“As my family, friends and many colleagues know, I am gay. I have been open about that fact for several decades and view sexual orientation as both a private matter and merely one factor contributing to each individual’s uniqueness. I look forward to continuing to represent my country and its values, including tolerance and diversity, throughout my assignment in Turkey,” Hunter told the Hürriyet Daily News on Dec. 12 after reports in the Turkish media. via
In December 2009, then U.S. Ambassador to Afghanistan, Karl Eikenberry signed the lease for the 5-Star Hotel property in Herat, Afghanistan, identified as the site of the future U.S. Consulate in Herat, the post that would cover the four provinces of western Afghanistan bordering Iran and Turkmenistan: Herat, Badghis, Ghor, and Farah.
Two and a half years after that lease signing, the U.S. Consulate in Herat officially opened. Deputy Secretary of State Bill Burns attended the opening ceremony on June 13, 2012. He made the following remarks:
And so we are here to celebrate the opening of the consulate — this remarkable refurbished facility, leased from the Municipality of Herat. This was truly a community effort – we purchased local products to use in the refurbishment, some of which you can see on display in the waiting room next door. World-class quality, Chesht-e-Sharif marble now graces some of the floors. Every week, on average, more than 70 Afghans contributed their time and skills to the consulate’s construction. One expert carpenter turned plain packing crates into beautifully carved room dividers. And artwork produced by students from Herat University is displayed on the walls of the consulate.
This consulate, built with so many Afghan hands and so much Afghan talent, is a small reminder of what the people of Herat can accomplish. And it gives us hope for the greater effort facing Afghans—which is not merely the building of a single structure, but the building of an entire nation that deserves a future better than its recent past. Let this building stand as a sign of our commitment: As you build this future, one day at a time, you can count on the steadfast support and friendship of the United States of America.
This past September, we’ve blogged about the 2014 OIG report on Mission Afghanistan noting the rebuilding of the Consulate Herat building following the September 2013 attack:
Rebuilding of the badly damaged consulate building is expected to be completed in summer 2014. Consulate employees were relocated to either ISAF’s Camp Arena or to Embassy Kabul.[snip] The embassy estimates the annual operating cost for Herat is approximately $80 million, most of which is devoted to security.
We have yet to confirm if the rebuilding was completed this past summer (see * below).
However, on October 20, 2014, the U.S. Embassy in Kabul released a statement of its official notification to the Government of Afghanistan that it is consolidating the State Department operations in Herat at ISAF’s Camp Arena effective October 23:
On October 18, the U.S. Embassy in Kabul informed the Ministry of Foreign Affairs of the Islamic Republic of Afghanistan that the United States intends to move its diplomatic and consular presence from its current location on Qol-e-Urdu Road to Camp Arena of the International Security Assistance Force effective on October 23, 2014. Following the September 13, 2013 attack on the U.S. Consulate building in Herat, the staff has been working from Camp Arena, and due to operational considerations, we have decided to continue to operate from Camp Arena. The U.S. Consulate Herat staff remains committed to engaging with the Afghan people.
Camp Arena, the main Italian base near the city of Herat is home to 2,000 Italian soldiers and 400 Spanish troops (2012 numbers).
So. That’s where we are right now. * Word on the corridors is that this $10 million refurbished/repaired/hardened building will be a returned to the municipality and will be treated as a write-off. We anticipate that Consulate Herat will be operating out of an ISAF base for the foreseeable future but we don’t know at this time how many of these bases will remain in Afghanistan when troops are reduced to 9,800 after this year and cut in half at the end of 2015. The reduction of forces in Afghanistan only calls for “a small military presence at the U.S. Embassy” at the end of 2016.
With that in mind, the big question is — where would this plan leave the U.S. Consulate in Herat, currently located in Camp Arena and U.S. Consulate Mazar e-Sharif, currently located in Camp Marmal?
“The CG [consul general] of our very large consular section was recently on leave for several weeks, not that anybody noticed. She interacts with her staff so rarely that we’ve begun to make jokes about “CG sightings” in the consular section (Note: she’s up to six after a year here). Apparently, however, this was simply too much interaction and she has convinced CA [Consular Affairs] to create a Deputy CG position. Huh?”
USCG Karachi’s Consul General Michael Dodman recently concluded his 2-year tour in Pakistan. Here is a memorable photo of Mr. Dodman showing his dance moves at the historic Kot Diji Fort in the Khairpur District of Pakistan’s southeastern province of Sindh.
Photo via USCG Karachi/Flickr
Brian Heath assumed charge as the U.S. Consul General in Karachi on August 20, 2014. USCG Karachi released the following official bio:
A career member of the Senior Foreign Service, Mr. Heath most recently served as the Minister-Counselor for Management Affairs at the U.S. Mission to the United Nations in New York.
Since joining the Foreign Service in 1998, Mr. Heath’s overseas assignments have included Director of the U.S. Regional Embassy Office in Al Hillah, Iraq; Consul General at the U.S. Consulate in Lahore, Pakistan; Management Officer at the U.S. Consulate General in Karachi, Pakistan; General Services and Human Resources officers at the U.S. Embassy in Berlin, Germany; and Consular Officer at the U.S. Consulate General in Mumbai (Bombay), India.
In the course of several assignments in Washington, DC, Mr. Heath has studied at the National War College; worked as a Senior Advisor in the Under Secretary of State for Management’s Office of Management Policy; and served as a Special Assistant to the Assistant Secretary of State for Administration. Mr. Heath is the recipient of multiple Department of State Superior and Meritorious honor awards.
Mr. Heath graduated from Fordham University with a Bachelor’s degree in political economics, earned a law degree from Rutgers University, and received his Master’s degree in national security studies from the National War College. He is a member of the New Jersey and New York State bars.
Our post is in the top 5 for IV, NIV, and ACS cases, with dozens of ELOs, and yet we have some of the worst senior level and mid-level managers I have ever encountered in the Foreign Service. Our Consul General is a walking stiff who shows her face once every six months, half of the consular management seems to suffer from tone deafness and do not realize how poor morale is or how unpopular they are for their mismanagement. Where are the good, or at least decent, consular managers?
The 2014 July 4th celebrations at our diplomatic missions actually started this past February, with the U.S. Embassy Kathmandu celebration of the 238th Anniversary of the Independence of the United States of America on February 22, 2014. This was followed by the US Embassy in Oman which hosted its independence day event on March 25, 2014 (see Open Season: This Year’s July 4th Independence Day Celebrations Officially On). Here are the well-timed red, white and blue celebrations that caught our eyes this year.
U.S. Consulate Rio de Janeiro, Brazil
In an unprecedented tribute to U.S. Independence Day, Rio de Janeiro’s iconic the Christ the Redeemer statue in Rio de Janeiro was lit with the colors of the American flag on July 3, 2014. U.S. Consul General to Rio de Janeiro John Creamer and Christ the Redeemer rector Father Omar Raposo were at the monument for the special lighting, which happens as Brazil hosts approximately 90,000 U.S. tourists for the 2014 FIFA World Cup. Pretty cool!
U.S. Embassy Tallin, Estonia
This 4th of July cake was so huge that it needed six people to carry it into the event hosted by Ambassador Jeffrey Levine. We think that this cake was made by the Radisson Blu Hotel in Tallinn. We don’t know many many years the hotel has been making this cake for the annual event but just below the photo is the time lapse video showing the making of the 300KG 4th of July cake for Embassy Tallinn a couple of years ago. Amazing!
Independence Day Celebration, June 26, 2014 Photos by U.S. Embassy Tallinn
Embassy Canberra ran a social media Independence Day contest and came up with MasterChef Australia contestants akitchencat and The Bread & Butter ChefKylie Ofiu as winners to join them for the 4th of July bash. American chef Tory McPhail also arrived in Canberra last week and got the Embassy kitchen prepped and ready to feed over 600 people for the event hosted by Ambassador John Berry.
Rydhave, all ready to receive over 1.000 of Embassy Copenhagen’s closest friends and contacts. Entertainment this year was provided by Basim, and the band The Sentimentals. The Embassy’s own Sonia Evans performed the American national anthem.The food at the event was supplied by CP Cooking.
Oh, the stuff you can do these days with energy and imagination. The U.S.Consulate General in Toronto did a Reddit AMA last week, answering questions on visas and Amcit services. While the AMA response was modest, we believe this is the first time a consular post did an AMA on Reddit. USCG Toronto processes over 500 nonimmigrant visas a day. In 2008, Consulate General Toronto already had the largest NIV section in Canada. The inspection report at that time noted that about half of all new immigrants to Canada chose the greater Toronto area for their place of residence.
USCG Toronto, Canada Photo via US Mission Ottawa/FB
Below is an excerpt from the AMA conducted by FSOs, Nausher Ali, Visas Chief and Kathryn Porter,American Citizen Services Unit Chief at U.S. Consulate Toronto:
We are U.S. Foreign Service Officers from the Consular Section of U.S. Consulate Toronto, and we want to answer your questions about non-immigrant visas and U.S. citizen services! We’ll give as much information as we can in order to help you understand how we work. Hopefully, this conversation will help you be better prepared for a visa interview and/or allow us to help you more efficiently if you are a U.S. citizen living or traveling abroad.
Please note, we are UNABLE to talk in detail about specific cases or “pre-adjudicate” your specific case. We also cannot answer questions on immigrant visas for this particular thread. Any questions that deal more with Department of Homeland Security (DHS) or U.S. Customs and Border Protection (CBP) will either not be answered or we will link you to their relevant websites for more information. Finally, we cannot answer questions about life in the U.S. Foreign Service for this thread either. There are already a few other threads that do that quite well! That said, we’ll try to respond to as many of your questions as possible!
Our team that is answering your questions consists of the following people:
•Nausher Ali, Consul and Visas Chief at U.S. Consulate Toronto
•Kathryn Porter, American Citizen Services Unit Chief at U.S. Consulate Toronto
Victoria from reddit will be here with us today as well. Ask Us Anything!
Edit: Thank you everybody for your questions. We really enjoyed this today. Sadly, we have to take off. Happy travels!
Questions include topics such as H1Bs, asylum, discrimination, moving, immunity, moving to Canada, Spain vs Chile. Somebody wanted to know the officers’ favorite snacks! Answer:”Poutine! Mission Canada! How could you NOT like Poutine? I like sautéed mushrooms on mine” and “timbits.” No, timbits are not/not doughnut holes!
Here are some of the Qs asked and answered:
Q: What’s the actual intention for visa interview? I mean it hardly last for not even a minute.
Nausher: Visa interviews do usually last a few minutes because the consular officers are well-trained in quickly determining whether or not the applicant is eligible for a visa. Once they’ve determined that, there’s no reason to continue the interview. Here in Toronto we interview more than 500 people a day.
Q: Questions: How can a person aged 18-19 get an internship with an office like this? Sounds interesting for the experience and Can you explain what you guys/gals do there all day?
Nausher: we actually have an intern program for both American interns and Canadian residents. Most US Embassies and Consulates have a page that talks about their internship program, including ours. And here’s the link. The work depends on what section the internship is in. But typically a lot of interns will get to experience a lot of variety during their internship because a lot of what we do varies from day to day. For example, today we’re conducting an “Ask me Anything.”
Kathryn: And what we do all day depends. Every embassy has multiple sections, including political, economic, consular, public diplomacy, and management. Officers in each section do various activities to advance US interest and work together with the host country towards shared goals. And for our internships, it’s all over the place. We are more likely to get people from international relations, political science.
Nausher: but we are always looking for different backgrounds. Most of our interns are local kids – we have 4 Canadian interns across 3 separate units. We are just looking for enthusiasm and interest in working at a diplomatic mission.
Q: I heard law of land does not apply inside the embassy. Is that true?
Nausher: It’s very complicated and really a question for a lawyer, but we are still on Canadian territory, but consulates and embassies are guaranteed certain immunities and protections under the relevant Vienna Conventions.
Q: If you were a character in George R R Martin’s books, what house would you choose to belong to, and why?
Kathryn: I feel like in Canada, it has to be House Stark! Winter is always coming! This is specific to Mission Canada. Here in Mission Canada we would be House Stark.
Q: What’s your opinion on Mayor Ford?
Nausher: Mayor Ford has gotten a lot of attention here and internationally. But as foreign diplomats in Canada, it’s not our role to comment on domestic politicians.
Last Friday, Secretary Kerry released a statement on the 2014 Lesbian, Gay, Bisexual, and Transgender (LGBT) Pride Month noting that “we have made marked progress in tearing down the unjust and unfair barriers that have prevented the full realization of the human rights of LGBT persons. We know there is more to do, but here, the arc of history is bending towards justice.”
For LGBT Pride Month, we want to revisit this video by US Consul General Patrick Linehan of Osaka-Kobe supporting the It Gets Better campaign.
The U.S. Embassy advises U.S. citizens resident in Iraq of ongoing large-scale military action between insurgent and terrorist groups and Iraqi military forces in Mosul, the capital of Ninewah province. Islamic State of Iraq and the Levant (ISIL) forces have reportedly taken control of the city, including the airport. There have been recent large-scale actions taken in cities in Salahadin province as well and fighting continues in Anbar province. We strongly encourage all U.S. citizens to avoid these areas, to review the existing Travel Warning for Iraq, and take appropriate measures to ensure their safety if travel to Iraq is necessary.
The United States is deeply concerned about the events that have transpired in Mosul over the last 48 hours where elements of the Islamic State of Iraq (ISIL) have taken over significant parts of the city. The situation remains extremely serious. Senior U.S. officials in both Washington and Baghdad are tracking events closely in coordination with the Government of Iraq, as well as Iraqi leaders from across the political spectrum including the Kurdistan Regional Government (KRG), and support a strong, coordinated response to push back against this aggression. We also commend efforts by the KRG to respond to the ongoing humanitarian crisis. The United States will provide all appropriate assistance to the Government of Iraq under the Strategic Framework Agreement to help ensure that these efforts succeed.
US Mission Iraq includes our posts in Erbil, Kirkuk and Basrah.
Meanwhile Al Jazeera is reporting that an estimated half a million people are fleeing Iraq’s second largest city, Mosul, after fighters from the Islamic State of Iraq and the Levant (ISIL), an al-Qaeda splinter group, seized the city.
The Guardian reports that jihadists have seized the Turkish consulate in Mosul and kidnapped the Turkish Consul along with 24 staff members as residents fled the city. Yesterday, Isis fighters have reportedly also abducted 28 Turkish truck drivers.
Hurriyet Daily News says that Turkish Foreign Minister Ahmet Davutoğlu who cut short his U.S. visit has defended Ankara’s decision to keep its consulate in the northern Iraqi city of Mosul open despite the approach of Islamic State in Iraq and the Levant (ISIL) militants.
“The risk of leaving was higher than the risk of staying in. Clashes were happening street by street. Taking such a sensitive convoy [the consulate staff and their families] out was a risk,” Davutoğlu told Turkish journalists at New York John F. Kennedy Airport before leaving for Turkey.
“All parties around the world should know that if something bad happens to our citizens, the perpetrators will be responded to strongly. Nobody should test Turkey,” Davutoğlu added.
According to Hurriyet, the Foreign Ministry also confirmed that at the time of the raid, 49 members of the consulate, including the consul general, and an unknown number of their family members were in the compound. Separately, 31Turkish truck drivers, not 28 as previously reported, are being kept by the same group at a power plant in Mosul.
In Kirkuk, Kurdish military leaders vow to defend the province’s Kurdish areas “with the last drop of our blood.”
State/OIG has just posted online its inspection report of the US Embassy in Abu Dhabi and CG Dubai, United Arab Emirates. The mission is headed by career diplomat, Ambassador Michael H. Corbin and DCM Victor Hurtado who both arrived in July 2011.
Below are some of the key judgments extracted from the publicly available report:
The Ambassador’s focus on business development as the mission’s primary goal has contributed to an increase in U.S. exports and created a favorable image in business circles for both the Ambassador and the embassy.
Front office support for the bilateral military relationship has strengthened that valuable tie. The Ambassador has been a key facilitator in gaining the release of U.S. military equipment for the United Arab Emirates, including through effective congressional testimony.
The Ambassador’s focus on commercial promotion has de-emphasized other important U.S. interests, such as law enforcement and illicit finance that agencies at the mission are working to advance. The Ambassador received below average scores on every leadership category in OIG questionnaires.
The United Arab Emirates’ strategic location and stable environment has led to an expansion of U.S. Government agencies at the embassy, without a corresponding increase in management support positions. The National Security Decision Directive 38 process is not accomplishing its purpose of subjecting proposed staff increases to careful review.
The embassy’s Defense Support Division contract merits comprehensive review. Issues include cost, standards of service, possible expansion, duration, and the contract’s heavy reliance on mission assistance.
Demand for consular services at both Embassy Abu Dhabi and Consulate General Dubai has mushroomed in recent years. Both are making progress transitioning from small-scale to medium-sized, high productivity operations. Frequent requests for special handling of routine visa cases from the front office and other parts of the mission impede this process.
The inspection took place in Washington, DC, September 3–23, 2013, and in Abu Dhabi, United Arab Emirates, between October 19 and November 7, 2013. Ambassador Marianne Myles (team leader), Michael Hurley (deputy team leader), Alison Barkley, Beatrice Camp, Roger Cohen, David Davison, Shawn O’Reilly, Keith Powell II, Richard Sypher, Joyce Wong, and Roman Zawada conducted the inspection.
Below are additional details that need a highlighter:
Staffing Quadrupled in Last 10 Years
Staffing for Mission UAE, which consists of Embassy Abu Dhabi and Consulate General Dubai, has quadrupled from 80 to 325 Americans in the last 10 years. More than 30 non-Department of State (Department) offices and agencies are present in country, and the mission houses 14 regional offices that cover the Middle East and other areas. The chancery is less than 10 years old but faces major space and infrastructure challenges. By 2017, the mission may also need to provide management support for 90 or more FMS personnel now supported by a private contractor that runs the Defense Support Division (DSD).
Mission UAE supported 1,605 temporary duty visitors and 63 VIP visitors in 2012, and the heavy visitor workload takes a toll on staff morale. All locally employed (LE) staff members are third country nationals, many from South Asia.
Mission Morale Is Poor
Morale and the housing program received the lowest scores on OIG questionnaires by a wide margin. Many complaints are caused by Abu Dhabi and Dubai being understaffed in management sections, lengthy initial stays in temporary quarters, and the location of the Al-Reef housing compound. Understaffing has a cascading effect on housing maintenance, personnel, and financial services, and subsequently on morale. Abu Dhabi and Dubai are not hardship differential posts but do receive a 25 percent cost of living allowance.
This is the second inspection conducted by State/OIG in less than 5 years. In the OIG inspection of 2010, the report noted a major challenge in managing the unique and complex task of supporting one of the world’s largest foreign military sales accounts, amounting to some $15 billion. According to this latest OIG report, that contract is now valued at $34 million over 5 years. It appears that the challenge has not abated. Excerpt below:
Defense Support Division Contract
Embassy Abu Dhabi and the Department determined that the existing ICASS support platform could not handle a large and rapid influx of FMS personnel and in 2011 created the DSD platform to augment embassy services. The DSD contract provides traditional ICASS administrative support services to approximately 90 FMS personnel; most of them arrived in 2012 and 2013. That number is expected to increase. The contract is for approximately $34 million over 5 years. The UAE Government pays for the contract. The embassy is responsible for overseeing it. […] According to a March 2011 memorandum of understanding between the embassy and the Department of Defense, the Ambassador is responsible for ensuring that the quality, quantity, and cost of support provided by the contractor matches the support provided to embassy staff through ICASS. The Ambassador is also responsible for reviewing performance standards to assess the services provided by DSD. At the time of the inspection, no cost audit had been planned or performed. […] Extensive interviews with staff indicate that embassy leadership and staff members do not fully understand the DSD support arrangement. The embassy has received no firm estimate of the numbers of future FMS personnel who will need support, where they will be located, and what support they will require. The Department has received personnel projections and estimates, but has not shared them with the embassy.
Dubai Air Show 2013 | The air show has already made huge news with multiple announcements of civil aviation deals between the U.S. and #UAE topping $100 billion. These record contracts underline the partnership and the already strong bonds that exist between the U.S. and the UAE overall and in the commercial/private business sector. (Photo via US Embassy UAE/FB)
Visa Referrals Violations
The steady stream of inquiries from other parts of the mission for updates and special handling of otherwise routine visa cases hampers efforts in both Abu Dhabi and Dubai to provide efficient services for all consular clients and are in direct violation of Department regulations. The OIG team observed many examples of these inquiries via phone and email during the inspection.
Pressure to handle routine nonimmigrant visa cases in a special or expedited fashion has the effect of slowing down the entire standard process in both locations, undermining cooperation and trust between the consular sections and other parts of the mission, and creating an appearance of impropriety. Responding to these inquiries, often from multiple sources relating to a single case, distracts consular chiefs from managing the day-to-day operations of the sections. These inquiries are being made in violation of 9 FAM Appendix K, which permits advocacy only through a formal referral process. Both consular sections should familiarize all staff with this policy.
Psst — A Special Mention on Gifts
Embassy Abu Dhabi has not designated a gifts officer or standard operating procedures for disposition of gifts, as required by Department regulations. Per 3 FAM 4122.1, the gifts officer is the embassy management officer. Because gifts are used and disposed of in accordance with Department regulations governing property management and disposal, management offices often delegate this role to the general services office. The absence of a clear standard operating procedure for gifts disposition places gift recipients at risk of ethics violations.
Goodbye to All That — MEPI, R&R Travel Benefit
The State/OIG report recommends that the Bureau of Near Eastern Affairs (NEA) close the Middle East Partnership Initiative regional office in Abu Dhabi. Apparently, in October 2012, the UAE government directed MEPI to end all grants within the country. With the suspension of grants in the UAE and increased restrictions elsewhere, the OIG team questions the justification for a regional MEPI office in Abu Dhabi. State/OIG notes that closure of the MEPI office would save approximately $1.5 million.
State/OIG also recommends that the Bureau of Administration eliminate the rest and recuperation travel benefit for personnel posted in Embassy Abu Dhabi and Consulate General Dubai. Elimination of R&Rs would save $260,000 on rest and recuperation travel cost.
Abu Dhabi and Dubai are non-differential posts, which normally would not qualify them for rest and recuperation travel. In May 2012, the Bureau of Administration’s Office of Allowances analyzed hardship differential questionnaires from embassies and consulate generals worldwide. It used a 12-point scoring system to determine rest and recuperation eligibility. One-hundred eighty-one missions were recertified as eligible. Another 23 missions not receiving a hardship differential, including Abu Dhabi and Dubai, were examined further using the 12-point scoring system. This analysis determined that neither Abu Dhabi nor Dubai was qualified. Abu Dhabi met the rest and recuperation criteria for only 2 of the 12 factors (climate and unusual personal hazards), and Dubai for only 3 (climate, unusual personal hazards, and communicable diseases). The allowances office recommended to the Assistant Secretary for Administration that Abu Dhabi and Dubai cease the authorization of rest and recuperation travel.
The Bureau of Near Eastern Affairs countered this decision with memoranda from Abu Dhabi and Dubai detailing social/cultural/gender isolation, geographic isolation, climate, health conditions, and similar issues. Inspectors noted that, with the exception of climate, the post report for the United Arab Emirates addresses none of these elements. The Bureau of Administration concurred with the Bureau of Near Eastern Affairs and retained rest and recuperation travel for Abu Dhabi and Dubai. A review of the rest and recuperation destinations indicates that Dubai remains a “regional rest break” location for employees based in Kabul. There is no justification for continuing this benefit for employees assigned to Abu Dhabi or Dubai. In FY 2013, the mission spent $260,000 on rest and recuperation travel.
Front Office Leadership and Management
The report says that its most significant recommendations concern needed leadership in establishing clear priorities for the whole mission and managing growth. But there are other stuff, too. Excerpt on front office leadership and management below:
DCM Gets a Nice Mention
The DCM is respected for his sound judgment, fairness, and ability to resolve issues. He has sought to clarify the Ambassador’s goals and objectives and help section chiefs and agency heads understand them. He is engaged and has hands-on knowledge of almost every issue and problem, with one person stating what many expressed in different ways: he is the “glue that holds the place together.” Senior staff members express appreciation for his open-door policy and the access it provides. Nevertheless, the DCM needs to focus greater attention on LE staff support, mentoring of first- and second-tour employees, housing, mission expansion, office space, and the DSD contract.
Chief of Mission — Thumbs Up
The Ambassador has accomplished much in support of the President’s National Export Initiative. He has made significant contributions to increased U.S. exports to the UAE as evidenced by his nomination for the 2013 Charles E. Cobb Award for Initiative and Success in Trade Development. He interfaces with Fortune 500 firms and has won particular praise for the assistance he has provided to smaller companies that are less certain of how to conduct business in the region. Heads of agencies with significant trade and business advocacy responsibilities characterize the Ambassador as the most engaged chief of mission with whom they have ever worked. The Ambassador has been a key player in promoting government-to-government economic dialogue and receives high marks from the local American Chamber of Commerce for including private-sector considerations at that forum. He attends dozens of trade shows and assemblies. He is generous in introducing newer U.S. companies to UAE officials.
Chief of Mission — Thumbs Down
The Ambassador has not focused sufficiently on his staff and the internal workings of the embassy. In OIG-administered questionnaires, his staff rated him below average in every leadership category. Segments of the embassy community, including first- and second-tour employees and LE staff, feel under-supported. Staff members reported their belief that the Ambassador does not spend enough time in the embassy and is disengaged from the community. Both Department and non-Department staff members assert the Ambassador does not have a full grasp of the mandate of their office or agency. Several employees reported that the Ambassador has never visited their offices. These factors, as measured by OIG’s questionnaires and confirmed by OIG interviews at the embassy, contribute to poor morale. A systemic analysis of the underpinnings and potential impacts of these concerns is beyond the scope of this inspection. However, these results suggest the need for a more methodical review. […] The Ambassador’s focus on business has left other elements of the mission somewhat adrift. Law enforcement, illicit finance, civil society, human rights, and other policy concerns receive relatively little attention. The law enforcement working group met only once in 2013, and no agenda or minutes are on file. There has been no formal illicit finance working group since the arrival of the Ambassador and the deputy chief of mission (DCM), despite the presence of more than five agencies with responsibility for sanctions, money laundering, and similar programs. The front office needs to pay greater attention to this cluster of issues.
Pesky Stuff — Leading by Example
Speeding Fines | “One result of the Ambassador’s frequent trips to Dubai and his crowded schedule is a large number of speeding fines on his vehicle. The mission has asked the host government to reduce or eliminate these fines in both Abu Dhabi’s and Dubai’s jurisdictions. This practice is contrary to Department and mission policy.”
Inappropriate Use of USG Resources | “The Ambassador has requested that Consulate General Dubai pay personal expediting services with the consulate general’s government credit card for his convenience. Though he reimbursed all personal expediting services, he benefited from the corporate rate and inappropriately used government resources for personal purposes.”
In 2010, the OIG report on UAE said that then COM Richard Olson (now ambassador to Pakistan) and DCM Douglas C. Greene both scored “a perfect five (on a scale of one to five) on the OIG “leadership qualities” confidential survey among non-Department agency heads before the inspection.” Links to both reports are listed under related items.