant’s superiors were made aware of any shortcomings in her work performance, then they should have, but did not, counsel her about them. If they were unaware of any performance deficiencies, then the Department must concede that grievant’s superiors could not, and did not, counsel her. In the absence of counseling, grievant did not have the opportunity to try to improve.
The Department argues that grievant was not entitled to be counseled on matters about which her supervisors were not aware. We do not agree. The fundamental fairness of a performance evaluation hinges on the provision of notice to the rated employee of his or her deficiencies, coupled with a reasonable period in which the employee can make efforts to improve. If a supervisor is unaware of the deficiencies, it is true that he or she cannot counsel the employee, but, it follows, then, that, unless the employee was independently aware of performance deficiencies, he or she ought not be negatively evaluated on those deficiencies of which neither the employee nor the supervisor were aware.
The Department also asserts that even in the absence of counseling, the criticisms contained in grievant’s IER should not have come as a surprise to her because she should have known of the morale problems existing at post. In support of this assertion, the Department provides numerous statements from Mission employees expressing their beliefs that grievant was aware of the problems raised in the IER, but failed to manage them. Grievant responds that not only did her supervisors not tell her of the employees’ complaints, but the employees themselves did not inform her. She speculates that “[i]n hindsight, I recognize that the DCM may have been shielding and insulating me from staff dissatisfaction.” She also cites a number of employees who stated that they did not think she was aware of how the DCM was behaving or how it was undermining morale.
Bureaucratic high drama,very instructive, read it below:
This past October, the U.S. Embassy in Hungary released the following statement:
The U.S. Embassy is not aware of any NAV investigations into US businesses or institutions in Hungary and no U.S. actions have been taken as the result of any such investigations.
The U.S. takes corruption seriously. The U.S. Department of Justice has established an anti-kleptocracy unit to expand capacity to pursue cases in which ill-gotten wealth overseas is found to have a U.S. connection.
Certain Hungarian individuals have been found ineligible to enter the United States as the result of credible information that those individuals are either engaging in or benefiting from corruption. This was a decision by the Department of State under the authority of Presidential Proclamation Number 7750 and its Anti-Kleptocracy Provision of January 12, 2004. Criminal proceedings are up to the host nation to pursue. U.S. privacy laws prohibit us from disclosing the names of the individuals involved.
No one is above the law. The United States shares Hungary’s view of “zero tolerance” of corruption. Addressing corruption requires a healthy system of checks, balances and transparency. The U.S. Government action related to Hungarian individuals is not a Hungary-specific measure, but part of an intensified U.S. focus on combating corruption, a fundamental obstacle to good governance, transparency and democratic values.
The Budapest Beacon reported that ten Hungarian officials and associates have been banned for travel to the United States including individuals close to Prime Minister Viktor Orbán. Yup, the same one Senator McCain called a “neo-fascist dictator. And the reason Chargé d’Affaires André Goodfriend, our acting ambassador at the U.S. Embassy in Budapest was summoned to Hungary’s Foreign Ministry.
Last month, Hungary Today citing reports from Portfolio.hu has reported, said that the head of National Tax and Customs Administration of Hungary (NAV), Ildikó Vida had revealed that she and some of her colleagues are among those state officials that were banned by Washington from travelling to the United States.
Orbán also criticized Goodfriend for accusing a government official of corruption “while hiding behind diplomatic immunity”. Orbán called on Goodfriend to “be a man and take responsibility for his accusations” by agreeing to allow himself to be sued in a Hungarian court for defamation.
“In Hungary, if someone is proven to have been involved in corruption, we don’t replace that person but lock them up,” said the prime minister, neglecting to mention the fact that a similar fate awaits people convicted of defaming public officials.
Later in the day the head of the Fidesz caucus, Antal Rogán, an authority on corruption, told the Hungarian News Service that Goodfriend could prove to a Hungarian court of law if Vida was guilty of corruption, “but that this would first involve the US agreeing to lift his diplomatic immunity”.
Right and she did not want to be fired. As can be expected, the tax office (NAV) chief Ildikó Vida filed a defamation lawsuit against US embassy chargé d’affaires André Goodfriend. According to Hungary Today, the complaint was filed with the prosecutor’s investigations office on the ground of “public defamation causing serious damage,” a NAV lawyer said.
The Financial Review notes that growing anti-government protests in the country may become another battleground between Europe and Russia. Several protests in the last few months over corruption, internet tax plan, private pensions, etcetera. The Review suggests that these protests against an increasingly pro-Russian leadership, raised questions about whether the former communist nation could become the next Ukraine.
Amidst this, the U.S. Senate confirmed President Obama’s nominee to be ambassador to Hungary, and The Colbert Report noticed.
Mr. Colbert notes that “The Bold And The Beautiful is perfect training to be an ambassador. Hungary is a region rife with drama and constant threat of violence — exactly the situation the Forrester family routinely handles from their palatial estate while simultaneously running their fashion empire.”
So apparently, Senator John McCain led a CODEL to the Munich Security Conference a couple weeks back last February and made a four-hour side trip to Budapest. Bloomberg View’s Jeffrey Goldberg writes that, he suspect, though he could not prove it, that the good senator from Arizona decided to meet with two dozen Hungarian journalists in Budapest mainly so that the delegation would be asked questions about a woman named Colleen Bell.
Who is Colleen Bell? Bell is a soap opera producer — “The Bold and the Beautiful” is her masterwork — who was nominated by Barack Obama’s administration to serve as U.S. ambassador to Hungary. Bell, one of Obama’s larger fundraising “bundlers,” bought this nomination with more than $500,000 of mostly other people’s money.
In Budapest, they’re highly interested in her. When a reporter, early in the press conference, asked McCain about Bell, a devilish smile played across his face.
“We’re very fortunate,” he said, “to have with us today the chairman of the committee that holds the hearings that these nominees come before, and that is Senator Murphy, and he is very knowledgeable about these issues.”
Three things then happened. First, most everyone at the press conference laughed. Second, one of the people who didn’t laugh, the aforementioned Senator Chris Murphy, a freshman Democrat from Connecticut, approached the podium as if it were covered in rat poison. Third, McCain winked — not at all subtly — at the three American journalists sitting in the front row.
This is a pretty hilarious piece, although definitely not/not hilarious if you are Colleen Bell. Just imagine being in her shoes — you have yet to arrived at your host country and a couple dozen journalists who presumably will cover your tenure in Budapest, were already laughing at your expense.
Reax via Twitter:
NYT’s Mark Leibovich, author of This Town, Two Parties and a Funeral — Plus Plenty of Valet Parking! — in America’s Gilded Capital says:
McCain and Goldberg in full bloom // Depressingly hilarious look at America’s Woman to See in Hungary. http://t.co/evYjpX2lcT
WaPo’s Daniel W. Drezner reacts to WH spox spin about this nominee. Really a bad sign when the spox pulls out the “I wasn’t part of this decision process” excuse. The dudester is … who the heck expects the spokesman, even of the White House to be involved in the deliberation of ambassadorships?
Oh, John McCain. The former straight talker, and former presidential contender, is apparently not happy about this nominee according to ABC News. Although, we’re not sure if the senator has been happy about anything since 2008.
“We’re about to vote on a totally unqualified individual to be ambassador to a nation which is very important to our national security interests,” he said.
“I am not against political appointees … but here we are, a nation that’s on the verge of seceded its sovereignty to a neo-fascist dictator getting in bed with Vladimir Putin and we’re gonna send the producer of ‘The Bold and the Beautiful’ as our ambassador,” McCain said. (via)
Isn’t our capital city just the most marvelously enchanting reality show ever?
But there’s more.
Today, Reuters is reporting that Hungary’s Foreign Ministry summoned Chargé d’Affaires André Goodfriend, our acting ambassador at the U.S. Embassy in Budapest over comments made by Senator McCain on Tuesday, calling Prime Minister Viktor Orban a “neo-fascist dictator.”
This, we suspect, will not/not be a boring tour. The next time Senator McCain rants about Hungary, the MFA will be calling in the new ambassador. It would certainly help smooth relations if she is likable instead of grouchy.
In any case, Ambassador-designate Colleen Bell, the producer of ‘The Bold and the Beautiful’ will officially be our top American representative in Hungary once that country accepts her credentials. You may not like that, but the Senate confirmed her nomination and she’s one of ours now. She will not only be the chief of mission at our embassy in Hungary, she will also be responsible for foreign service and other agency personnel and their family members at post. Embassy Budapest employs 95 Americans and 232 locally employed (LE) staff members, servicing five agencies. The total mission funding for FY 2013 was $17.5 million, which includes Department of State (Department) funding of $11.5 million and excludes U.S. direct-hire salaries. The total bilateral assistance for FY 2013 was $1.8 million.
We hope that the ambassador-designate spent the last year while waiting for confirmation to learn more about her host country. She’ll need it. She will be America’s face in a country where the elected government doesn’t have a lot of fondness for America. She did graduate with honors from Sweet Briar College with a bachelor’s degree in political economy, a dual major in political science and economics, so she’s not stupid, despite a near disastrous confirmation hearing. The good news is — she’ll assume charge of a mission that has been “A well managed and productive, and led by a talented chargé d’affaires(CDA),” who arrived in August 2013. (The Hungarian right is apparently hoping that CDA Goodfriend would be recalled or replaced). According to the OIG inspectors, Chargé d’Affaires André Goodfriend effectively leads a collegial and active country team and is preparing carefully for the arrival of a new ambassador.
So — let’s wish the new ambassador well in her new assignment and hope that she be a good steward of Mission Budapest.
Don’t look now but it appears as if the situation in Argentina is about to get more than touchy serious. On September 29, 2014, the U.S. Embassy in Buenos Aires released a Security Message for U.S. Citizens on General Security Awareness (pdf):
The U.S. Embassy wishes to inform U.S. citizens living and traveling in Argentina that in recent months, U.S. citizens have reported a number of crimes to the embassy. Crimes reported include petty crime, taxi scams (especially at international airports), mugging, snatch-and-grab robbery involving motorcycles and bicycles, and occasionally more serious crimes such as express kidnapping, home invasion, carjacking, assault, and sexual assault using date rape drugs. We recommend that U.S. citizens traveling and living in Argentina always be aware of their surroundings, maintain a high level of vigilance, and take appropriate steps to enhance their personal security. Please consult reliable sources for information on transportation, lodging, and the general security of areas you are visiting.
U.S. citizens should avoid areas of demonstrations and exercise caution in the vicinity of any large gatherings or protests. The majority of crimes reported to the Embassy occur in the major metropolitan areas but U.S. citizens should use an equal level of caution outside large population centers. While crimes happen at all times of day and night, they are significantly more frequent after dark.
The Embassy does not have evidence that victims have been targeted because of their U.S. citizenship. If you are the victim of a crime, please report it immediately to the police and inform American Citizen Services at the U.S. Embassy.
The message went out a few days after the Church of Jesus Christ of Latter-day Saints president David P. Robertson, of the Argentina Buenos Aires West Mission, was robbed and briefly held on the night of September 24. According to El Dia cited by a Provo newspaper, Robertson was driving his Toyota truck when he was stopped by armed bandits at an intersection in Ciudadela, a city in the Buenos Aires area. The assailants reportedly took his wallet, cell phone and vehicle, and then released him on the street.
The president of Argentina, Cristina Fernández de Kirchner (or CFK), called the security message, “a provocation” and she knew exactly who to blame. Below via mercopress:
“The note is a provocation. Usually, when the embassy issues this type of warning messages, it focuses on specific events such as political rallies or hostage situations which can be dangerous to US citizens,” the Argentine president explained.
“In this case, the threat is not specific. It describes Argentina as if we were living in the far-west,” she added, and went on to doubt US interim ambassador in Buenos Aires Kevin Sullivan’s intentions with the note.
“We know who wrote it: the same person who announced the country was in default,” CFK said, referring to Sullivan’s remarks about the country needing “to exit default as soon as possible”.
“Maybe he thought: ‘I can provoke her with this statement, escalate tension and then they’ll kick me out of the country’. But we are not going to do this… because the person who comes to fill his position may be even worse. We know this one; we know who he is. I always say: If you know them, better leave them where they are,” the President stated.
Let’s see if we can get this straight …the Chargé d’Affaires (a.i.) Kevin K. Sullivan wrote the Consular Section’s security message to upset the host country president so that he, CDA Sullivan can be kicked out of the country where he has been boss-man at the U.S. Embassy since June 2013? That make perfect sense, right? If true, this might just be one of the nuttiest way of getting out of what we’d call a plum assignment in the diplomatic service. Anybody out there who has successfully got himself/herself PNGed using this strategy?
Chargé d’Affaires (a.i.) Kevin K. Sullivan (center) with Willem Dafoe and Mikhail Baryshnikov at Palacio Bosch, Argentina (photo via US Embassy Buenos Aires/FB)
Back in May, Diplomatic Security actually released its 2014 Crime and Security Report on Argentina where it calls crime a serious problem in the country. “Street and residential crime appears to be increasingly common,is more violent than in the past, and is often perpetrated with a firearm or other deadly weapon.“But the report also says that “Despite the negative perception of various U.S. government policies, Argentines are friendly to Americans, and visitors are unlikely to experience anti-American sentiment.”
Unless Mr. Sullivan is pulling double duty as the Regional Security Officer (RSO) at Embassy Buenos Aires, we’re pretty confident that he also did not write that crime and security report.
We should note that the nominee to be the next permanent resident of Palacio Bosch is Obama bundler, Noah Mamet. Mr. Mamet one of the more controversial political appointees is still stuck in the Senate. If Mr. Mamet gets through the confirmation process, CFK may have to get to know him, too. Mr. Mamet speaks a little Spanish but has never been to Argentina, so there’s an opportunity for some work there.
In the meantime, as if all this is not convoluted enough, the Guardian reported that President Cristina Fernández de Kirchner has now“claimed the US may be behind a plot to overthrow her government and possibly even assassinate her.” Whaaaat? Excerpt below:
[S]he gave a rambling televised address in which she claimed the US may be behind a plot to overthrow her government and possibly even assassinate her.
“If something should happen to me, don’t look to the Middle East, look to the North,” Fernández said during the address on Tuesday night, in which she alluded to an alleged plot against her by local bankers and businessmen “with foreign help”.
Fernández had previously claimed to have received death threats from Islamic State (Isis) because of her friendship with Pope Francis. In last night’s speech, however, she seemed to suggest the threats against her, received in three emails to Argentinian security officials, had come from the US.
Her claim comes in the wake of a rapid deterioration of Argentina’s already rocky relationship with the US after the country went into default in August.
This is the president of over 41 million Argentines who says “the first thing I demand is respect.”
Secretary Clinton With Argentine President Cristina Fernandez de Kirchner U.S. Secretary of State Hillary Rodham Clinton poses with Argentine President Cristina Fernandez de Kirchner following a press conference in Buenos Aires, Argentina March 1, 2010. [State Department Photo/Public Domain]
According to the Guardian, Elisa Carrió, the UNEN party presidential candidate has called President Fernández “completely out of touch with reality”. “
“Since she doesn’t resist reality, with unemployment, high inflation, the rising dollar, she says it’s no longer Isis trying to kill her, but the US,” said Carrió. “She’s inventing conspiracies.”
In related news, CFK on September 30, also publiclycriticized the country’s Central Bank “for allegedly leaking inside information” according to Bloomberg News. Central Bank President Juan Carlos Fabrega officially resigned yesterday which resulted in deepening Argentine bond and stock markets losses.
No, it’s not useful to revisit that INR (Bureau of Intelligence and Research) cable; that one only has questions, and none of the answers. And we’d really like to know who is CFK going to suggest of plotting to kill her next.
Hey, what’s gong going on with Arturo, the only polar bear in Argentina?
State/OIG has just posted its inspection report of the U.S. Embassy in Bujumbura, Burundi. Post is headed by career diplomat, Dawn Liberi who was appointed to post in 2012 and assumed office in January 2013, plus a revolving door of DCMs since late last year.
Below are the key findings:
The Ambassador’s vision of growing the size of the embassy is not supported by available resources.
Political and economic reporting lacks classified analysis, and the volume is limited.
The embassy does not prioritize its personnel and resources, especially in the area of public diplomacy, and its workload level is not sustainable.
American staff morale is low, in part a result of work pressure and travel restrictions.
The embassy is not reimbursed for all the costs of supporting military personnel assigned to the embassy by the regional combatant command.
Funding and staffing levels are adequate for embassy operations.
The management section provides good administrative support services.
US Embassy Burundi/FB
Below are additional details extracted from the OIG report. About that New Embassy Compound Bujumbura, here is what the inspectors say:
In October 2012, the embassy occupied the new embassy compound. In addition to the Department of State (Department), the U.S. Agency for International Development (USAID) and the Department of Defense (DOD) are represented in the embassy. The mission has a total staff of 186, with 33 authorized U.S. direct-hire positions. The embassy occupies a modern compound with an electrical generating capacity equal to that of the entire national grid. The capital cost of the new embassy compound, $137 million, is 25 percent of the national government’s annual budget.
Just pause for a moment and digest that — “equal to that of the entire national grid” of Burundi.
Perhaps the more disturbing part of the report, which is not uncommon in the last few reports issued, has been the deficient leadership at the top of the mission. This is the kind of ‘taking care of the troops’ that impairs the mission, demoralized employees, impacts the future of the Service and one more reason why we think scrutiny of chief of mission candidates should not be solely focused on political appointees.
The Ambassador as Hub of Embassy Operations?
The embassy staff respects the Ambassador for her achievements, vision, and indefatigable energy in advancing U.S. interests in Burundi but is hard pressed to keep up with expectations. The Ambassador has made herself the hub of embassy operations, with section and agency heads reporting directly to her. This hub-and-spoke organizational structure results in the Ambassador making decisions on issues such as leave requests for U.S. direct hires. She monitors coverage plans for individual absences and occasionally withholds approval, if she deems them inadequate. A revolving door of temporary DCMs, including the embassy’s third-tour political officer, assisted the Ambassador for the 3 months prior to the inspection. The presence of three short-term, acting DCMs—who lacked sufficient time on the ground to gain the Ambassador’s confidence and an understanding of embassy operations—reinforced the Ambassador’s tendency to micromanage.
Multiple interviews of staff members and responses to OIG surveys revealed staff members’ concern that the Ambassador has an occasionally harsh leadership style. This assessment was based on incidents when she scolded individuals in a group setting over performance shortcomings. As a result, staff members have told the OIG team they are less willing to show initiative or take chances, because they are concerned about failing to meet the Ambassador’s high expectations. The arrival of a permanent DCM in April 2014 represents an opportunity for the Ambassador to delegate operational authority.
But why should anyone have weekends?
Despite her self-assessment to the OIG team that the pace and volume of current work at her embassy is unsustainable, the Ambassador either has accepted or initiated many new activities over the past 6 months, such as preparing a quarterly assessment of Burundian conditions indicating a risk of political violence. Embassy staff strains to keep up with work demands; many U.S. direct hires routinely work extra hours to accommodate the Ambassador’s demands on staff to organize special events, draft speeches, and coordinate media coverage. The staff manages these demands by working weekends and staying late in the office on weekdays.
Of course, sacrificing free time is worthwhile, silly!
The Ambassador, whose position allows her to work from home while others cannot, has not succeeded in convincing her overworked staff that sustaining a high operations tempo and sacrificing free time are worthwhile. She conveys the impression that this kind of 24/7 work rhythm is normal. Personal questionnaires indicate that the embassy’s operating tempo has eroded morale and has also undermined the embassy’s ability to surge should events require. The OIG team counseled the Ambassador on the need to apply, in a disciplined fashion and within existing resources, the embassy’s ICS priorities to its operational activities. Staff morale at the embassy is below average, according to the OIG survey and interviews with personnel. This low morale is due to two sets of factors: the hardship associated with Burundi’s isolation and lack of free-time amenities, compounded by restrictions on travel. Further contributing to the situation are the country’s extreme poverty and uneven availability of ordinary consumer items, the tropical environment, and overtime work to keep up with the Ambassador’s high expectations and operations tempo. The effect is that the U.S. staff is wearing down. This is especially noticeable among the first- and second-tour officers, though as a group they continue to perform at high levels. The arrival of a new permanent DCM is an opportunity to reset the embassy’s operational pace and address morale problems.
Overexposed? Is there a press release for that?
The Ambassador is overexposed in the Burundian media. She has diluted the impact of the small public diplomacy staff with demands for outreach at every opportunity, without regard to prioritizing resources on high-yield activities more likely to receive media attention. In a 1-week period during the inspection, the embassy issued four press releases on the Ambassador’s outside events, but these received scant local media coverage. The OIG team counseled the Ambassador on ways to improve embassy media coverage.
No More Facebook and YouTube?
Burundi has a miniscule audience for digital products. Only 1.7 percent of the public has access to the Internet, and only 17 percent of that audience accesses the Internet for news. Facebook statistics show it has a penetration rate of 0.4 percent. The embassy posted two videos to YouTube, which, at the time of the inspection 9 months later, had combined total views of only 322. Because social media demands regular interaction with users, neither the staffing in the section nor the audience in Burundi can justify this activity. The public affairs officer agreed to focus staff time on the embassy Web site, which needs attention. At the time of the inspection, it featured an announcement for a recruiting effort that had ended more than a month earlier.
Recommendation 14: Embassy Bujumbura should close its Facebook and YouTube pages. (Action: Embassy Bujumbura)
Professional development and experience gaps?
The embassy does not have a formal, structured program for the professional development of first- and second-tour (FAST) officers. Embassy Bujumbura has eight FAST officers, three of whom are specialists. FAST officers comprise half the Department’s U.S. direct-hire employees at the embassy. Every section has a FAST officer, with the exception of public affairs. Only one Department employee in the embassy has had more than three assignments overseas. […] Consular Training and Backup.The officer who will replace the current consular chief in summer 2014 has no previous consular experience. To ensure an adequate level of performance and compliance with regulations, the new consular chief will need embassy-specific training and clear, detailed guidance, in addition to standard consular training in Washington, to help her fulfill the many obligations she will face as the new consular chief.
Please, more of everything here!
In the embassy’s ICS and Mission Resource Request, as well as in OIG interviews, the Ambassador has made clear her ambitions to grow the embassy from a Class 2 to a Class 3 mission.1 In her view, more personnel resources are needed for the embassy to carry out its mission. Since the 2007 OIG inspection report, the mission’s U.S. direct-hire staffing has grown by 9 positions: 3 from the Department and 6 from other agencies. LE staffing increased by 59 positions: 52 from the Department and 7 from other agencies. At the same time, the total Department operating budget increased by $1.82 million. By 2018, the embassy predicts a net increase of 23 positions: 7 U.S. direct hires, 1 eligible family member, and 15 LE staff members. In its 2013 analysis, the Office of Management Policy, Rightsizing, and Innovation predicts modest increases of only 1 U.S direct hire and 9 LE staff members. The OIG team found no evidence of the Department’s willingness to fund the embassy’s projected growth. The embassy’s rightsizing review does not reflect realistic goals and objectives. The Bureau of African Affairs did not respond to the embassy’s most recent Mission Resource Request concerning plans for embassy growth.
This OIG report has a classified annex. The inspection took place in Washington, DC, between January 6 and 30, 2014, and in Bujumbura, Burundi, between February 18 and 28, 2014. Ambassador Lawrence Butler (team leader), Kenneth Hillas (deputy team leader), Paul Cantrell, Ellen Engels, James Norton, John Philibin, Lavon Sajona, Scott Thayer, Ken Moskowitz, and Timothy Wildy conducted the inspection.
The U.S. Embassy in Oslo has just issued an emergency message to Americans in Norway based on the Norwegian Government’s announcement of a threat from foreign fighters returning to Norway from Syria:
United States Embassy Oslo, Norway | 24 July 2014 This morning, 24 July 2014, the Norwegian government announced that foreign fighters returned from Syria may be planning an attack in Norway over the coming days. The Norwegian police are not aware of where, when, or in what method this attack could take place. However, public gatherings, government facilities, businesses, and public transportation systems tend to be the targets of choice for terrorists and extremist groups.
The Embassy recommends the U.S. citizen community in Norway remain extra alert during this period. Please err on the side of caution over the coming days. Especially now, if you see anything threatening, dangerous, or concerning, please call the Norwegian Police at 112.
U.S. Embassy, Oslo, Norway. (Photo credit: Wikipedia)
U.S. Embassy Oslo is currently headed by Chargé d’affaires Julie Furuta-Toy. The controversial nominee for U.S. ambassador to Norway, George Tsunis was announced on September 10, 2013 and has been stuck in the Senate awaiting for the full vote since February 4, 2014.
On July 8, President Obama announced his intent to nominate Jess L. Baily as Ambassador to the Republic of Macedonia. The WH released the following brief bio:
Jess L. Baily, a career member of the Foreign Service, Class of Minister-Counselor, is the Deputy Chief of Mission in Ankara, Turkey, a position he has held since 2011. From 2010 to 2011, Mr. Baily served at the Department of State as Director of the Office of Southeast European Affairs. From 2008 to 2010, Mr. Baily served as Director of the Office of United Nations Political Affairs and previously served as Leader of the Regional Reconstruction Team in Erbil, Iraq from 2007 to 2008. Mr. Baily served as the Director of the Washington Foreign Press Center from 2005 to 2007 and as Counselor for Public Affairs at the U.S. Embassy in The Hague, Netherlands from 2002 to 2005. From 1998 to 2002, he served as a Cultural Affairs Officer and subsequently as an Information Officer/Spokesman at the U.S. Embassy in Ankara. Before the United States Information Agency (USIA) merged with the Department of State, Mr. Baily served as USIA’s Representative to the American Foreign Service Association in Washington, D.C. from 1996 to 1997. He was a Senior Advisor in the Office of the USIA Deputy Director from 1995 to 1996 and USIA Desk Officer for Francophone West Africa from 1994 to 1995. From 1992 to 1994, Mr. Baily served as the Binational Center Director at the U.S Embassy in Bangkok, Thailand. He also served at U.S. Embassies in Dakar, Senegal and Dhaka, Bangladesh.
Before joining the Foreign Service in 1985, he worked at AMIDEAST in Washington, D.C. Mr. Baily received a B.A. from Yale University and an M.A. from Columbia University.
U.S. Embassy Deputy Chief of Mission Jess L. Baily (R) joined the audience #ankaracazfestivali #raulmidon — at ODTÜ KKM – Kemal Kurdaş Salonu. via US Embassy Ankara/FB
The Certificate of Demonstrated Competence submitted to SFRC says in part:
Jess Lippincott Baily, a career member of the Senior Foreign Service, class of Minister-Counselor, currently serves as Deputy Chief of Mission in Ankara, Turkey where he skillfully manages a complex mission in a NATO ally in the heart of a critical region. In February 2013, he expertly led the response to a suicide bombing of the Embassy. His years of experience in Europe, strong inter-agency and management skills, and public diplomacy expertise will enable him to further bilateral relations with the Government of Macedonia and engage effectively with both the Macedonian public and important institutions.
This is Mr. Baily’s first ambassadorial appointment. He would succeed career diplomat Paul Wohlers who was sworn in as the sixth U.S. Ambassador to the Republic of Macedonia by Secretary Clinton on August 11, 2011. All ambassadors appointed to Macedonia to-date have been career diplomats.
Which regional bureau recalled one post’s top two officials prior to the arrival of the OIG inspectors? – Burn Bag, March 23, 2014
According to the OIG report on the US Embassy in La Paz, Bolivia released on July 17, just before the OIG inspection conducted in February and March 2014, the State Department “recalled the chargé and the political/economic section chief who served as acting DCM from August 2012 to September 2013 and took steps to mitigate some of the embassy’s leadership problems.”
How do you recall the embassy’s top two officials? Very quietly, presumably. There were no public announcements or statements. There have been some pretty awful embassies with leadership problems but we have seldom heard the recall of both the number #1 and #2 at the same time. So, what happened?
This OIG report has a classified annex which includes supplemental narrative and recommendations. This is not the first time that a report has a classified annex but this is one of the few we can recall since the OIG stopped issuing the Inspector’s Evaluation Reports for senior embassy officials. So now, all the bad stuff is just dumped in the classified annex of the report where the OIG says that “Portions of context, leadership, resource management, Equal Employment Opportunity, and quality of life in the annex should be read in conjunction with this report.” We have no access to the annex and of course, only State Department insiders who theoretically, have a “need to know” can access the classified material.
via US Embassy La Paz/FB
Here is what the publicly available, sanitized report on US Embassy Bolivia says on Leadership:
The former chargé interacted with senior government officials more often and more effectively than the hostile environment might have suggested. He expanded his personal engagement with the local media. He negotiated an unexpected $2.4-million reimbursement of value-added taxes. Also, he initiated development of an updated mission vision that called for expanded outreach to the Bolivian people and greater focus on cultural programs and English-language training.
Despite these and other successes, nearly all American staff members told the OIG team that they did not understand mission priorities or their part in achieving goals. The OIG team frequently heard staff tell of instructions given one day only to have the former front office forget or reverse them the next. Skepticism about public diplomacy programming one month could be replaced by front office enthusiasm for a cultural project the next. Reporting officers, already in a difficult environment for contact development and reporting, stated that the front office did little to direct reporting or provide training and mentoring. Embassy staff members told the OIG team they wanted clear and steady guidance from the front office but did not receive it.
Is that not enough to get two senior officials recalled?
On Resource Management:
Although the 2013 annual chief of mission statement of assurances identified no significant management control deficiencies, many of the vulnerabilities discussed in this report would have been apparent if embassy leadership had conducted a thorough review of management controls prior to submitting the chief of mission statement.
On Equal Employment Opportunity:
Within the past year, the EEO counselors handled more than 10 inquiries, many involving gender bias or sexual harassment.
On Quality of Life:
The Health Unit ” handled eight medical evacuations of U.S. personnel within the past year and provides ongoing support to mission personnel for altitude-related ailments.”
Well, what do you think? The report’s key judgments, are pretty well, bland; no one ran off to a new job in Tripoli or Sana’a. And man, whose fault was it that La Paz was assigned a cadre of inexperienced officers?
Embassy La Paz lacked the strong, consistent leadership and the sustained attention from Washington that it needed to manage a complicated bilateral relationship and had a relatively inexperienced officer cadre and a locally employed staff emerging from a reduction in force.
The embassy registered several impressive successes despite a drastic reduction in programs and work force in response to the Bolivian Government’s expulsion of the U.S. Agency for International Development and the Department of State’s decision to end all U.S. counternarcotics programs.
The embassy needs a clearly defined mission strategy.
The management section has a number of potential management control vulnerabilities related to record keeping and funds control. It is still coping with 2013’s major reduction in force of locally employed staff and an almost 50-percent reduction in the embassy’s services budget.
According to the OIG report, as of January 2014, the embassy had a total staff of 310, slightly more than one-third of 2008 numbers. The U.S. Embassy in La Paz has not been a typical embassy operation since 2008. In September that year, Bolivia expelled Ambassador Philip S. Goldberg (now ambassador to the Philippines). Shortly thereafter, the Drug Enforcement Administration and the Peace Corps suspended their operations in the country. In May 2013, Bolivia expelled USAID and the USG subsequently also shut down all International Narcotics and Law Enforcement (INL) programs in the country. The OIG inspectors conclude that the US-Bolivia relationship is “unlikely to normalize soon.” Below are some additional details extracted from the publicly available report:
La Paz, A Post Far From Heaven
The Bureau of Western Hemisphere Affairs (WHA) paid sporadic attention to embassy operations.
Since 2008, WHA used a series of deputy chiefs of mission (DCM) as chargé d’affaires and after July 2012 detailed section heads (first from the political/economic section, then from public affairs, and just before the inspection from the management section) to serve as acting DCM for extended periods. The Department also decided not to assign a permanent office management specialist for the chief of mission, and the front office relied on office management specialists from other sections for months at a time. […] The effects of these stopgap measures were threefold. First, they required officers to serve as acting DCM for extended periods without appropriate training. Second, they took seasoned leaders out of embassy sections, leaving those sections in the hands of usually capable—but inexperienced—deputies. The deputies rose to the challenge, but they did not receive adequate guidance or leadership from their former supervisors. Productivity and morale suffered.
Love Letters Written, Never Sent
The political/economic section staff is frustrated and discouraged, primarily because of lack of front office policy direction, as well as poor communication, organization, and training within the section. Given the deteriorating political environment and unclear policy guidance from both the front office and the Department, the section had an opportunity to devise and drive a revised policy and action agenda, but did not do so. […] The OIG team reviewed a number of substantive and useful report drafts prepared by officers and local employees that were never sent, usually because the former section chief dismissed them without working with the drafter to improve the texts. This wasted effort caused significant staff frustration.
Tearing Your Hair, Learning on the Job
The public affairs section does not have enough experienced grants officers. Only one person in the section, a FAST officer, had a grants warrant as of February 2014. From June through August 2013, in the absence of any public affairs section grants officer, two political/economic FAST officers signed about 100 public diplomacy grants, about which they knew little.
Not Leading By Example – Managing From Desk Via Email
The consular section is a small operation, processing fewer than 20,000 nonimmigrant visas, approximately 800 immigrant visas, and about 1,600 passport applications in 2013. The section chief manages from her desk and via email. This remote management style is not appropriate for the size of the operation and has a negative impact on section morale and operations.
The consular section chief only adjudicates high-profile or referral visa cases. Recent guidance in 13 STATE 153746 reminded consular managers that they are expected to do some interviewing themselves. The section chief’s lack of hands-on participation contributes to longer hours that the more junior employees have to spend interviewing, and remoteness from actual processing undermines her credibility as an expert. It also reduces the opportunities for management to train new personnel and to identify potential interview technique and workflow efficiencies.
Neither the former chargé d’affaires nor the former acting DCM reviewed the 65 cases that the consular chief handled in the past year. Failure to review the required 10 percent of visa approvals and 20 percent of refusals, per 9 FAM 41.113 PN 17 and 9 FAM 41.121 N2.3-7, leads to lack of consistency in visa issuance and refusal. Adjudication reviews are also a vital management control to prevent malfeasance.
FSN Evaluations and Health Plans
The human resources office memo also listed 11 locally employed staff whose performance evaluations were between 21 and 242 days late. Locally employed staff members cannot qualify for in-grade salary increases if their performance reviews are not current.
Although the embassy participates in the local social security retirement plan, it does not participate in the local social security health program. Instead, the embassy provides a private health plan for locally employed staff. When locally employed staff members retire, most of the social security health plans are unwilling to accept them because they have not been longstanding contributors. The retirees are left with diminished health insurance coverage for their retirement years.
Allowances Paid on Outdated Info
The Department of State Standardized Regulation 072.12 requires that the hardship differential report, consumables allowance report, and cost-of-living survey be submitted every 2 years. All these reports are late. The embassy is paying allowances based on outdated information.
Power Outages with No Fully Functional UPS. For 3 Years!
The embassy’s centralized uninterruptible power system is in disrepair and has not been fully functional for the past 3 years. As a result, the chancery building experiences frequent power outages caused by the instability of the local power infrastructure. The power outages have caused permanent damage to the server room and disrupted the network infrastructure.
Just before the inspection, the WHA bureau and the Bureau of Human Resources apparently agreed that, because a permanent ambassador is not likely in the foreseeable future, the Department would assign a permanent chargé d’affaires and a permanent DCM in La Paz. It only took them about five years to make up their minds.
Peter Brennan was appointed chargé d’affaires of the U.S. Embassy in La Paz in June 2014. Prior to his appointment in Bolivia, he was Minister-Counselor for Communications and Public Affairs at the U.S. Embassy in Islamabad, Pakistan. It does not look like post now has a permanent DCM as Public Affairs Officer, Aruna Amirthanayagam, who was acting chargé is now Acting DCM.
The inspection took place in Washington, DC, between January 6 and February 4, 2014, and in La Paz, Bolivia, between March 5 and 20, 2014. Ambassador Gene Christy (team leader), Thomas Allsbury, Laurent Charbonnet, Eric Chavera, Leo Hession, Tracey Keiter, Keith Powell, Ashea Riley, Richard Sypher, Alexandra Vega, Roman Zawada, and Barbara Zigli conducted the inspection.
“Help me understand this. The senior General Services Officer (S/GSO) on a Caribbean island doesn’t like his house because it’s not on the beach. So, he has his staff find a beachfront penthouse, under the auspices of adding it to the housing pool, then appeals to have himself moved in. The housing board denies but the DCM overturns based on the Housing GSO’s recommendation. Doesn’t the Housing GSO work for the S/GSO? Oh yeah, the DCM’s OMS is also the S/GSO’s wife.”